Caribbean - front. New construction with comfortable amenities. Convenient for dining and parks, no boat trip required. Lots of wildlife around the town. Ask for a tour with Carlos Peres- we did his morning bird walk in town and the 11 am park walk and they were the best of our two weeks across Costa Rica. Breakfasts were great - fruit was lovely, good coffee and pancakes and eggs to start your day. Service was excellent and very present, including the 10 plus minute walk where they handled the bags to the dock. Nice upstairs deck lounge with ocean views, and chairs at the beach for chilling.

Big windows onto small bar and courtyard meant reduced peace and quiet, although windows were one way. No fridge in room. Marginal canal trip arranged by hotel - guide spent most of his time shooting the breeze with one guest in Spanish on our English tour - few animals due to speed and noise we created. Redeemed somewhat by a basilisk lizard walking on water. Recommend finding a tour with a guide who paddles a canoe for you and focuses on birdwatching, to go more slowly and see more, if you want to appreciate wildlife. That seemed to be the way the eco lodge boats were set up.

Cooper the manager was really knowledgable about the area and arranged all the best transportation and tours for us with the best guides! Its exactly what you need in a place like Tortuguero where the fun lies in the expeditions you take. Our breakfast was delicious and always ready right when we finished the morning tours which was really thoughtful and appreciated. Moreover, as a lesbian couple, we're always a bit weary of hotel staff when we travel but it was not the case here - everyone was so friendly and we would definitely qualify this hotel as LGBT-friendly :)

Nice personal especially Paula, perfect location, perfect breakfast, perfect tours, perfect room.

Very expensive

I stayed at the hotel with my family, and the attention we received was outstanding. Even though we didn’t inform them of our arrival time, they met us at the port with a cart, anticipating our needs without us asking. When I inquired about the breakfast time, the response was, "Whenever you'd like it." Alicia consistently checked in to ensure we had everything we needed. I really enjoyed the facilities on the 2nd floor where we stayed when we weren’t out exploring.

Wifi was not funcioing well

The hotel and its facilities were brand new, and extremely clean (very important for us!). There were so many nice things about the way the hotel was set up: there was a bar right at the entrance, where we could talk to the staff and other guests, and there was a hammock area upstairs where I spent a peaceful 2 hours during a rainstorm, reading a book and listening to the rain as it hit the roof, which was a very peaceful Caribbean experience. The wood art in and around the hotel was produced by a local artist - we could see him working on a new project directly on the beach in front of the hotel. Last, but certainly not least: the staff were absolutely lovely. Right from the beginning, they picked us up at Tortuguero dock, and after we got settled in, we had a get-to-know-you meeting with the manager where we planned out what we wanted to do during our stay, which they then organized for us. In general, they were very concerned about anything they could do to help make our stay as wonderful as possible. In general, you get the feeling that they like to work there and shared our excitement about the beauty of the nature around, the ocean and have a good sense of what the guests needs are. Although we only stayed 2 nights we were very sad to leave.

Absolutely no complaints. We were highly impressed.

You need to know how is Tortuguero to appreciate the luxury at El Deseo Serendipity. Standards are not the usual. For us two major luxuries were windows and Air Conditioning. A plus were the beds which were really comfortable. So far the best in our trip, and we’ve been to other nice hotels. Staff was very friendly and very helpful. They run the place very efficiently. Also you’re located in Tortuguero, so you don’t need Taxi’s to access the restaurants or tourist tours.

Nothing

Cooper was brilliant and meet us from the port to carry our bags etc . Location on the beach next to the national park . Helped us to organise tours to see the Turtles and boat trip on the canals . Gave us torches and binoculars to use . Breakfast was great and we could have whatever time we wanted . Organised for us to have later after an early morning boat trip .

Nothing . Maybe water bottle in room each day would be nice

The location right on the beach was perfect. Lots of birds in the trees around the property. The staff here were very friendly and helpful. Julie served our breakfast each morning. She was excellent. All of the staff working here were professional, friendly, and made sure we had everything we asked for.

Absolutely wonderful staff! They are incredibly kind and always ready to help—whether it’s arranging transportation for your luggage, assisting with activities, or welcoming you with a refreshing drink upon arrival. The location right by the beach is simply perfect—peaceful, relaxing, and the ideal place to unwind. Highly recommended!

Beautiful place to stay. Quiet and well managed by Cooper. It is not cheap, but this is a gd standing for such a remote place. Verry easy organisation and communication before arrival.

The Town and parc is probably more enjoyable under low season to avoid mass turism. The hotel is out from main street so calm anyway.