The staff is wonderful; Kyra is exceptional; and the breakfast was great. Walked out the door with “10/10 would stay again” feelings. It was perfect for my fam.

There wasn’t anything that I could I say I disliked about this property or the facilities. There was a plumbing issue with the hot water in our initial room but we were promptly changed into another room (hot water tested to run before the switch) and all was well. Managment was already aware, plumber called, and they were accommodating as they could be as I’m just passing through with my family.

Hotel is very welcoming and pet friendly. Plenty of parking and nice large green area to walk our dog! All the staff we interacted with were pleasant. The room is spacious, bed is comfy. Plenty of pillows. Room has microwave, mini fridge and small coffee maker. The bathroom is spacious too. Full refillable bottle with hand soap, body lotion, gel douche, shampoo and conditionner. All the products are sulfate and preservative free! Located close by restaurants, CVS and many other stores. Last but not least the breakfast is amazing! Breakfast room is vibrant with a red and green decor. Comfortable seating. There is something for everyone, waffle, bread, muffin, eggs, bacon, cereal, fruit, coffee, juices.....

The fitness room is a bit small but The hôtel was not busy so it was fine! The swimming pool is small too! The pool water was dirty and cloudy. I asked when the pool was being cleaned. I was told daily. The chemicals are off for the pool to be that cloudy. It was disappointing, I like using the pool whenever I travel!

The Maintenance man was very kind and helpful. However, the reason we had to meet him was because we had no AC in our room on a hall with no air. We finally got a new room with great AC. The breakfast was very nice! The pool was okay also.

The lack of AC in our room. The desk person making me feel like I was bothering her asking about the AC. Also, I don’t like the $50 incidental fee! Ridiculous!

My husband and I were in Jacksonville, AL. for the McMillian family reunion.The Hampton Inn , Jacksonville AL was the hotel selected by the reunion committee as the hotel to stay at because it is 12 miles from the family reunion venue.

There was an issue with our TV the first night of our stay. Maintenance fixed the issue the next day. The water pressure was very low in the bathroom faucet and shower all 4 nights we were at the hotel. The conceige indicated a valve was being replaced this week to fix that issue.

The location was perfect for the occasion. The hotel is what you would expect for a Hampton property. Breakfast was great.

I did not appreciate the 3am text asking “How’s everything so far?” Very odd to send to guests who sre most likely sleeping…why disturb sleep?

We were very impressed with the ladies who were providing breakfast. They were constantly replenishing the selection and making sure that the seating area was clean - wiping down tables, sweeping the floor, etc.. (there were many families with young children ). Additionally, another person washed the floor of one of the elevators where someone had tracked red clay off cleats or sneakers. Their attention to detail was commendable.

The front desk attendant was wonderful, as was the amazing breakfast buffett. The bed was comfortable and the room was very clean. The bathroom was roomy, with a great shower!

Communication prior to check-in was impossible. I sent many messages through Booking and none were answered by the hotel. When we checked in, we were told they got no messages. We needed a rollaway bed for my daughter who ended up sleeping on the floor. When I never got a message reply, I tried to call, numerous times, and the line was always busy, no voicemail option, just busy. EVERY TIME I CALLED.

Bed and pillows super comfortable, clean, easy to access, great breakfast, ALL staff members where super friendly and helpful.

There was nothing I didn’t like about the property!

Location was great. The staff fantastic.

I was awakened by the sun every morning because the dark out curtains didn't cover the window.

Location, cleanliness, well-equipped, fresh, pretty and tidy grounds, updated, and safe.

Beds were a little bit creaky/noisy - I think it was the frames - but comfy!