Loved the whole experience from bungalows to the staff to the food Breakfast was delicious and loved the Samoan dishes eg;vaisalo ,koko alaisa,supo esi,sua masi, Oh the staff from the porter to the receptionist ,restaurant staffs and the cleaners they were fantastic and excellent service We will be back for sure The pool was the best too We loved it that much we extended our stay for another 3 nights !! TV wasn't working during our stay as they were still doing maintenance etc but it didn't bother us at all ,we weren't there to watch TV

We had no faults to mention

Comfortable Beds Very Clean Friendly Staff Air con was first class and didn't disappoint Accepted last minute request for late check out

We only had hot water on the first day TV didn't have remotes had to call front office and when delivered remote was dysfunctional couldn't use for volume control Had late arvo cocktails and couldn't find staff anywhere, Didn't like the shower above bath set up, it was hard to get in and out and almost hazardous to a point.

The staff were lovely & helpful at all times

On our last full day stay - the power was out for 10 hours, through no fault of Aggies but would have appreciated a check in from the staff & distribution of flashlights or candles, as well as water because there was no running water either.

The very warm welcome to the Hotel and complimentry drinks, the portering of our luggage to clean cool room that had a beautiful view of the harbour. The friendly and helpful staff preparing our big range breakfast and deloius dinners. Saoloto and other great staff members made our stay very comfortable day and night and around pool. Our farewell song/haka, was a nice touch and much appreciated when we left the Hotel, we will return . - faafetai lava

We cannot think of anything at the moment

Lovely outlook, spacious lobby area, and welcoming staff. Beautiful rooms. Pool area was excellent. During my breakfast, felt like too many staff where they tend to fall over each other and get in each other’s way. Coffee / tea area very messy and the utensils for foods were odd as couldn’t pick up food properly. Found a teaspoon for golden syrup for pancakes odd use of utensil and probably not good for cleanliness.

The small stuff which can be big for example - connecting walkway (carpet) between the third and fourth floor was not vacuumed the whole time there but guests walked through it. Seemed like they didn’t care. In room, fan in bathroom didn’t work, stain marks on wall, no complimentary water bottles.

Staff are super friendly and go out of their way to help. Reception, porters, front lobby barristas and bar staff are excellent, restaurant crew are attentive and friendly and helpful us to speak the local language, housekeeping are responsive and friendly. The king beds are very comfortable. The breakfast buffet is excellent, 6.30am-10.30am. Barista in front lobby open until 11pm daily. Beauty and massage service onsite. We had a welcome juice when we arrived. Beautiful sunset views. Flexible parking areas. We will stay here again.

The hotel is under refurbishment until Oct 2024 and not all facilities and room types are operational (main pool, gym, TV in room, telephone to reception) that isn't stated on Booking.com. We and other guests had room booking mixups and were placed in room types other than what we had confirmed. I found out that we had all booked through Booking.com and all had mixups. staff were apologetic and tried their best to fit our family.

Breakfast - variety was great, a few more selection of traditional foods for overseas guests would be helpful. Enjoyed the different selection each day. We liked the detox and smoothie shots, the hot selection and egg options, the fruit and cakes. Poke was delicious and generous size. The service was friendly and prompt. Clean facilities and grounds.

Reception knowledge on ferry to savaii-E.g costs, timetable and recommendations. The shower hose continuously falling down, despite repairs. The very loud music at 5am from a staff set up in the dining area, that woke most guests up.

I really liked how convenient the Sheraton Hotel was — it was close to everything I needed and made getting around the town really easy. The staff were very nice and generous, always ready to help with a smile. I also found the room to be very clean and comfortable, which made my stay even more enjoyable.

One thing I didn’t like was the parking situation. There weren’t enough car parks available, and the area out front didn’t have much space, which made it difficult to find a spot at times. Another thing was how far my room was from the reception — it was quite a walk. While the room itself was nice, the distance from the front desk was a bit inconvenient.

Loved the staff, always friendly and welcomed you with a smile and greeting you with ‘Talofa’ or ‘Welcome back’. Facilities are nice, have stayed here before. Breakfast buffet was always a treat, great options for food. Our room was serviced daily by housekeeping however only towels, and rubbish would be cleared and changed. Bedding hadn’t been changed throughout my 4 night stay as I had extended for an extra night from 6-10 April. Floors weren’t being swept in room or bathroom mopped. Front desk was hard to get a hold of, when we called from our room. When we went to Front desk, 2 staff at the front desk and 3 staff front of entrance chatting but no calls made to front desk were being answered which I found odd. Overall experience was great just minor things I had an issue with.

The property was undergoing renovations when we stayed so we were disappointed to see the main pool and gym were closed. However, the staff were very sympathetic about this and ensured our stay was comfortable regardless. Within a week, we could see how quickly improvements were being made; new bath towels, pool towels, loungers, umbrellas by the smaller pool. We would gladly stay here again in future as we realised how convenient the location is for exploring the island by car (and the hotel had ample parking spaces), and actually how well-priced the hotel is compared to other options on the island.