Absolutely fantastic beaches and surroundings that make all sorts of water and land activities possible. We loved that the resort did not put any music on the beaches. Above all, the staff at the resort and scuba center were just amazing!!

If we have to find negatives, a road to get to the resort is in a terrible condition. We heard that this is a way to make the beaches inaccessible to non guests (apparently, all beaches in St Lucia are public) and to keep resort guests trapped within the resort. Also, mosquitoes are nuisance.

Stunning location, good food, variety of activities. Fact they kept non residents away from main beach area

felt a little impersonal / over commercialised No effort made whatsoever if you are celebrating a special occasion - not even permitted to reserve a nice table due to the first come first serve policy( unless you pay ludicrous amounts for private dining / jade mountain upgrade) which means having to cut the day short to get to dinner by 7pm or risk turning up with no decent tables ( or even any table available on creole night which is shocking as management should be able to work out how many guests are staying and therefore how many tables required !) Excursions more expensive than other resorts Not enough storage in room

Food was good, the service was excellent. The staff were friendly, professional and efficient. They were proud of their resort and made us feel very welcome. The location was spectacular.

More storage for clothes in the room would have been useful. The omission of a pool is obviously a part of the concept but we would have liked the choice of using one.

location is stunning, part of the UNESCO Piton site, and built on the side of the cliffs facing the Piton mountains, and on Chastanet beach and marine reef, sand is volcanic and larger grade than usual, so not a problem, sun beds are ridiculously comfortable, and the service from staff exceptional. Restaurant food is catered mainly from the hotel’s Home farm and is organic in the main, (a reason for our stay) the views across to the Pitons are unrivalled, and the entire experience is very special. Rooms are well spaced and situated off a main lane/road that winds up the mountain and ends at Jade Mountain Resort, whose restaurant on top of the hotel is a truly unique experience.

nothing

location, the people, the snorkeling and the food were wonderful!

Needed more room ventilation, one floor fan was frustrating, we had to move it all around the room. The ceiling fans were helpful, for the price of the location, they should upgrade the quality of their floor fans, there are so many better options.

Amazing location which allows for snorkeling above the coral reefs, majority of the staff was very friendly, great food big culinary experience

Staff at the beach bar get little grumpy if you have all inclusive and order too many times a day, it's not possible to borrow a kayak and go beyond the main beach sea area

Idyllic location. All staff completely lovely. Loved the lemongrass towels.

Overpriced for value. Bad reputation w local community which made me sad.

Food was very good, beach was wonderful may need water shoes for entry as small rocks bear shore. Dive shop on site. You definitely get a workout up and down all the stairs which is good.

Some of the staff have an attitude problem. Major problem was transfer to Castries, expressly told management that I couldn't taking pounding in a small boat. Said no problem. Time for departure comes they have a small local taxi that pounds in the waves. You can use your emanation to figure how that went.

Fab staff lovely location only problem was lack of air conditioning

Location and staff

Beach is amazing, best snorkelling in the carribean right off the beach. The water sports facilities are great and are included in your stay. Food is really good here too, a little pricey (as per the carribean). Staff are mostly really attentive and helpful. Our room was upgraded to a hillside Deluxe, which was amazing, I’d definitely book this type of room next time! There’s also a shuttle that runs upon request and will take you up and down the resort as the steps to the beach can be a little exhausting. The resort offers lots of excursions and trips - we did the sunset cruise on the SuziQ sailing boat and saw pilot whales. On our last night, we saw some baby turtles hatch on the beach and scramble towards the ocean! Overall, a truly memorable and special stay. We got engaged here so will absolutely be returning for anniversaries! ❤️

Our Deluxe hillside room (14B) overlooks the road, as the room is open on one side each morning around 7am we would be woken up by the shuttle bus and other guests walking and talking down to breakfast. Also, we got engaged on the trip and my fiancée arranged the perfect proposal through the resort, so they knew about it, but didn’t offer us a congratulatory glass of bubbly - you have to pay for everything yourself here! For comparison, we went up to Jade Mountain for my fiancees birthday dinner the night before and we’re showered with champagne on arrival, chocolates and dessert by our fabulous server (Ned)! Didn’t ruin the experience at all, but was noted.