The location of the premises is very central, allowing ease of transportation. The bedding was very comfortable, and the rooms were always clean. The staff was very friendly with all the guests and it was an overall joyful experience.

Although the concept of the hotel is contemporary, the structure of the building is very old, and it needs to be remodeled inside, still conserving the outer facade of the building so cultural heritage is not taken away but the hotel is still at the height of today’s architectural needs.

The lady on reception was amazing (wish we had got her name) Helped us get a taxi and just overall exceptional customer service. Room was great and bed very comfy! Shower great too. The facilities exceeded our expectations for the price. Only thing to mention is plant based milk for breakfast would make it 10/10 :)

After a 3 day trek in the Los Nevados Park this hotel was great-good size room, comfortable big king bed, strong hot shower- buffet breakfast till10am👍 it was everything we needed and very satisfying

As we slept late we had to ask for some refills at the buffet breakfast-but staff brought more food no problem 😉

Super friendly staff Restaurant was excellent We had a delicious dinner- Caesar Salad and Pasta with seafood. Chef Escobar came by yo check on us. Comp an excellent arequipe desert.

Poorly draining shower stall and broken toilet seat. Towels need updating.

The location and breakfast were good. They also had a coffee urn going for most of the day so you could grab a cup whenever you felt like it. Great location.

Room was hot, and opening the windows meant lots of city traffic noise. Bring earplugs and you’ll be set.

'we received a very big well furnished clean room and bathroom. it was quiet (not 0n the side of the street) and very pleasant to be in. breakfast lounge and veranda were very nice. the price we got was very reasonable. the receptionist VERY nice and helpfull-

the reception area and entrance to hotel '- dowdy not too clean not elegant at all... . its a pity, since the rooms are very good. . the lift not clean, the corridors could be cleaner.

Clean centrally located, bed and pillows amazing, shower hit, everything we needed for a complete rest after a 3 day hike! Breakfast great staff friendly only need to keep food restocked for breakfast

Exellent location. Extra clean Rooms. Great Breakfast

The only thing as US citizens is a missinterpretation the tax rule for the dual nationality that Exccent the taxes when visiting Colombia.

We got a very big and nice room. It waS not on the road so it was quiet. (There are rooms face the road). Breakfast was nice, nice donning room. Nice and very helpfull and very nice staff.

The corridors and elevator were not too clean, and need some renewing, or through cleaning. . The lobby looks bad, and downgrades the hotel. Our room was clean and rsally nice.

Room was nice big clean and nicely furnished. Most of the time quiet. Good curtaind ans windows. Breakfast room nice, breakfast ok. With alot of fruit 3 types. People in the hotel really nice and helpful. Big white towels.

The lobby was doudy, out dated and the corridors and lift look as they need a good freshing and they are not spolessly clean.