The cleanliness, the well arranged bedrooms, the balcony views

Lack of staff flexibility, we asked for an extra hour late checkout as we arrived the day before at 7pm and the hotel was far from full...but the staff wanted us to pay an extra 30 usd for 1 more hour...then, we discovered there were no shampoo or bath gels in the bathroom because we apparently did take an eco plus stay option which doesn't include amenities...but booking.com doesn't propose the option...so the feel is that the most important is to obey the rules of the hotel than satisfy the client's expectations

Great public baths, good location right near Dogo Onsen with a nice shortcut from the shopping street available after check-in. Rooms are very nice, and the staff were all very friendly and helpful.

I guess maybe a lack of documentation for air conditioning operations. It wasn’t difficult to operate but you can set the thermostat without turning the unit on and had I known that my room could have been cooler quicker. Honestly everything about the property was great and that one is on me for not asking hotel staff but it’s the only negative I can even think of.

I had modest expectations for Haruka as the room was quite reasonably priced compared to some other onsen hotels in the area, but every thing about our stay here was exceptional. Upon arrival we were greeted by a staff member who spoke fluent English, which made the check in process and explanations about the hotel very easy. The hotel occupies a prime position in Dogo, up on the hill with a commanding view of Matsuyama city, but with a little "secret passage" foot entrance that pops you out right next to the Honten and covered shopping streets. Onsen was one of the best I've ever used, very nice inside with many places to wash and large indoor and outdoor baths. As it's up on the 8th floor, there is an amazing view from the outdoor bath. Highly recommend. Interestingly, this is one of the few onsens I've been to that doesn't have "no tatoos" signs up everywhere... Not sure if they are softer on that front or they just think it goes without saying. I covered mine anyway out of respect. Breakfast buffet was also great, wide spread of Japanese and western cuisine. Window seats offer a nice view of Dogo in the morning too. Room was very nice, just booked one of their "cheap" western style rooms. No view but we were really only in it to sleep. Bed was comfy. 11am check out meant we had time to go for a bit of a wander around Dogo after breakfast before moving on.

I didn't like having to leave, wish we had planned to spend longer in the area so we could stay another night.

The hotel offers perfect services, the staff is very nice and helpful, parking at the hotel is very convenient. The hotel has an excellent location with an amazing view of Dogo Onsen. It also has private elevator access to the main shopping district. The room was super clean and wonderfully designed. Everything was thought out to the last detail and had a very luxurious feel, from the balcony there is a great view of Dogo Onsen and all of Matsuyama with the castle and mountains in the distance. As part of the accommodation, you can visit the onsen on the top floor with an amazing view, or you can book a private onsen. We used this option and highly recommend it, everything was prepared, perfectly clean, an amazing experience. The rooms have a selection of home traditional clothing, including shoes, sorted by size. Live piano evenings in the hall are also a bonus. The stay at the hotel was perfect, both due to the professional approach of the staff and the great atmosphere. If you want to have a great experience during your stay in Matsuyama, definitely stay at this hotel.

EVERYTHING PERFECT

Onsite onsen and family rooms possible for a fee. Balcony and bathrooms were awesome in the rooms. Also whoever did their windows I would love to hire for myself - they have a cool sliding screen door and all kinds of door/window glass things. So you can sleep with the window open. Our room was the best with overlooking dogo onsen building from the balcony. You could also see matsuyama castle.

The beds are too squishy. The onsen family room was kind of expensive when you’re already staying there.

Very neat and the onsen has a great view.

The clerk who was checked me in was very impatient with me, which made me really uncomfortable. We also bought the half board, the restaurant staffs were very strange towards us too, they picked up the plates from other customers but not ours. It was a buffet and I have a messy little kids. They walked by with condescension eyes and didn’t think of taking away our empty plates.

Excellent location, with direct access to the shopping arcade and Dogo Onsen. The hotel also has its own very good public bath. They provided lots of amenities and robes and footwear, which made visiting Dogo Onsen easy and convenient. Parking was provided just next to the hotel. Excellent, helpful and prompt service from the staff, who were able to communicate in English. We enjoyed the piano entertainment in the lobby in the evening as well. Decent, buffet style breakfast.

The hotel is modern but we were able to stay in the traditional Japanese style room - everything about the room was thoughtfully prepared (tea, drip coffee, robes and slippers for use when going to onsen, ice machine and small souvenir shop), clean and beds were comfortable. The location was very good, nice buffet dinner, live music performance at night and very kind staff. The rooftop onsen was excellent - it had a beautiful view of Matsuyama city, different soaking areas (outdoor and indoor with spa bubbles) and felt pretty private.

Nothing that was not liked about the property. Just one tip for guests navigating to parking lot… google maps directed us to the lower level shortcut entry from the shopping street which is not correct. To find the parking lot, it helped to pin the parking space between Dogo Miyu and Yamatoya Besso.

Stayed here for 3 nights with my mom and splurged for the balcony room which we found totally worth it. The hotel is situated above the Dogo area so the views were amazing. The room was the perfect size for two people and the onsen was great. They have an elevator to reach the ground floor right by Dogo onsen so it’s very easy to get to the Main Street.

Building, room and facilities

1. Bit hard to get correct direction on Google Maps from tram station which takes you to the back of the hotel through a sharp incline and may be difficult for older folks with luggage. Wish there were a simple direction map send from hotel after booking. 2. Some junior staff members seem to have been trained that foreigners do not understand a word of Japanese. No effort was made to verbally explain how dinner is conducted except we were shown a laminated sheet with short English sentences. One confusing sentence was that steak will not be brought to the table was emphasized when we did not even know if steak is included in our booking. Senior staff were more experienced and conducted themselves well.