The location is right in the beach and my room view of both sunset and sunrise was breath taking. The upper deck was a perfect location for sunrise and sunset yoga and meditation. The staff was extremely happy and helpful which was a lovely surprise coming from living in Playa Del Carmen . Wally and Walter who run the hotel and restaurant with fresh delicious food were on site were there to answer questions about El cuyo and the many questions I had a Mexico and the way of life there. The massage therapist on site most definitely has a magic touch as you leave her table floating for the rest of your day.

Everything about La Casa Cielo was perfect. From checking in with the maestro to our gorgeous room with huge, comfortable bed and great A/C. The views from the hotel were incredible and we very much enjoyed eating our breakfast looking over the beach and sea. The pool was lovely and great for a cool down. There was a private beach section with comfy sun loungers which was basically on the beach front from where we enjoyed many cervecas. The staff were all fantastic. We enjoyed that there were no plastic bottles used and instead a water refill station with hot and cold water. Definitely the best hotel we have ever stayed in.

Nothing

We loved the location! The hotel is conveniently situated near the town center and the pier, close to many restaurants and shops. The included breakfast was good with fresh fruit, yogurt, eggs and coffee. The staff were pleasant and helpful. However, not a lot of people there speak English, but it provides a great opportunity for you to practice your Spanish. Our hotel suite was only about 200 sf, but it had a large bathroom/shower, and the views were absolutely spectacular!

Our original "garden view" suite was large, but it was literally overlooking a bunch of dilapidated buildings that you can hardly call a garden. The bed was extremely uncomfortable. After one night - and we stayed there for a week - we asked the management to upgrade us to an ocean view room. After some negotiations, they agreed to do so, but for an additional $120 charge even though we were the ONLY guests currently staying at the hotel. The staff never made any efforts to make our stay an exceptional experience. If you plan to work during your stay, keep that in mind that the WiFi is spotty and the power goes out frequently.

Property was beautiful, staff very friendly

Property was beautiful but pool needs handrail and steps to get into pool. Our room had an air conditioner problem. There were three days that we couldn’t use our room for 4-6 hours in the middle of the day because work being done. Glad that they wanted to fix it, but very inconvenient to not have access for that long. No changing clothes, no restroom. We were asked about working in there the first time but next two times all of a sudden we come back to our room and it’s unavailable to us.

Breakfast was incredible and included. Hotel restaurant for lunch/dinner was also fantastic. Staff were super friendly. Excellent location and proximity to the beach. Rooms were all ocean front. Hotel held sustainable values. Good wifi.

I don't think the room needed to be cleaned every day. I should have asked for "do not disturb" or to otherwise forgo cleaning and new towels. Sustainability was important to the hotel so this would make sense to implement.

Great staff, very clean property, excellent bathrooms’ and drainage conditions (which is rare anywhere in Yucatan). Location does t get any better!

Usually hotels of such status would provide a curtesy bottle of water (standardly 2 per day, 1 per person).There was no water. Daily rate isn’t the cheapest so one would expect a potable bottle of water in the room. Also, we stayed in room 1, so you’d be awaken around 7am by moving chairs and preparations of the breakfast just above you.

Everything! It’s a little bit of paradise and I would never get tired of the phenomenal view from the bedrooms and restaurant. You are right on the beach and with shell showers dotted around, you can clean off the sand so you avoid getting any in your room. The rooms are spotless and we’re cleaned daily. The bathrooms are ginormous and have wonderful showers. The staff make you feel welcome as soon as you arrive and are so attentive. Breakfast included is simple but always delicious with a beautiful sea view. The hotel even helped arrange a transfer to El Cuyo and beyond for us which we were very appreciative of! Thank you! We felt right at home here and never wanted to leave.

That we didn’t stay for longer!! Only some tiny, pedantic comments for some improvements would be that some rooms are maybe missing a splash of colour for a bit more character and a lick of paint for the white furniture where people have left marks just to keep it looking fresh. Other than that the place really is very special.

The service, the amenities and the place is beautiful. The staff is very welcoming you see the owner always there to ensure everything goes well. The rooms are comfortable and have a magnificent view. I highly recommend this hotel and I will definitely stay there again.

Nothing everything was great

The location is perfect: right on the beach and right in the center of town. We were able to walk everywhere. The breakfast was tasty and very large and the view from the table is amazing. We enjoyed having cocktails and dinner at the restaurant as well. We really appreciated the fact that the hotel has a generator as there was a storm one night and the town lost power. There is always hot water with great water pressure in the shower. The beds were comfortable as well.

The only improvement I can think of is that all of the lounge chairs are on the hotel side of the mangroves from the beach which is great when it is windy, but it would be nice to have some light weight beach chairs/loungers that could be taken right down to the beach when it was calm.

Just by the beach. So beautiful!!! The owner (?) was soooo friendly. Cute little village. So relaxing! 🧘🏻‍♀️

We missed the breakfast, both of us thought he said to 10:30 but it wasn’t… The fire alarm went off in our room, we didn’t do anything, just laid in the bed and taking. And it felt like they blamed us for smoking in the room… Not the owner (?), another guy. But other then that, everything was totally amazing!!! I would easily stay here again!!! ❤️