We were given a very spacious room with a comfy king bed. Really loved the room. The hotel looked grand and always clean. Great rooftop pool area, too bad we didn't get to use it. Connected to a shopping mall (but not many shops), and an array of outdoor food stalls. WiFi was good. Generous TV channel choice. Water pressure and heating were good. Breakfast was standard local/continental buffet. Nothing special but it wasn't bad.

Due to the layout of the hotel, it was a long walk to and from our room. The hairdryer supplied worked but could be better.

The hotel was incredible, the room was spacious clean and the bed was the most comfortable. The staff were very friendly, warn and welcoming. The infinity pool and bar had beautiful views. The breakfast was amazing and there was so much choice.

That I couldn't stay for longer.

Close to the airport, big room, big bathroom, restaurants, mall just outside the hotel. The staffs are very friendly and very helpful.

Very confusing to go the breakfast place, very hard to find it. Needs more sign and direction how to get there.

Hotel was beautifully presented and in a nice area. Room was spacious and had all of the facilities required. The pool area was great and was a great sized pool with a swim up bar, pool seats etc. with helpful staff. The sunset at the poolside/bar was absolutely gorgeous and one night we went along to the DJ night with drinks and the sunset and was a great vibe. The restaurant also had a gorgeous view. We only ate in the restaurant for breakfast but was well set out and the staff were helpful where they could be. The selection for breakfast had a wide variety, which was great, but was maybe a bit too varied for us at times (noodles / sushi / rice / curry - not necessarily the hotels fault). We did have room service one night and it was gorgeous so wish we had experienced the restaurant now The hotel was attached to the mall from the lobby which we weren't aware of and found this really handy for getting about. We also had a spa experience whilst there which was lovely and one of the best massages I have had, the only thing is that the gym is right above the treatment rooms and we happened to have someone throwing weights around above us at the time but the masseuse never let it bother our treatment. If you want a relaxing massage I would recommend during your stay

Our room wouldn't get cleaned until around 4-5pm so meant we missed getting our room cleaned and fresh towels if we were in the room getting ready for heading out at night. The hotel would leave a card to phone reception if we still wanted our room cleaned but generally wouldn't catch this till we would get inn late at night so didn't work for us Check-In was from 2pm and when we arrived at 2:45pm we were told our room wasn't ready and we had to hang about for another 30mins in the lobby until our room was ready.

Location is very good, next door to Lippo mall, close to discovery mall and beach walk, Beach is within walking distance, Property is clean, staff are super friendly and attentive, our room was the premier room with a balcony, felt very comfortable.

- Lack of lifts to main lobby, our room was located a very long way for the lift only for main lobby. We had to walk a while away to get to and from the room. - Bar Fridge/Mini Fridge in room was not cold at all, did not keep our drinks cold.

Wow wow wow, the room was amazing, 2 very big beds. The pol is one of the most spectacular I have had with breathtaking sunsets views . We stayed one night only and were looking for a hotel close to airport. It would have been worthwhile to stay here for more nights. We absolutely loved it.

Nothing really. To improve: if you indicate at breakfast buffet all the allergens, that would be amazing. I saw this in Raison blue Manila and it was so helpful.

Mixed review for this hotel, we were first checked into a first floor room and then swapped to a second floor room. Second floor room was great, huge comfy bed, peaceful, nice and clean. The location of the property is great really, next to small shops to get snacks, you can walk to the beach and it’s only 10 mins to the airport. The staff were really kind and attentive and didn’t kick up any fuss about us swapping rooms so they are a 10/10.

If we hadn’t first been put in Room 1 this review would have been a 10. Room 1 was right above the live music from the mall and truthfully that room is only suitable for someone that doesn’t plan to be in the room until after 10pm(when music stops). I’d suggest the hotel asks guests of their plans before putting someone in that room because it was SO loud. There was also a lot of mosquitos in it (didnt notice any in room 2), and the bathroom shower gel/shampoo pumps didn’t work.

Room size - big bathroom, super king bed, huge room with sofa, table, chairs, etc. Rooftop pool & restaurant is good size, intimate, well organised.

Building layout has the lift in the corner rather than the middle. Make sure you contact the hotel to understand room type & location in the building esp if you have limited mobility.

The location, connection to the mall, nearby food outlets, near but not too close to the hustle and bustle of Kuta tourist spots, ease of pickup and drop off from and to the lobby, beautiful rooms and great value in hotel restaurants.

The elevators being not central in the hotel meant we had to either make a whole round of the hotel or walk though the outdoor garden sections to get to our room.

The room is spacious. The location fits our needs. Breakfast was good as well. Staff is friendly and helpful. The hotel also has nice garden and outdoor spaces.

We stayed in the room in front of the main street, and it was too noisy until 10 or 11 PM. We cannot sleep well but luckily the staff upgraded us to more quiet room. The hotel has a bit strange layout, so you might need to take long walk to reach the exit or restaurant as the access to lift is only one in each floor.