Nice location ,near the city center. We had an upgrade to the room , so was wonderful.

The green area in the garden need a better cleaning.

Location was good. About 10 min walk to town. The hotel includes breakfast and dinner which is nice. chef is very good. Nice selection for a couple of nights.

The property states air conditioning.. it DOES NOT have air conditioning. It has sort of air circulation but not air conditioning. It was hot at night. had to open doors sounds and noises don’t allow for a good night rest. Also, there is a fitness center, a small one at best. The hotel never advised that there was a charge to use it. so when we did, this man comes in and tell us that we need to reserve and pay. What? There was. o one there and it’s a hotel!! The manager Gabriela was rude and had a smirk on her face when telling us that those were “house rules”. are you kidding me??? Rude! No customer service skills whatsoever

Great food, very nice room, fairly large spa. Extremally friendly restaurant staff. Location not too nice but quiet. Nice pools.

Receptionist not very professional (the way she handled questions regarding the new local law requiring provision of all personal information to the hotel, basically telling us we can go if we dont want to provide all that information to the hotel) Sauna is basically working 2 hours a day (technically opened from 3-6 PM, but they only switch it on at 3PM, so its only hot at 4PM) which is ridiculous. Very expensive compared to what is offered.

Nice hotel. Clean, comfortable rooms. Very nice wellness area. Friendly stuff and more than good food.

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The staff at the hotel is very caring and helpful. Everyone is working to make your stay as comfortable as they can (and I do mean everyone, from the receptionists, waitresses, the sommelier, the cooks in the kitchen). And they do it in a heartfelt, sincere, kind way. The wellness had everything we needed (sauna, jacuzzi, hot and cold water pools, solar beach room, hay therapy and salt room). Location is top-notch as the Eger spa is within walking distance and one can simply walk from the hotel directly to the spa. We really enjoyed breakfast (fresh bakery products and a good selection of options) and dinner (modern, well thought-out meals, very tasty I'd even say gourmet :) ). At last but not least, I'd give a shout to the wonderful musician who plays during dinner time, we liked it very much :).

No such thing.

+ nice and very friendly staff + spacious room + good breakfast choice + not busy by the pools and sauna + great for relaxing + close to center and train station by foot + option to leave luggage + a lot of different saunas (finish, aromatic, bio, steam and others)

- salty pool was not salty and middle thermal pool wasn’t working, so at the end we could only use the normal pools that are simply swimming pools without healing properties - need to pay for using the fitness 1000 ft per person per day considering the 140 eur price per room, it is weird to charge for it - no hair conditioner - no a la crate dinner option - room smelled a bit like cigarette

We enjoyed our stay to the fullest. Hotel is adult only, beautiful, comfy beds, amazing breakfast, nice wellness area, polite and helpfull stuff. The location is very central in quiet area. Definitely would come back again.

Nothing.

The staff is very helpful, nice. Comfortable, right in the center, the wellness area is well equipped and clean, the restaurant is very good as well.

Access to the thermal bath is great. Our rooms on the first floor had a big terrace which we were able to use during nice October weather. Double rooms are spacious and equipped well for a comfortable stay.

Imola Platan is our go to Hotel when staying in Eger. Unfortunately we had two moments where our positive impression was put to the test. While checking in and paying outstanding invoices the staff was obviously showing no motivation. By face impression it was obvious that our contact was not welcome. I was talking in English but lack of language skills was showing the mentioned behavior. In service you may think what you want but presenting this in front of the guests is a no go. At breakfast the lady was really nice. Anyways we’ll come back and maybe the situation will improve.

The front desk was very helpful. We borrowed a phone charger from them. Excellent customer service.Food was fantastic.

The bed was a bit hard compared to USA. Other than that it was excellent.