I appreciated the room we stayed in, the service as well. One of the things which stood out was the fact that since we were staying at night and left to grab a bite, the clerk kept the doors locked and let us back in promptly when we got back. This meant that the property was safe as could be. The room had a smart tv with all the streaming services available where as other locations just had basic cable. I also appreciated the check in dynamic; check in anytime after 3pm and checkout was always at 11. Other locations made you make a reservation at a precise time and if you could not make it on that hour you were charged an immediate cancellation fee, which I feel is a somewhat unfair tactic. The room was very cozy and modern. A perfect stay for me and my significant other. Will definitely be staying there again!

Great location.very central.

The smoke alarm was missing. So was he telephone. And if there had been an emergency, the window would need to be broken to vacate had the corridor been compromised. I understand that you were renovating this property, but it makes it unsafe for certain visitors. The carpet was somewhat sticky on bare feet. The carpets were in need of shampooing. No bath mat and only 2 towels. It's technically a room for 4. We moved the nightstand to effectively plug in a Cpap machine, and there was stuff on the floor behind it. Breakfast was un inspiring, and there was no hot water for tea. Your staff, however, were most helpful.

The room was big, clean, and close to everything. Beds were comfortable and had plenty of pillows.

I had to stand between the sink and the toilet to close the bathroom door. The only ice machine is on the ground floor. Not enough tables for breakfast. I checked twice and every seat was taken. Only one person could sit down in our double queen room. There was one desk chair so when we brought food to the room we had to sit on the beds to eat. There was plenty of room to put 2 comfortable sitting chairs. I thought the price was too high for this many concerns.

It was under new construction and it was still very comfortable the staff is awesome the third floor was already dine and the rooms were beautiful. The shower was hot,the bed comfortable will stay there everything I go home can't wait to see the rest. The breakfast was limited to coffee and toast so that could be better but I understood. The weather was really bad and she even gave us extra hour to see if we needed to get another day so check them out

Breakfast could upgrade

We can’t say enough good things about this place. From the friendly staff to the comfy beds. Overall, it was a very clean hotel and the right price! Very convenient for access to the highway as well as the main road where most things you’d look for are!

The receptionist is a phenomenal person! She was there every step of the way, when I have questions or needed directions. She had a breathtaking smile. Her hospitality was superior and professional. Can’t wait to stay there again.! She needs a huge raise!

Maybe allow the receptionist to personally and physically leave counter, but secure the desk and allow them to attend, personal matters or questions that are happening in the rooms that are being stayed in. * I couldn’t figure out how to use a coffee maker, but it was difficult to explain over the phone. It would’ve been easier for her to come up there.

This is a great hotel. Very clean and a comfortable room with the amenities you need/want. One of the best beds Ive slept in. Staff was welcoming and professional. Safe location for solo travelers. Will stay again when in Victoria.

The hotel looks and smells clean.great price went on booking .com

I reserved my room and asked for a downstairs because my mother was handicapped and she cannot be going up her back for it on elevator I even called and when I went to check in I was giving a second floor I asked for extra blankets they say they don't give extra blankets and to top it all for the breakfast they only had cereal with no bowls at all.😟🤔

It was clean and on the first floor for my 90 year old mom. The location is wonderful close to the mall and lots of restaurants in Victoria.

We did not get up early enough for the breakfast. It would be great if it would last at least until 10 am on weekends that would be great. So we did not eat any breakfast at your hotel. Not sure if it was worth it to get up early.

The clean location, nice staff very comfortable bed

The bedding has holes in the blankets and half the wall up on one wall was different colors. The top blanket and comforter had holes in it . Didnt have towels for 2 people and we booked the room for 2 people