This was my second stay here, and overall, it was still a great experience with good service. Location is also great and the staff outside was very helpfull.

However, I was a bit disappointed with the breakfast, the variety was limited, and I had to wait quite a while for my order, which took so long that the rest of my food was cold by the time it arrived. In the evening, when we went for drinks, there was a bit of a language barrier with the restaurant staff, and surprisingly, the chocolate cake was already unavailable by 9 PM. Something I wouldn’t expect from a hotel of this standard. It was a pleasant stay, but the service in the restaurant and café could definitely be improved.

The Japanese toilet in my room was the BEST! The view from my room amazing, the buffet fantastic! The restaurant AMAZING! Reception staff excellent, I even got a call 10 mins after I left the hotel to advise I had left my passport behind.

In the bar I went for a drink on a Thursday night there was plenty of spare seats and when I sat down to have a drink I was told there was a min spend I said I was a guest of the hotel and only wanted one, I even had to request the manager come over and eventually she allowed me sit there which I thought was an insane rule for a guest of the hotel. Maybe there should be a time limit per drink not an $ limit per seat.

One of the rooms that we booked was a corner room, and the city view was enthralling! My family and I have visited so much 5-star hotels, and this is by far one of my kids' favorites. All hotel employees were polite, accommodating, and good in English. The rooms are clean, comfortable, and are filled with high-end furnitures/products. It was also close to malls like Coco Park.

The only thing we regretted during our stay was not trying out their astounding facilities.

Amazing hotel with a luxurious interior finish, including the rooms. Plenty of variety at breakfast, and the service was impeccable—you really feel catered to. It was a great experience and definitely worth the money. The laundry service was also top-notch and very fast. Overall, it was a delightful stay.

Nothing—everything was perfectly arranged!

Just everything is amazing. Usually not really impressed by city hotels - but couldnt leave without giving this a good review.

You have to take two elevators to the SPA. But this is literraly the only thing i can mention which was less convenient.

The location is fantastic, the district is modern and clean, a lot of interesting places are very near. The hotel is beautiful, the bragfast is awesome, the room is tidy.

No. Everything was perfect, Congrats!

Decor, friendly staff, great facilities, beautiful design

Concierge and bfast service was good meaning but could have been more knowledgeable about destinations and breakfast service sometimes needed multiple reminders.

The rockstar staff. Everyone was extremely professional, friendly and helpful. Above and beyond. Vivian, Ceaser and Kyle at the front desk all greeted me with an enthusiastic smile, and a stuffed 2022 tiger. Chris, the concierge, was like having a personal assistant. He made me feel like a celebrity and made sure I was enjoying my stay at every turn. Exceptional attention. Nicholas and Deepak, knowing of my vegan diet, went out of their way to make me a personalized vegan meal that was delicious and beautiful. The room as beautiful and the view, epic. Park Hyatt Shenzhen is by far one of my favorite hotels in China. I will definitely stay there again. Highly recommend. China.

The flashing smoke detector above the bed.

The pool bathrooms were amazing. It felt like being in an amazing spa. There were steam rooms, spa, sauna and showers that had different setting and music to match.

New hotel, great breakfast, nice feeling inside, very good dinner buffet

Hard to find in google map, so better to ask local people