The people at the front desk were very helpful when I asked where to find things I absolutely loved the location. I can't imagine any hotel having a better location in this city. The view of the ships from my room was amazing. There was I fairly large grocery store one block away! I went there all the time. There were restaurants and a nice park within three blocks. Ice cream cones! Pastry shops! I was also very close to the pier. I kept taking taxis places and soon I learned that a lot of the places I wanted to go were within four or five blocks!. Also my room had a wonderful bathtub! There was only one problem and that was that my debit card did not work when I got there. I used my debit card probably 30 times on my trip around South America and this was the only place where my debit card did not work no matter how hard they tried. Then they told me because I wasn't paying with US dollars I was going to be taxed quite a bit higher. That was frustrating because how was I to get US dollars when I had been traveling for so long??. I really think the problem was the hotels and not my problem. I called my bank and they said there was no problem on their end. I really think they should have paid that tax out of their own pockets rather than mine because they clearly had a faulty machine.

Everything was perfect in the hotel, but we did not feel safe in Valparaíso. The location of the hotel is not in a good neighboorhoud and walking on the beach is impossible there, because you cannot get on the beach (which is 100 meters from the hotel). People drive very fast and an accident happened under our hotel. It did not surprise us. We found it a dangerous environment. We had dinner in the hotel, because we were afraid to go out. All buildings have grafgity and the city has a smell of dirt and urine. During our afternoon walk we hadn't seen one decent restaurant. The restaurant in the hotel was ok. Nice waiter and good food. The day after we went to Viña del Mar. A much better place. Cleaner and safer. I can reccommend the hotel, but if you want to go out in the evening, don't go there.

The coty of Valparaìso.

This room provided all amenities we needed during our stay. The location is convenient to restaurants and stores in the area. There is parking in the building in case you have a rental or bring your own vehicle.

Breakfast was good and had a large variety of options, but the selection repeated every day of our stay. Fort those staying more than couple of days, may turn 'boring'.

Big and comfortable room with nice view. Good breakfast. In the evening, the reataurant was empty, but the friendly waiter served us a great dinner. Easy walk to the central parts of the city.

The windows could have been cleaner. The surrounding area is not unsafe, but somewhat run down and empty.

It was close to public transportation, and walking distance from Murals on the hills. Close too many restaurant choices, and public parks. The hotel was quiet and clean. The continental breakfast was great, and the staff was friendly and helpful. The room was large and comfortable and very quiet.

Instructions how to activate climate control, and electricity for novice travelers 🤦‍♀️

We booked an ocean-view room and it was worth the little extra $$. Got a corner room, with amazing view to the harbor. Room was comfy, and bed was nice and soft, however, every movement by my partner moved the entire bed. The little restaurant in the hotel was great and we enjoyed both lunch and breakfast there. Location was great and hotel had underground free parking, which was a nice bonus.

Not a hotel just in general, all streets are one-way, so if you miss a turn you have to go around a whole block!

Parking in the garage. Everything is within walking distance. Close to the metro station. Friendly and helpful reception staff. Good restaurant and rich breakfast. Ideal for travelers with a rental car.

Nothing major. Maybe the price of the laundry.

Good location, good .breakfast with eggs, juices, cold cuts, fruit,

Too dark in places like corridor and the lobby. Lighting needs to improve. No ventilation in the bathroom, it fogs up when taking a shower.

Everything was fabulous. It actually exceeded my expectations. Breakfast was awesome, the room was clean, the view was amazing. Overall, it was more than I expected.

Not sure if I was the one that didn't find them, but it seems that they did not have enough sockets near the bed, at least in my room. You had to connect your stuff away from you which can be a little inconvenient.

Great location and helpful staff. Breakfast was great and the dinner we had was also very nice. Very good value for money. It was ideal for our needs

It was a little shaby from the outside but that didn't matter. No real complaints