- Location and the hotel ground. Mayakoba is beautiful - Size of the suite. 1200 sq ft. Large living room and large bedroom. Very nice layout and one of the best suites I have stayed in - Casa Amate is one of the best restaurants I have been to in Mexico. Latin American fine dining. - We liked the boat ride. Although Banyan tree does offer a very romantic private boat ride with dinner served that is better but not at Andaz - Staff are friendly

- The service was soooo slow. I asked for some water at the pool, didn't get anything after 45 mins. The problem is there is not easy option for self-service either. There is not a bar on the beach or the pool. So in a few days we hung out, we just waited and waited and waited for water.....There were not even many people around. The staff are friendly but I just don't understand how it could be this slow. - The vibe.. It feels like somewhere you come to escape from the world to work on a novel. It might be a plus for someone but it is not as vibrant.

great breakfast buffet, albeit veryt pricey. Beatufil beach and super fun to ride down to the beach from our room which was located closer to the reception area. liked the water service on the beach and the great louge mattresses and towel service

very expensive and relatively small room with no real view. Could hear the freeway traffic at night. also could not get a reservation for the boat tour.

We paid for an upgrade to beachfront studio and then beachfront king room, both beautiful rooms and it made our trip to wake up to the sunset and listen to the waves, being close to the beach and the hotel facilities there. The free bikes were great to get around the hotel. Nice that you can freely use facilities and go between all hotels in the complex (incl Rosewood, Fairmont and Banyan Tree). We felt Andaz had the best beachfront facilities, though.

There is a lagoon part and a beach part of the hotel and they are very far, so a bit of a project to move around, but there is golf cart service and free bikes. We were not overwhelmed by the restaurants. All staff were nice except in Tinto de pulpo where the service would vary a lot from nice to borderline rude, and breakfast caused some issues with our billing as we are asked to sign for the cost even if it is included, but we checked the bill at check out and three errors (out of four days) were immediately corrected at a 200USD difference by the always very nice reception staff. Generally we felt F&B was immensely overpriced for the quality and service.

It was big enough that everyone could spread out. Then resort never felt packed. We loved that it was in the middle of such protected, natural jungle, and centotes and the area took pride in being eco-friendly. Being able to ride our bikes along the resort while feeling safe, no matter of the hour was invaluable. The food options were abundant and everywhere we ate we were pleasantly surprised about how good the food was. The beach was clean there were always places to lay, the staff was extremely helpful, and the ocean is crystal clear, calm waters. It truly is the perfect location! The lagoon ride provided by the hotel as a courtesy was such a treat. There were plenty of activities to do on site and plenty to choose from if you wanted to leave. Having three different pools was amazing as well, you could always find your vibe.

Can't find anything!

The property was spotless and incredibly gorgeous. The staff was very friendly and accommodating. It was not crowded at all, and the weather was perfect.

It was very difficult to find the kid sized blue bikes. My tall-for-her-age 9 year old was just a few inches too short for the adult bikes, and there are no helmets. We were able to locate a kid bike 3 of the 7 days we were there, but would have ridden more if there were more of them, it seems they only had a few.

This was an excellent hotel to stay in and perfect for the on site concert. It was a breeze to grab a golf cart to the concert and back again. No ques, no hassle, seamless and absolutely worth spending the night there. The staff are extremely professional, friendly and helpful. The hotel rooms have very comfortable beds, are spotlessly clean and have all the basic amenities you could need. You can easily walk or cycle around the property, and to fully enjoy the landscape in Mayakoba I highly recommend the boat tour. It's a wonderful way to see the whole resort. The beach club of Andaz is beautiful, with plenty loungers and towels. The beach front itself is excellent as they installed seaweed barriers, so you do not have any issues at this resort, just crystal clear waters to swim in. The breakfast buffet was great with lots to choose from and of course great service from the staff there. Overall we really enjoyed our stay here and as a local I hope to return again.

Nothing to fault at this hotel!

We loved our stay at the Andaz Mayakoba. Our room was in the jungle area with a big balcony and view of the lagoon. We did hear the ac of the nearby restaurant which bothered my husband a little. The room was big and very comfortable. The bathroom was great. I loved the big shower. It had the best amenities. There are bikes you can take to ride around the gigantic property. It took us 10 minutes to bike to the beach. It was so much fun! Of course there is also transport that will pick you up any time. The beach is incredibly beautiful. The restaurants are wonderful. The food is excellent and not cheap.

At the pool area they played very loud music starting in the afternoon which I think destroyed the atmosphere. It's not a party location. I was glad our room was far away from that noise.

Everything. The rooms, the service, the grounds, the bicycle rides to other hotels, the restaurants. We took the bikes through nature trail everyday, visited the cenote then had a drink in a different hotel and came back to swim on th beach. We never had to wait for a cart and it was during Easter

If there is one thing that I can say that would the prices in the restaurants. I find them to be a little overpriced.

Almost everything was great. Rooms, area, bikes, food, swimming pools. Not crowded during our stay. We would go there again for sure if that was closer. Nice music in the swimming pool area. Cold water for free.

Very expensive renting of the bike trailer for the kid. 25 usd per day. When we were leaving many loud Americans came. So we were happy that we came during the week. The additional bed for the kid was uncomfortable.

Private location and clean rooms. Staff very friendly.

Breakfast restaurant was kind of small for the amount of people. Buffet options was limited. I went there so I can play golf with my friends but the hotel price seems too high for me.