I enjoyed my visit, but what occurred after I was home ruined the enjoyment of my one night stay.

I prepaid a month ahead of my visit. When I got home, I wss charged for a nights stay! I called and talked with the desk clerk. I was told it would be taken care of. I checked later on line only to see I was charged again!!! Now I'm out over $600! So now I have paid close to $1,000 for 1 night! Called again and requested someone in charge. I went over and explained step by step to the regional manager of Penn Yan. She saw what was done and apologized. She assured me it would be taken care of. She apologized and offered me a 20% discount for another stay. $60 to recompense for this mess?!! The only help was she removed an authorization charge of $34!!! I'm getting help today in this unresolved mess!

I liked the location close to down town penn yan, easy to find

That the 4 days that we were there our room was not cleaned had to ask for clean towels every day and toilet paper. Had dirty wet towels sit on our bathroom floor and full garbages and unchanged bedding for the price that was not except able. We asked every day when our room was going to be cleaned and even told them when we were going to be gone and that we had a pile of wet towels in our bathroom on the floor.

The staff, Kat, Vennessa, Lori, Joanie were all very friendly and helpful. Nice to see Vennessa and Joanie from last year. Thank you for accommodating us with the rooms requested. The couple we had with us have never been to the Finger Lakes. They enjoyed the experience. Rooms were clean, beds comfy. Breakfast has a nice variety. Hope to see you all next year.

Little bit more detail in checking light bulb replacements in the rooms. I know if guest do not report it, it probably goes unnoticed. Front desk had to take care of Friday morning breakfast as well as front desk. That is too much because the breakfast area was lacking several items when our friend went down for the first time.

Nice room and good breakfast. Short walk to stores/main st. And Lake only 5mins away.

Theres 1 elevator and it could use servicing or just another elevator to take some of the carrying load. Newer mattresses.. one of ours had a very visible stain on the bottom/side of it like it was just flipped over.

I forgot to pack the mask for my CPAP machine when leaving. 20 minutes later I remembered... so I went back as the ladies cleaning the room had just started on mine, found it and had already put it aside in a plastic bag. I was soooo relieved. The room was clean and the amenities were adequate. I didn't partake of the breakfast as I'm a late riser so just had a fruit, yogurt and coffee.

When I checked in I wanted to use the safe but it kept giving me an E-code. Called the desk and Mike didn't know how to fix it. So I didn't use it. The following morning I tried to make a coffee from the machine in the room and followed the instructions carefully. I filled up the cup with water, pushed the "on" button, but nothing ever came down. I didn't bother to report it to the desk and just went downstairs to get my coffee.

Great location in town, close to shops and coffee and near the bike-walking trail. Clean and quiet.

Bed was too soft. Room amenities were very basic. Small towels and few. We just kept saying everything was "micro" That's okay, but it was not budget priced as far as 3 star hotels go. Breakfast offerings were only sugary and the second morning there was no yogurt. How is that possible?

Wonderful and helpful staff! Check-in was quick and welcoming. I had questions about the solar eclipse and the front desk staff was very patient and knowledgeable and provided us some tips about the eclipse festivities in the area. Later when I had to switch payment methods, the manager was very helpful and quick in making it right. Clean, large, and uncluttered rooms! Breakfast was also great. No issues with that.

Nice spacious room. Friendly, helpful staff. Nice location.

The Penn Yan Microtel was excellent. I regret using booking.com for the reservations, for booking.com charged too much extra. It’s a case of “live and learn” and not making the same mistake again.

Microwave and fridge in the room, bed was very comfortable and bathroom was clean with enough towels for my family. The pool area is nice and fun for the kids.

Closet was small as well as the desk area. Breakfast doesn't have hot protein options. The gym opens very late at 7am and pool towels are very small so you need to use more than one

I love that you allow pets to stay. That is a big reason that I book with you. It is just bonus that your staff has always been so friendly every time I visit your establishment. The rooms are always clean and well stocked with everything you need. I find it to be a really good value and the fact that it is in the middle of everything is also great.

The only thing I can say I did not like is that on the second floor there was someone who was smoking in the room and when you got off the elevator it was very pungent. That would be the only thing that I didn't like about the stay. But that being said. It is the guest who chose to smoke in the room of a non-smoking room.