The resort seems to be focussing on getting the basics right at the present time and it's pretty successful. There is a beautiful beachfront, a nice pool, and lovely green surroundings. Service is friendly. The rooms are large, comfortable, and clean. You can refill your water bottle with filtered water. 26 tala transfer to Apia. 16 tala transfer to Falelolo airport.

There are (currently) no water sports activities or equipment. One meal out of 4 was a little underwhelming. Music from the pool was a little on the loud side.

All was great! Nice staff and comfortable bed

I booked 2 nights to spend my birthday and I didn't receive any discount or at least a small attention. I work in a 4 star hotel and we always give a bottle of wine with cake or cheese plate as an attention(the guest can choose). It was a little bit disappointing coming from a 5 star hotel, but I understand is not staff fault, maybe it can be a good thing to improve :)

We loved the grounds, the gym, the spa and the pool / beach area. We enjoyed how quiet it was. The staff accommodated us needing an extra kettle for the room for our baby bottles.

We were occasionally told different things by different members of staff. One member tried to charge us for ice and no one else ever mentioned a charge. There was a rat on the beach which we understand can’t be helped.

Closely located to the airport, the hotel itself was very quiet which was a selling point to us before we were heading into town. The staff were all so welcoming. We had 2 rooms booked (2 adults with 4 kids 7,5,3,3) and they were side by side but also large enough that we could all sleep in 1 room or alternate. The aircon in the rooms were set perfectly aswell, normally at any hotel we stay at, it always upsets our sinuses but these rooms were great. Ground Floor level was awesome too especially with kids and the accessibility to just walk out to the pool or beach.

The menu could do with a little bit of a change up but if you aren't staying longer than 6 days than you would get enough variety I think.

Close to airport and ferry - good for arrivals and departures at odd times. Grounds were beautiful and well kept. Most staff were friendly. Children LOVE the wifi.

We had bad advice from the staff about rebooking for end of trip stay. I tried to book through reception and they said “just book online”. This resulted on an mis-booking of dates online and inability to correct because of bad internet service on the island. The resort manager was uncompromising on a refund for the incorrect night (because my cancelation didn’t completely go through), so we ended up paying twice for one night even though the resort was clearly under booked and didn’t need the room for other guests. Money grabbing in low season really.

The level of hospitality here was absolutely fantastic. Everyone was friendly and went above and beyond to make our stay pleasant and perfect. The staff really made the stay. For example, our electric kettle stopped working and we notified the staff as we went out for the morning. By the time we'd returned, the issue had been completely resolved. The facilities were great as well -- the rooms were spacious and comfy, and the AC kept things at a comfortable temperature. The breakfast buffet was fabulous! We were often so full we'd just skip lunch and eat an early dinner. The cultural show on the Friday night was also a must-see. The pool was well-maintained and clean, and the beaches were lovely. We also used the gym and sauna almost everyday, which was also a wonderful amenity. My wife went to the spa for a massage which she really enjoyed.

All the Staff for great and couldn't do enough to make us feel very cared for. Loved the size of our room and the wonderful ocean outlook to several islands. The garden vibe was very nice and the spaciousness of the whole property added to the lazy laid back feel of the resort. The complimentary breakfast was of a far higher standard that what we experience at other Samoan resorts.

Both the selection and standard of the lunch and dinner dining offerings was very, very ordinary and the waitresses were quite ignorant when it came to answering questions about various items on the the menu. Although they seemed very keen to please they were obviously totally untrained for working in an a la carte environment.

Breakfast, Dinners & Gym.

Lack of activities, cocktail list & cost, no happy hour, pool bar never opened.

Such a wonderfully relaxing holiday at the Sheraton. The staff were beautiful and were always happy to help in every way. The beach is wonderful for swimming (but is a little tide dependent) bar service will deliver to the beach or pool. The room was renovated but still some things required a little attention, but staff were ready to fix once notified. The restaurant was a little pricey but the food was lovely. In particular Chilly was incredibly attentive and also worked hard to ensure the best possible service was given to guests. The bar staff were very friendly and in particular Sami was very attentive and always remembered our favorite drink…Malibu with fresh coconut! The live demostrations each day about traditional Samoan life were very educational and gave an inspiring insight into Samoan culture against the backdrop of turquoise ocean. Thank you Sheraton Samoa for welcoming hospitality and making our trip to Samoa so memorable Be aware due to the location be prepared to allow money for hire car or private transfers to see the island or eat out in Apia

The grounds were beautiful. The small beautiful beaches were bliss. We really enjoyed how relaxing it was. The rooms were a generous size with a balcony to enjoy the amazing sunsets. It was also right by the airport, so a couple times a day we got to watch the planes land.

The hotel is not being maintained well, so many things broken, not working or gone. We had absolutely no room service in the four days we stayed there. I asked at the reception twice and they said it would get done ASAP but never did. We found the staff not very helpful at all when trying to arrange activities, and the hotel provides nothing. The food and drink at the hotel is really expensive, even compared to other hotels in Samoa, and there is nothing close by to go for food. Having your own car is essential when staying here.