Great location for biker (<10min to the main cablecars) Joker Card Nice wellness - outdoor heated swimming pool, one outside 2 inside saunas Parking inside/for bigger/higher cars outside for free Nice modern equiped

Some crazy things from my "better hotels experience": Actually NO heating. You come muddy from trail/hike with children and there is not even a heated ladder in bathroom or everythere in the whole hotel. When it rains 2 days in row the golden cuttlery doesnt work for you with your wet pants :) Not really children friendly - no place outside or inside for children. Confusing checkin - you make it online and then again offline there. You want to decide for a dinner at the hotel but its not possible when you didnt book it at Booking (even if it was not possible there while Booking charged fullprice for 2 y.o.child). And then the receptionist look at you like as you have never visited any hotel whatsoever. Iam sure they will fix it

It was a fantastic place to stay. Our room/suite had everything you need, and even more - a sauna! Everything was impeccably clean, the spa was open until 10pm, and the breakfast was incredibly delicious!

I made it clear to the receptionist that we had already paid through booking.com, but she couldn't find the payment and asked me to pay again. It took about two weeks to get the refund. Additionally, I believe that receptionist was not very friendly, possibly because German and English are not our first languages.… Definitely, she was nicer to other German-speaking couples.…

The location of the hotel was well placed, with great views of the surround alps/mountains. The room facilities were great, with lots of storage and a small balcony to relax on. The spa facilities were great, with two saunas and a indoor lounge area, great for relaxing after a day of skiing. The staff were friendly and the restaurant and breakfast were of high quality.

The room was slightly small but otherwise cosy. This is ideal for a short term trip.

A wonderful new hotel complex with wellness, excellent accessibility to the Zwölferkogelbahn cable car, and in addition, hotel guests are brought to this station by shuttle taxi, so maximum comfort. The excellent breakfast with a large selection is also worth mentioning.

The hotel is modern and lovely. Our room was really nice and big, with a large terrace. There is even a small kitchen in the room, with a fridge and Nespresso machine and capsules which was convenient. After a full day of biking, in the afternoon we relaxed at the pool and sauna. Breakfast was delicious with a variety of choice. Staff was very pleasant and helpful. We will definitely stay here again.

Not a big minus, but worth mentioning. There is no bike storage room, so you need to leave your bikes in the garage next to your car. However it's locked and under video surveillance so it was ok.

Large room. Perfect equipment of the room itself. Cleaning, fast and honest. Nice exterior of the hotel. Quite good breakfast.

The water in the pool was not warm enough. The fish for dinner was oversalted three times in a row. Salad bar for dinner, very poor, which is a shame, otherwise the dinners would be impeccable. The buffet for breakfast was much better. The staff was friendly but lacked the feeling that they cared about the guests. A steam sauna wouldn't hurt. wellness open only from 1:00 p.m.

The hotel is really well designed and rooms are spacious and comfortable with everything you could need. It is really useful that you can park in the garage (esp. in winter). Dinner was delicious. Welness area is very nice with one outdoor sauna (swimsuit) and two indoor saunas (no swimsuit) and heated outdoor pool - alright for swimming if not full. There is also plenty of places to relax and enjoy tea/water.

There was a dead mosquito on our bedstead and dead ant is our sheets. Breakfast could have better variety e.g. there was no baked muesli and there was just one juice available and you needed to make it by yourself by peeling orange and then using pressing machine. Driving to lower garage floor can be quite difficult and from marks on the wall it seemed some people struggled with it previously.

The breakfasts were excellent. Nice place, 5 min walk to the center. It was very clean, we have a small fridge, good equipment for preapering small brunch, with a 2,5 child I appreciate that.

I was absolutely schocked with a baby cot…We paid extra for a cot and they prepared the cheapest regular fare for us!!! This type of a cot costs the same price if you buy a new one….horibble. I wouldn't expect this at a hotel like this. Even in cheaper types of accommodation we had better quality cot or at least we had it for free.

We were a family of 4, and the apartment for our stay with breakfast included. Not only was it spacious and comfortable but what stood out was the little touches that made it a very relaxing stay. The staff couldn't be more helpful, the parking and facilities were excellent and the sauna a perfect touch. We even had to leave very early on the last morning, missing breakfast, and the hotel was more than happy to provide a packed breakfast for us for our journey.

It is one of the best hotel experiences we've had.

A great experience in the heart of Hinterglemm. Everything was as expected or better, I could talk about the usual aspects, but it was the small details that made the difference: we received a room upgrade, heated individual ski lockers, apartment amenities, transport offered by the hotel to the Kogel B1 gondola and back in the afternoons, safe parking for our car with ski box attached (and they offered a solution when they needed to clean the snow from the terrace).

If I really want to be picky and find something that can be improved: maybe more variation for dinner.