Here’s a polished and eloquent review for your stay: My recent visit to Termales El Otoño left me with mixed impressions. On one hand, the property is absolutely stunning, offering breathtaking views and an ambiance that truly reflects the beauty of its natural surroundings. The thermal pools were a standout feature—immaculately maintained, providing a serene and rejuvenating experience that is second to none. The suite I stayed in was spacious and comfortable, aligning with the expectations one might have for a high-end resort. However, certain operational policies detracted from the overall luxury experience. I was surprised to find that drinking water was not readily available in the room, which felt like an oversight given the resort’s premium pricing. Additionally, the requirement to return towels before receiving new ones seemed at odds with the level of service expected from a five-star property. Such a policy, though likely driven by operational considerations, does not align with the seamless and guest-centric experience one anticipates at a resort of this caliber. While the location, thermal amenities, and aesthetic appeal are truly remarkable, these service gaps are worth addressing to ensure the experience matches the premium brand image. Despite these drawbacks, I would recommend Termales El Otoño to those seeking a picturesque and tranquil escape, with the hope that future stays will reflect refinements in service that enhance the overall guest experience.

Towels policy and no water in the room

The common areas at the hotel and the hot springs are excellent both in terms of design and maintenance. It’s a stunning location, too. We were there from Wednesday to Friday, so it wasn’t very busy, which was perfect. The staff at reception and the restaurant were friendly and helpful. I’d definitely go back to soak in the pools and take in the beautiful mountain views.

The check in process was surprisingly slow; there wasn’t a line, but it still took us at least 20 minutes to check in. (Maybe we had a trainee helping us at reception.) We weren’t particularly happy with our room. We stayed in one of the “Double Deluxe” rooms, and although the beds were comfortable, the room seemed dark, had less furniture than you might expect, and wasn’t in great shape (including some water damage and/or mould on the walls). Fortunately, as you’d expect at a hot springs hotel, we spent most of our time outside of our room.

The thermal pools are incredible, set in an amazing tropical Garden. Using them during evening/night is fantastic. All the property is very beautiful, but the main building is particularly stunning. Breakfast was great, buffet style with lots of choice.

Cool water pools are beautiful, but so cold, it is not possible to use them during evening at all. Our room, while spacious and super beautiful, felt also a little cold, especially after using pools in the evening. The whole area is extremely beautiful with all the tropical plants, but it is so huge, it is sometimes hard to navigate and find all the poolls,...it would be better to get more directions from the reception ať the check in. Also, the procedures at the reception could be faster. In general, it would be nice to be able to get sime drinks at pool bar from real menu and person, not to have all the time use your phone.

Lovely thermal baths in a garden setting. Our cabana was nice and had a fireplace we didn’t use and a small private thermal pool. The beds were super comfortable with quality linens. The staff was attentive, fresh towels were always available.

At dinner the first night there were a lot of unbussed tables and the steaks were either over or undercooked after being ordered “a la punta” “at the point” (of medium). You’ll likely have better luck. I’d recommend the kitchen use a meat thermometer. The pasta carbonara was good. The third night we went into Manizales and found an amazing restaurant called Ednia

This was a great stay! We stayed in one of the newer buildings, so it had clean and spacious rooms and super comfy beds. The thermal pools were amazing, very relaxing! Breakfast was great too.

They probably admit way too many people on daily passes, so it can get very crowded for the amount of pools they have. They should definitely change their towel policy, it´s very cumbersome having to go down to the lobby to get new towels each time! Probably easier if each guest got a robe, or just two towels in the room per person, so one can be used for the pools and the other one can stay in the room for showering. The faucet on the bathroom sink was TERRIBLY built, it would spill water all over every time we opened it.

We like the staff friendliness, the facilities and the different areas of thermal pools.

Something that could be better, is the rooms amenities. The hands towels are too small, like facial towels, they could put bigger ones. Given the fact that it’s a place for being in the pools, there could be in the bathroom a cord to hang wet swim suits. Also for being a suite there could be more amenities, for example, bottled water as a courtesy to the guests.

Amazing facilities, delicious daily hot breakfast, spectacular views. The service was wonderful and we loved the hot springs in the evening (and daytime). The coffees, wine and other adult beverages were very delicious and affordable

The beds were very hard but we made do. The pool and hot springs area would have been even better if there were lounge chairs nearby and a towel exchange (we used the same towels for showering, hard to get things dry in time). We also would have loved music playing in Spanish at the restaurant and hot springs as the same slow pop in English played for days.

The facilities are very nice indeed. And the mountain view from the hotel is spectacular. Not too far from the major town around. Just a 30 minutes drive . The breakfast is so good, that provides a good start for the day. Staff is generally friendly even though you can tell they are busy most of the time

The access road is not in the best conditions but it's not a long drive. And I suspect the road's maintenance is the city's responsability. The last night and morning before leaving there was no hot water in shower. The hotel's location up high in the mountain makes it more difficult if you don't have the option to shower with warm water.

Breakfast was delicious, the setting is perfect and peaceful.

We had to ask for the internet password and then ask for help connecting. At night we couldn’t get on the system. The internet signal was never greater than the ability to send a Whatsapp text. There were many staff members in the dining/drinking area, but almost always we had to ask them to come over to order more things. We often had to get up to get their attention. They were friendly when they came and immediately brought what we needed.

The location is great and the hot springs were wonderful. The hotel is lovely and it is a great spot to unwind. Excellent breakfast.

The food was good but expensive and on the first night we ordered a pasta dish and it did not arrive, so we had to cancel it. Glasses of wine are very small quantities and not a lot to do with kids.