The staff at Pumula were some of the friendliest people I have ever met. My wife and I were so well looked after. The staff and management will bend over backwards to accommodate their guests. Could not rate them highly enough. The food was absolutely exceptional. Not one bad meal. At the end, my wife and I tried to change our travel plans to stay another night because we had such a great experience.

Not much, to be honest. The weather was limiting as it was raining quite heavily, but nothing the hotel could do about that!

Pumula was such a treat for us as a family, from the provided towels, warm pool, direct access to the beach, kiddies activities on the weekends, great food (really great), onsite playground, putt putt and a little shop for some extra fun!! There was no need to even leave the Hotel, we arrived and our car stayed put until we had to depart.

The only thing that was a challenge for us was the dinner meal times which made feeding a young human and ourselves difficult. I wish that there was an overlap of dinner "feeding" times so that we could have enjoyed dinner with our daughter as well. Instead we had to get her to dinner at 6pm, then put her to bed, then use our phones to do a video call for us to be able to check on her and enjoy our dinner at 8pm.

Everything was great. We had rain for the first 36 hours of our stay but it didn't dampen our spirits. We loved the food, the service and the friendliness of the staff. The rooms were also comfortable. Really can't fault our stay!

Our last night there had almost 100% occupancy and having a meal in the dining room was very loud with inconsiderate people, but that is to be expected with so many people. The person in the room next to us was also playing her music on her phone while on the balcony, quite loudly at 6am which was unnecessary.

The place has very warm vibes. Everybody is very friendly and welcoming. We arrived late at night, they kept our "halaal" food in the kitchen. They respected our dietary restrictions. The chef is amazing. She would come by for every meal to explain what we can and what we cannot eat since we were looking for Halaal options. She took an extra mile to buy halaal meat for us as well. There are many kids activities through out the day like crab hunt, coloring, movie time, football and swimming. The swimming pool is heated.

It is a 2 hour drive from Durban

Pumula Beach Hotel is the ideal location to relax and recharge the batteries. In particular when travelling with kids. There are so many activities offered - one has to look out for the kids! Room, Food was excellent. The whole staff was excellent and super friendly and made our stay wonderful. Particular thanks to Kevin!!! We will come again!

n.a.

THE FOOD ALL ROUND WAS EXCELLENT THE PRESENTATION OF THE FOOD WAS OUTSTANDING THE TASTE OF THE FOOD WAS ALSO EXCELLENT THE LADIES SERVING THE FOOD WERE VERY FRIENDLY AND WELL TRAINED WE TRAVEL TO ASIA A LOT AND ALL ROUND WE THOUGHT THE HOTEL WAS EXCELLENT

STAINLESS STEEL HAND RAIL ON THE BIG POOL STEPS FOR OLD PEOPLE TO GET IN AND OUT OF THE POOL AND NOT HAVE TO CRAWL OUT ON OUR HANDS AND KNEES OR NOT ENJOY THE LOVELY HEATED POOL BECAUSE OF THE DIFFICULTY OF GETTING IN AND OUT THE OTHER THING WOULD BE TO EXTEND THE EXISTING STEPS WITH THE STAINLESS STEEL HAND RAILS WITH A FEW MORE PLASTIC STEPS TO MAKE IT EASIER TO GET OUT OF THE POOL THANKS

This is a really special hotel. My wife and I loved it. Great location, beautiful grounds, very friendly and competent staff, terrific food, and our room was very comfortable with an excellent view of the ocean (with frequent whale sightings). Public spaces were also very relaxing and comfortable. For families with children I could see it being particularly good, as they have ongoing activities for kids. They are also associated with a local surf school, so people who are interested in surfing can easily arrange for board rentals or lessons. Highly recommend.

Nothing.

The head chef Sam was amazing. My son and daughter are gluten and lactose intolerant and she always ensured that they had delicious food, deserts, snacks . What a treat and how caring they all were. We have not found this level of care anywhere else.

Breakfast, lunch and dinner, either buffet or a la cart, were fantastic - something to look forward to every day of the stay. Hotel is very secluded with direct access to beach thus no noisy traffic etc. Swimming pools slightly heated so one can still swim on a gloomy day. Nearby Blue flag beach was not over populated and pleasant for swimming or relaxing. Staff were always on hand and pleasant.

The holiday coming to an end - thats's all.

The staff was really friendly and attentive. The all day coffee and tea was very welcoming. There are lots of activities to keep the kids busy.

We had an issue with the allocated room. But this was sorted out quickly. It would be a great idea to offer some beach loungers or even chairs. Particularly for older people to sit on at the beach. The food was just ok. The chef’s treats was really not great. The tv in some of the rooms were not playing some channels properly. But as we left that was upgraded.