An absolutely beautiful hotel with lush grounds, a lovely pool and relaxing comfortable outdoor seating areas. Gym facilities excellent. Breakfast buffet was amazing! Staff were really friendly and couldnt do enough for you - especially Paz and Roger at breakfast and Antonio in the evenings. Would definitely stay again and recommend

When I tried to re-book at reception they said they couldn’t give me a good rate so told me to go and book online! Seems a bit crazy! Checking out bill very complicated too - loads of small amounts of taxes and supplements added. Also, for Brits it is disappointing that tea is not included with breakfast - you can have endless coffees but tea is an extra charge 😩

The grounds are absolutely beautiful! The greenery and the gardens are amazing. The hotel inside is beautiful and vintage making you feel like royalty! There’s soo much to see if you walk around the hotel. The rooms are a good size and the beds were pretty comfortable.

It’s easy to get lost!! And a bit scary. The hotel is split in half so there’s the original mansion side where the hotel lobby in is located and there’s a newer side but they didn’t tell us that. So as I went to pick up my DoorDash order I took the 1st elevator I seen (on the lobby side) and I ended up on the same floor as mine but in a completely different building. And to make matters worse, some of the hallways lead to dead ends and let you go in a full circle until you realize you’re back at the same dead in (creepy if you’ve ever toured Winchester myself house.. gives you that vibe being lost) so all I’d say if that they should make it clear that there’s 2 different buildings so the floors don’t match up..

Rose at the reception desk was so kind and helpful both on check in and out. We loved the breakfast but wish it was complimentary. The breakfast stafff was so attentive. We got a $50 certificate from booking.com and used that for breakfast and parking.

The cost of breakfast and parking. We had to park in an unmarked spot as there were no parking places left. It is very hard to find your room from the parking lot…….no signage for the rooms in the 1000’s. Parking fees are annoying.

The hotel was great. For me personally, it had that "Shining" vibe to it. Kind of a strange location with all the residential homes surrounding it, but not a turn off. The room was large, clean & easily accessible. The beds were very comfortable.

The restaurant wasn't our cup of tea. There was only one waiter but I get it, midweek you're not expecting a lot of people which, there was. The food was not great for the price in my opinion.

Loved this hotel but been a few years since the last time I was here. The campus is beautiful. The location is perfect. Beautiful building beautiful rooms.

The breakfast used to be excellent. Not so much now. A high school poem was going on. So I couldn’t find a parking space had to park on the street and I paid for parking. Music was loud until 11 o’clock at night. Had early morninganHad early morning flight, could not Sleep. Until after midnight. But even with that I will definitely stay here again.

The Hayes Mansion is a beautiful property with an historic feel. We enjoyed breakfast on the patio, swimming in the pool, and reading and relaxing in many lovely sitting areas. We explored the mansion and read about the history in a small exhibit in the hotel for guests. There is a large park adjacent to the hotel with trails and a large playground. The Mansion is in a quiet neighborhood in San Jose.

Some of the public areas could use a little TLC.

Fabulous setting, lovely modern clean rooms. Great staff.

The rooms selected were not shown on the confirmation so we didn’t get the rooms we wanted. The standard double was small. The TV didn’t work and no-one arrived to fix it, despite a request. It didn’t really matter. The place was lovely but a few things detracted from it being a brilliant stay.

Beautiful, historic hotel. Liked everything about the hotel; beautiful room, comfortable beds. The ambience of the grounds and landscaping made for a very relaxing experience. We had dinner at the restaurant, as well as buffet breakfast included in the price, both were delicious. Staff were very nice and helpful.

Nothing, great experience.

The entirety of the experience was great and walking the premises was fun.

The dinner this time around was not pleasant. The team may have been understaffed but we had to seat ourselves, grab our own menus, and waited about 30min or longer to get attended. I’ve eaten there before and had great service. This time was just a miss.

The entire team - like every touchpoint - from the front desk, to restaurant, to folks encountered on the property - were all acting above and beyond. I was always greeted with a hello; staff always sought to do more for me to make my stay comfortable. Maggie did the fastest check in ever to make sure I could make a meeting on arrival. And the retreat is a super place to clear the mind and focus. Thank you!

Stronger espressos!