Outstanding Stay at 2000 Hotel - Exceeded Expectations! To the Management and Incredible Team at 2000 Hotel, My recent stay at your hotel was nothing short of fantastic, and I felt compelled to share my wonderful experience. From the moment I arrived until my departure, I was consistently impressed by the high standards maintained across the board. 1. Breakfast & Catering - Absolutely Superb! The breakfast spread was exceptional! The variety was impressive, offering something delicious for every taste – from fresh pastries and fruits to hot, cooked-to-order options. Everything was presented beautifully, tasted incredibly fresh, and the quality was top-notch. It was the perfect way to start each day. The catering overall reflects a real commitment to quality and guest satisfaction. 2. Impeccable Cleanliness & Room Standards: My room (906) was spotlessly clean and maintained to an exceptionally high standard throughout my stay. The attention to detail was evident – everything felt fresh, well-organized, and meticulously cared for. It provided a truly comfortable and welcoming haven to relax in. This consistent cleanliness significantly enhanced my overall comfort and sense of well-being. 3. **Professional, Helpful, and Truly Outstanding Staff: This is where 2000 Hotel truly shines. Every single staff member I encountered, from reception and housekeeping to the restaurant and concierge teams, was the epitome of professionalism and warmth. They were not just polite; they were genuinely attentive, proactive, and incredibly helpful. Nothing was too much trouble. Their dedication to ensuring my comfort and making my experience enjoyable was palpable. They consistently went above and beyond, anticipating needs and offering assistance with a smile. Their positive attitude and efficiency made a huge difference.

I was given a warm welcome on arrival at the hotel. The airport pick up was there waiting and very welcome after a long flight. The staff are all kind, friendly people and can"t do enough to ensure your stay is pleasant and memorable. The location is ideal the building has a supermarket on the second floor and on the first floor more shops and a handy bar at the far end to watch all the premier league football. The Bamboo restaurant serves a varied and delicious breakfast each morning and the other meals are also of good quality. I thoroughly enjoyed my stay here.

I had a wonderful 9-day stay at Hotel 2000 in Kigali. From the moment I arrived, everything was smooth and welcoming. A special thanks to Zaché, the driver who picked me up from the airport, he not only made sure I was comfortable but also gave me a great introduction to the city and recommended some great places to visit. I also want to sincerely thank Paterne, Keza, Thierry, and Phiona. Their professionalism, kindness, and constant availability made my stay truly enjoyable. They were always ready to help, give advice about Kigali, and make sure I had everything I needed. Thanks to the whole team for making me feel at home. I will definitely come back to Hotel 2000 on my next trip to Kigali!

An Unforgettable Experience at Hotel 2000, Kigali! My recent stay at Hotel 2000 in Kigali was nothing short of extraordinary. From the moment we arrived, I was greeted with genuine warmth and professionalism that set the tone for my entire visit. The impeccable service, luxurious amenities, and attention to detail made it one of my most memorable hotel experiences. Exceptional Staff Who Made My Stay Special I’d like to personally commend these outstanding team members who went above and beyond: Shalom and Keza at the front desk, whose cheerful demeanor and efficiency made check-in seamless. Clemantine and Alice (restaurant staff), who remembered my passion preference and offered excellent breakfast recommendations. Aeline (concierge), for arranging a last-minute city tour and shopping with such enthusiasm and expertise. I love you all Hotel 2000 exemplifies Rwandan hospitality at its finest. I will absolutely return on my next trip to Kigali and highly recommend it to anyone visiting the city. Thank you for making me feel at home! Mohammed Shamsudeen

An Unforgettable Stay in the Heart of Kigali! Hotel 2000 is simply the perfect choice for anyone looking for a central location, outstanding service, and exceptional cleanliness. The hotel is located right in the heart of Kigali, within walking distance of everything. You can easily explore the beauty of the city on foot—Kigali is clean, peaceful, and absolutely stunning. Compared to other hotels, the pricing here is excellent and very budget-friendly. The rooms are incredibly clean—beyond description. The staff is what truly makes this place special: they are kind, warm, and extremely helpful. Breakfast is included and can even be delivered to your room, which is a great bonus. A special shoutout to the amazing young man Emmy, who works the evening shift around 10 PM. He is polite, gracious, and always ready to help—an absolute gem and a credit to the hotel. I truly appreciated his kindness and professionalism. Don’t hesitate to book this hotel—it offers everything you could possibly need. And don’t miss visiting Rwanda, a breathtakingly beautiful country that’s as clean as it is charming, with lovely people that make you feel like hugging everyone you meet. Thank you, Rwanda. And thank you, Emmy💚💙

The Hotel provided us with one of the best buffet breakfasts one can think of even in Western countries. If you ever have to stay in this hotel please don't forget to take advantage of the breakfast. You will love it! The two ladies in charge of breakfast, Betty and Clementine were very professional, excellent customer service qualities, they were always ready to help and even took time to explain the menu contents to visitors. The Hotel has the best Lunch and Dinner menu you can think of in Kigali, the menu has different varieties and they are not expensive. The room we stayed in had a mountain view, even though it was an old room but it was very clean. They had plans to renovate the room soon. 2000 Hotel is strategically located in Downtown Kigali with easy access to everything you can think of, restaurants, transportation, shops and malls. We want to appreciate Betty and Clementine in the Bamboo restaurant as well as Adeline, Keza, Phiono, Moses and Nancy in the reception for making our 12-day vacation in Kigali a memorable one.

Some rooms are due for renovation. But most rooms have recently been renovated. You can request for a newly renovated room. Aside from this everything else was excellent.

The staff were extremely helpful. They never said no for any request we had, from converters to room service. They also have free laundry service at the restaurant. Overall, they're very well-trained and friendly people, which was one of the things that stood out at the hotel.

The location is quite good if you need to visit offices in downtown. It's a very good 4-star property, so for $75-$80 price range, it's good value for money. The rooms are quite spacious, very comfortable beds, helpful staff, and there's a business center, there's a gym, there's a large restaurant with a variety of dishes with a very good breakfast. And friendly receptionists, they were free pickup from the airport and free drop, they have free laundry. It's very good overall. Lady at reception keza was very friendly. They allowed me a lot check out also as they were not busy.

Exceptional Stay at 2000 Hotel – Kigali’s Hidden Gem I arrived in Kigali on Tuesday, May 29, and ch Liked · Exceptional Stay at 2000 Hotel – Kigali’s Hidden Gem I arrived in Kigali on Tuesday, May 29, and checked into the 2000 Hotel, which I had reserved via Booking.com. From the moment I arrived, I was deeply impressed by the cleanliness, the exceptional quality of service, and the warmth of the staff. The hotel maintains remarkably high standards in hygiene, and the ambiance is one of understated elegance. The restaurant serves an impressive array of continental dishes that cater to a global palate. Whether you're from Africa, Europe, Asia, or the Americas, there's something here for everyone. Placing an order is straightforward, though I did encounter minor communication challenges with some staff due to language limitations. However, this was more than compensated for by the hospitality and dedication of the team. While the entire hotel staff was outstanding, four individuals went above and beyond to make my stay not just comfortable, but memorable: Keza Manuella stood out as the most fluent English speaker on staff. She ensured that I was properly settled into my room upon arrival and continued to assist me throughout my stay—often helping me book local rides and providing clear directions. Her professionalism and responsiveness were invaluable. Paterne also demonstrated strong communication skills and a remarkable willingness to help. When I faced an issue with my credit card, he offered a personal solution by allowing funds to be transferred through his mobile money account and then forwarded the amount to my own account without requesting any compensation. He also gave detailed explanations about the food options, which helped me choose meals that were both enjoyable and suitable for my needs. Myriam, from the restaurant team, ensured that all our meals were delivered promptly and accurately.

Breakfast was a buffet with several choices and made to order eggs. The room was a good size. The location downtown was good. It is about 2 miles from the Genocide Memorial, which was an easy walk. We also walked to dinner locations and to the market. Bed was comfortable.

The advertised gym only had a few pieces of equipment, and the WiFi did not work in the gym. We were told we were only given 2 small bottles of water per day (1 for each of us), which definitely is not enough. Thankfully, there was water at breakfast and in the afternoon, there was water in the reception area.

Wow! Where to begin. This hotel completely exceeded my expectations. Great communication from the very begining, a seamless airport transfer. The location is perfect for solo exploration of Kigali on foot, as plenty of attractions within walking range. Staff were attentive, friendly, and very keen to ensure I had everything I needed. Breakfast on the roof was lovely, and the restaurant had an amazing range of food in the evening. Room was large, comfortable, and had all the amenities you need. All for a very fair price. Would definitely stay again if in Kigali!