Communal areas are cosy with nice modern decor. Games and books available in the lounge area. Lovely hot tubs. Grounds well maintained. Lovely to see elk wandering about the site! Tasty drinks options at the bar. Rooms were a great size with sitting areas, large bathroom, big and comfortable beds and a balcony area. Fireplace would be very welcome in the winter. So nice to have a bath and shower option in the bathroom, and really nice toiletries provided. Well located, nice and quiet due to being a little more out of town, but only a pleasant 15min walk into the centre.

A very minor point, but the room was a little dark as there isn't really overhead lighting in the main space, just several lamps.

The cabins are cute and the bed was super comfortable and we loved the squirrels running around (very entertaining to us Aussies) The property is out of downtown, so quieter and there is a bus that stops right outside so it was very easy to get around.

Our fireplace was not working during our stay which was disappointing but we were advised of it via email prior to our arrival - would have been nice to have some form of compensation ( maybe a complementary drink or something ) but definitely did not spoil our stay The chairs were a bit big for the room, I have a couple of bruises on my legs from running into them lol

luxury. The beds with duvets were like sleeping on a cloud. The fireplace was all set to go with one match . Unlimited firewood on porch.. The reflection of the crackling fire on the golden fir ceiling was so 🔥 comforting. The place was fully booked but I didn't hear a peep from anyone around. The internet was strong. We parked by the outside porch on the street. The landscaping was peaceful . I was pleasantly surprised that both front and back porches had views. We could walk to breakfast which was yummy. Our server was helpful. I took a soak in the deep tub: heavenly! We could walk across the street to the bus downtown saving parking hassles. The in room coffee maker was heavenly. We didnt need to use the quiet fridge or tv there was so much else to do in the beautiful weather ! I didn't bring a suit to get into the outdoor hot tub but next time will . The rest of our trip was camping in tent and biking to hostel but since we had never been to Canada we wanted our first night to be safe and luxurious and it was ! The international staff made us feel so welcomed and relaxed!

We loved our room with the fireplace. And the restaurant had really good food. We loved the location as well. Far enough out of town but yet you could still walk into town if you wanted to or catch the shuttle right outside of the hotel. Loved it!

The parking lot was a little tight. Worried we might not find a spot. But we were there for seven days and there was always at least one spot open so it was fine. That’s the only thing I can think of, otherwise it’s a really great property and a wonderful experience.

Great location and Mountain View. The room was cozy and they provided everything to have a nice fire in our room fireplace. The hot tub was enjoyable. They provided coffee and tea in our room.

We were told that they would give us a priority to cleaning our room so we could check in before 4 pm. We came back several times and they would not let us check in before 4 pm. Our room was cleaned every day by 11:30:am, so it was clear they did not want to help us with the check in process. Unfortunately, this was not a good way to start our visit.

Location, Location, Location! Staying on Tunnel Mountain, specifically at Buffalo Mountain Lodge, we had nature surrounding us!! Trails right outside our patio door and a special little area across the road with gorgeous mountain views!! A quiet location away from crowds that one might have right downtown Banff. Loved the rooms, comfortable beds and large bathroom!! There is a nice outside hot tub. The food at the restaurant was wonderful!! We loved the staff, super friendly and helpful!!!

Not having access to a microwave in the room. But some of the larger rooms may have such a convenience.

Breakfast and staff was good. Location was a little far from town but the bus was convenient coming back up the hill

The rooms are very dark. Need better lighting. If you are not going to have AC you need ceiling fans at least in the room ! Room was very hot at night even with windows open. Your little standing fan helped but a ceiling fan would of been better

All staff (desk, concierge, waiting & cleaning) very pleasant. King suite had enough space & equipment for our needs. Nice coffee in rooms. Nice toiletries.

We could only tilt the window blinds but no cord to raise them, so room was a little dark and windows awkward to access - especially with no fan and no AC. There was a bin for recycling but no information as to what could be recycled.

Beautiful quiet location out of town- really great spa and restaurant! The accomodation was lovely- we loved the big layout with seperate bedroom and living area Shower was lovely and hot with good high pressure and bed was very comfy Kitchenette and living area were lovely with a beautiful fire place! Parking was great!

Not super ideal being upstairs (very narrow little staircase too) so a bit tricky carrying heavy suitcases up Would have loved there to be streaming services available on the TVs, in particular the bedroom one Very loud maintenance buggy rhat went past very often from 7am through til past 10pm- very loud engine which woke us up a few times!

Nice Rooms, Nice Restaurant

Our Checkout was not straight forward, as we were going on the Rocky Mountaineer Rail, we tried to check the bill the previous night to save time and to pay it, and we were not having breakfast or an evening meal at hotel, knowing we were going to picked up Rocky Mountaineer Rail shuttle at 7.00am, We didn’t want to be late for our departure, our bill that next morning do not make any sense whatsoever and I asked to have it checked , then time was moving and we had to leave with the bill unsettled, I ensured I would pay them and eventually we were allowed to leave creating stress on us leaving that morning, and worrying it hadn’t been paid or resolved, not my doing, in the end the bill had been corrected and payment has been put in place to clear the account.