Ben and the night manager (sorry forgot to get your name sir), were super helpful. Night manager found me a power cube so I could charge my phone as I forgot mine at home. The suite was very clean, like very very clean, better than a lot of more expensive places I have stayed. While the motel is older, it is kept immaculately. The bed was very comfy (Serta) and the linens were luxurious. Towel and bathroom were spotless and had all the little extras. There was a living room area with a comfy couch, dining table and a work station as well as a kitchenette. Location is across the road from the ocean and very close to Departure Bay ferry terminal.

Bit difficult to turn into the motel from Stewart Avenue going north, but that's not the motels fault.

Liked size of the rooms which included a bedroom with king size bed and a single bed, which we didn’t use. the Sitting room / TV room / kitchen was a good size. Liked the lighting for reading. The coffee maker was basic and easy to use. The bath with shower had a grab-bar which is a very good idea as it makes it safer to get in and out.

It didn’t affect me this time but it isn’t handicap accessible. My sister was a quadriplegic after a car accident.

WE got an upgrade to the cottage which was just wonderful. Wish we could have stayed for longer. The cottage was 3 bedroom with full kitchen & laundry. Very nicely renovated. We didn't hear any traffic in our bedrooms. From what we saw of the other rooms, they were spacious & very nicely done.

Unfortunately it is located on a tight corner so exiting the driveway doesn't have good vision.

The property was a great value, with a separate bedroom from the living room / (stocked) kitchenette. Room / suite was quite comfortable. Helpful staff - found an extension cord so that people in both beds had access to electrical plug.

I didn't mind the lack of elevator - except at the beginning and end of trip when i had to haul suitcases Combination of being on hill plus shrubbery near road interfered with sight lines and made exiting the parking lot a risky proposition at tines

Staff very helpful and friendly. Aftar. on reception was particularly helpful and reassured me about how to deal with any issues with other guests being noisy. In the end we didn't need to get help with anything as the people staying next to us quietened down after a few minutes. It was very tranquil throughout the night. Great location near the ferry terminal so we could walk there in about 10 minutes to get our early morning ferry.

The staff was exceptional...so kind and gave us excellent suggestions for restaurants...the room was huge and had a kitchen as well...felt like a one bedroom apartment not a hotel room...great location right across from marina and excellent Irish Pub restaurant over there as well...less than 10 minute walk along water..this is 3rd time staying here so highly recommend to other travellers

Small parking area

I felt like I was on a boat. I loved the bedroom, with big, comfortable beds, a ceiling fan, and windows that let in cool air. The kitchenette was very clean and served our purpose, with adequate supplies. I got a kick out of some things, like the weed jar and the "Super small space, eh?" that was painted in the parking lot on a space that would fit only a Smart Car or a motorcycle. They've worked to make the property attractive with flowers, and they are very concerned with keeping things clean and fresh. (Hence the weed jar and the prohibition against cooking seafood in the rooms.)

I have no complaints. Parking could be a problem if you drive a large vehicle, but my RAV4 fit just fine. There are no rooms that are not accessed via stairs, but there were only about 8 of them and there was a good handrail.

Nice small older hotel/motel style building with two floors and external stairs. We stayed in the King view suite and it was very nice. Full kitchen, living room with a fireplace, and a comfy king bed in the bedroom. The view is of the channel.

I didn't think to check but there was no ac. An ocean breeze and fans kept the temperature ok. There was a fireplace in our room with a presto log ready to light. Unfortunately it wasn't winter

For someone who generally stays in a big name hotel like a Hilton or Westin, this older, motel style building far exceeded my expectations. The room was large with a well stocked kitchen, TV room, and separate bedroom. Most importantly, the beds were extremely comfortable. Although there is not AC, there were multiple fans that kept the room comfortable on a hot summer day. We had a view of the water (top floor) with a nice marine breeze. It's in a nice location for small walks to restaurants and downtown or the ferry, plus the staff was friendly and helpful too! On our next trip to Nanaimo, we all agreed that we will be staying here again.

Really clean. Prompt replacement of non-working toaster, with a smile. Daily housecleaning was great. Simple, clean, unfussy room. Meet our needs perfectly. Suggestions for improvement: I suggest that they include one roll of paper towel in the kitchen area. Also they could mount the cutlery holder as a pull out drawer under the microwave. That way it is more accessible at a lower height and would free up storage for food stuff.

What I didn't like is something that Buccaneer cannot control. There is bulk fuel plant just a half block away and the semi-trailers unload throughout the night. If you have your window open, there are sounds around midnight and early am hours of semi trailers trucks driving and the hiss of stopped trucks. Earplugs work but it is unfortunate that the night isn't as quiet as it could be in that neighborhood. Perhaps the owners could petition the City have the bulk station not have fuel transfers during the sleeping hours of 10 PM to 7 AM..