As a IHE Club Member PC 472616370, I always know HIE are clean, safe, friendly and accommodating. I choose HIE exclusively on my travels.

By being involved in a travel agency transition, I was charged double billing at HIE Ft Sills. I find it difficult to call HIE hotels directly and have had difficulty regaining my money due to my mistakes. HIE Ft Sills correctly billed me and is helping to resolve the $522 overcharge from the traveling agency.

I like that the hotel provided breakfast each morning and the front desk staff was friendly during my stay.

The only issue I had that i don't like was that an item was forgotten in the room and I called about it after leaving and it seems as though I am getting run around. I just want for someone working at hotel to admit that the cleaning crew didn't follow protocol if there is one in place as they told me there is one to turn in items in to the front desk after the cleaning crew cleans the room if anything was left by guest.

The room was larger than most. Bathroom larger than most. Nice large shower. Bed Comfortable , Great location and breakfast buffet had lots of selection. Staff was very helpful. Housekeeping checked every morning to see if we needed any services. They brought us extra pillows and towels.

They need to have at least 4 pillows on king size bed. Also should have extra blanket in room. Double bowl sink in bathroom would be nice. I didn't get my rate I was suppose to by booking on my mobile but since I paid thru booking.com the hotel had no control on correcting the total. Talked to booking. com they said couldn't take the 16% tax off but that is what secret deal and mobile price showed. Wasn't unhappy with hotel but dissappointed in booking.com. I will be paying at hotel in future.

Staff was very helpful and alert to our needs and those of other guests.

There were only 3 towels in the room when we arrived when we designated there would be 5 people in the room. Breakfast the first day was an hour late but the man working that day did an amazing job to get it going.

The breakfast was wonderful and filling. However, with the exception of the pool and the pillows, everything else exceeded my expectations. It is a wonderful place to stay if visiting Fort Sill.

I didn't care for the pillows and was disappointed with the pool.

Breakfast was great. Yogurt, cinnamon rolls, biscuits and gravy, inlets, waffle’s, cereal, juice, milk, boiled eggs. Looked like they were remodeling the halls with fresh wallpaper. Our room was great. Dispenser’s of body wash, shampoo, and conditioner in stand up shower. I loved the location. Only a few exits from Ft Sill. We were there for graduation and Family Day for my son. Right around the corner is Cracker Barrel.

Nothing

Finally, a tv larger than the what’s in our travel trailer! Spotless and clean with fresh modern furnishings. Breakfast was a bit above average and attendant very nice. Front desk staff were all super helpful and efficient.

Not enough pillows on beds - only two small ones on a queen bed.

The breakfast was fantastic. Sausage, bacon, omelets, pancakes, juice, milk, biscuits and gravy, and some grab and go cold options. The housekeeping ladies were friendly and did a great job.

I wish the water pressure was better. It would be better if there were an indoor pool as well, as when I stayed it was during the winter so there was nowhere for my kids to swim. But I bet the outdoor pool is good in the summer.

Location is perfect. Room was very spacious.

Getting to the hotel is a bit confusing, especially at night. Hard to see the road that leads back there. Maybe I missed a sign, but needs more lighting.

It was centrally located, pool was open after Labor Day, free breakfast was good.

We asked several times about the Wi-Fi not working in our room and the issue was never resolved. We also requested the hand soap be replenished and it never was.