It was clean and very close to the haram and Kabbah. So it made it very easy for my parents to access the mosque and pray.

The problem I had with hotel was on countless amount of times the WiFi was not available and they did nothing to help except to fob myself off with one excuse after another.

I recently stayed at Makkah Tower and overall, it was a pleasant experience. The hotel’s location is excellent, offering easy access to Haram and food services in the area. The staff were also a highlight, being both friendly and helpful throughout my stay, which made the experience comfortable.

One of the tower in which we stayed had only a single elevator to commute, which caused long wait times, particularly during busy periods such as prayer times. This became quite inconvenient. I would strongly suggest the hotel consider installing additional elevators to improve guest convenience and reduce wait times.

Breakfast was very good. Me and my Wife enjoyed every morning the delicious breakfast. Location was ideal and close to haram.

We are having hard time to locate the Makkah Tower registration Office for check-in on our first day. The Office is located in the basement I believe it should be more visible to the public rather looking to find the Main Office consuming a lot of time. Once we were use to with the location it was easy to move around but for new people it will be pain in the neck to find the main Office to check in to your room specially when you are tired and travelling from United States long way to Makkah. That was challenging.

Confusing because of 5 towers, close to haram but when you check in you won’t know where you going to because taxi will drop you off in makkah hotel but you have to go all the way underground for the reception. Biggest problems are lifts, security guards are rude & not helping, rooms are really good for families & really clean

This stay was precious as 4 of us siblings were accompanying our parents and it was their 60th wedding anniversary. We were in Tower 3 on 10th floor and house keeping Mohamed Shawky & Motiar Rahman were absolutely amazing. Rooms were cleaned daily and replenished with fresh towels. Any request such as cleaning at a particular time or requesting accessories was never any trouble and worked very hard with always a smile on their faces. We had breakfast daily with our reservations at Al Noor restaurant and what can I say about Head waiter Shazzad Hossain. He truly is an asset to the establishment. He took particular care over my disabled parents. As soon as he would see our party, he would get our table ready, and assist my parents with bringing their breakfast to the table. He would instruct the other waiters to bring juices and hot drinks. The restaurant has a very good selection of cuisines a and a variety of different foods. He even went through the effort of ordering a Anniversary cake delivered through room service. A mention also to waiter Majid Sayed who was also always available at my parents requests. It's special colleagues like Shazzad Hossain who are customer focused, that go above and beyond our expectations and the sole reason why we return year upon year. The only down fall we noticed this year was the lifts are very busy at salah times and can be a bit of a struggle. Will definitely return if the likes of Shazzad Hossain, Majid Sayed, Mohamed Shawky & Motiar Rahman are here that really make Makkah Towers stand out from the rest.

Lifts were too busy

Location: One of the nearest properties to Masjid Al Haram. 1)The entry for Towers 1 and 2 is in front of Gate 79 (King Fahad Gate, the gate from where we go directly to Mataf for Umrah and female prayers areas in front of Kaaba Al Mashrafa, both at Mataf and at the ground level). The entry is from the Makkah Commercial Centre entry الشركة المكة التجاري،, so indeed, it is the best location at this rate. 2)The entry for Tower 3 is on the side, the walkway between the Makkah Towers and the Clock Towers. The Entry and Elevators: They are much better than the entry of most of the hotels in the clock towers, which were much more challenging when we stayed there last time. In Clock Towers, we got an elevator from the ground to the hotel lifts, which was actually a test of patience due to the rush and packed unsupervised elevators at almost all times. If you want to skip those lifts you need to take 5 consecutive escalators and reach the level of hotel elevators. In the Makkah Towers, most of the entries were much easier in comparison, saying it for my three times experiences staying there. (Towers 1 and 3) Rooms: This is one of the old-built but well-maintained properties. Our room does have a cute kitchenette ( an electrical stove top having 2 points and a water tap for dishwashing) which was a surprise to us as it was a very useful addition and not advertised in the room description. The room has a well-working refrigerator and all the usual facilities we get an iron+stand, a tea corner with accessories & a small electrical kettle, and towels/ toiletries. We took our own bathroom slippers which were helpful, the room has carpet-use slippers. Many of the bigger family rooms have few stairs which are mentioned while booking, we need to think about our possibilities and write them down about priority for non-stair / wheelchair accessible rooms if needed.

1- Makkah Towers doesn't have the room speakers fitted as some of the other hotels have, which makes it possible to hear the qira'a if you are delayed for prayer sometimes, you can join it from your room. 2- This is a comfortable property to stay in and reach quickly to Haram Al Makki, the staff, check-in, and all dealings were smooth, there is nothing really that we did not like. It is a good choice for wheelchair-accompanying families as there is no running road in between and security staff always help with ramp use.

The size of deluxe partial haram view room was awesome. We got 4 single beds + 2 sofas, 4 seater dining table, mini kitchennete, and still plenty of space for kids to play and run in the middle of the room. which is my favourite part. It looks very spacious compared to to some modern builts. Partial haram view was hardly a view but still feels nice due to haram lighting and salah. Everything was in neat & clean condition including bathroom. Room service was fine too. Tower 3 was in excellent location, just 1 set of lift going down and we can exit through the side doors beside albaik in couple minutes which is literally very close to haram. so overall very less walking and waiting. Breakfast buffet was very comfortable addition with children, plenty of food. Beware, it’s less price when you add it whilst booking online. They do charge half price for children 4+, so make sure you add them in your online or onsite booking. (online you got discounted price for adding breakfast). I would definitely stay here again if got competitive price.

The room seems and smells old, needed some upgrades and nice smelling sprays/ bukhoor. Less sunlight through windows blinds that couldn’t open. They charge for kids buffet Dinner buffet was very expensive compare to others. Bit expensive than others.

We had a good stay in this hotel which was clean the location is excellent the staff is pleasant and professional The breakfast 6/10 The elevator was crowded The guest not respectful making noise all the night , i complained to the reception 2 nights so they change my room to a beautiful one and renewed I am grateful to Mr مرضى الزهران he was very helpfull and kind when we arrived tired , and I would like to make a special nod to the baker in al nour restaurant for his warm welcome and his smile

Hotel is at excellent location, 2 to 3 min walk you are in side the Haram main masjid. Staff were super friendly, including the cleaning staff, security and especially the front desk reception staff was super friendly. They did a warm welcome and made sure all things sorted timely. Easy commute to buy food for your meals, within building and 1-2 min walk to variety of food courts choices available. The breakfast has great choices and staff was very friendly again. Highly recommended.

The exterior of the building quite old, need refurbishment to match with latest building designs.

Very good location with ease of access to Haram and to a range of shops and restaurants meaning you are pretty much self sufficient within the hotel complex. Generally clean and in the main the staff were responsive and helpful, particularly the cleaner on our floor.

There were only 3 lifts. 1 was not working pretty much throughout our stay, another broke down towards the end leaving just 1 operational.