Excellent location, easy access to major shopping malls. The hotel itself was a historic building, with plenty of beautiful photo spots at both in and out doors. The staff were polite and helpful. Room was very spacious and breakfast provided a great variety of choices.

Some minor suggestions : room facilities were a bit worn out and cleaniess could be improved e.g. door, shower facilities, water kettle.

Extremely close to a big mall and many restaurants, the hotel has two good restaurants itself, very clean room, beautiful garden and old-school decorations, very nice staffs. I left early for airport so the hotel has prepared A LOT OF FOOD for me! Just wonderful!

A Must experience ! Allthough the 5 Star Qualification does not compare to the level of luxury. Rooms very dated. Initialy they gave as a room which was terrible. After complaining we had an upgrade to an renovated “suite” Much better but still not 5 Star rating worth. This hotel has some potential to be one of the nicest and most historical hotels from Indonesia. But the owner must invest!

This is a unique hotel. I like old style properties, but this is the best - beautiful decor and rooms from a bygone era. The staff are fantastic - including the GM who is extremely approachable and pleasant. The food in the restaurant, for Indonesia, is pricey, but also fantastic. The bar is a great palce for a weekend drink - except Sundays it is closed. Its a great location. We stayed before, and we walked down into town, to the Surabaya Heros monument and museum, to Soekarnos House, and back to the hotel - all in a long but unrushed morning. The opposite direction a short walk is the submarine museum and the Dutch admin centre. Nearby is a large mall - so shopping options galore, and loads of eating options from seafood stalls, to decent restaurants. Art deco old world hotel with all mods.Its our go to in Surabaya nowadays.

Our tv would not tune in, but hey, its an old hotel, who watches TV (my wife) in a place like this.

The hotel is situated close to the Plaza and many restaurants, this stay was to attend a wedding in Surabaya the Hotel had very personal welcoming notes and platters in the room on arrival. The history of this hotel is a wonderful experience to explore and the furnishings are amazing. All staff went over and above to accommodate any of our needs it was a fantastic

There was lots of tours happening whilst we stayed with many tourists viewing the property. Sadly to be expected in climate there is a noticeable mould presence in the rooms. When eating in the hotel there is 21% surcharges.

Whoever has any sense for the impact of history on our current world will love this hotel. It is beautiful, well led, and also a living reminder of the complex shadow of the "long 19th Century" (including of its dubious features like colonialism). It was also the location of one of the most famous incidents (the "flag incident") on Indonesia's path to independency, so you will literally have a comfortable room in the middle of historical reminders. Its tranquil and lush gardens surrounded by the majestic hotel wings - and the occasional flying fox gliding through the vast open hotel corridors at night - have immense beauty. I thoroughly enjoyed my stay there, also thanks to the very friendly personnel. Several nights before I had a room in another high-class hotel down the same street on the 20th floor, but the noise from Surabaya's busy streets there was considerable, whereas in the Majapahit it was comfortably quiet at night. I hope that this amazing hotel and historical monument will be kept as well as it is right now for a long future, and I will happily stay there again next time in Surabaya.

Nothing, it was just amazing.

The hotel is situated close to the Plaza and many restaurants, this was a Honeymoon stay and the Hotel had very personal welcoming notes and set the room up beautifully to welcome Honeymooners. The history of this hotel is a wonderful experience to explore and the furnishings are amazing. All staff went over and above to accommodate any of our needs it was a fantastic stay.

Lots of tours happening whilst we stayed with many tourists viewing the property. Sadly to be expected in climate there is a noticeable mould presence in the rooms. When eating in the hotel there is 21% surcharges.

From the first moment we stepped inside we knew that we had landed in a special place, the beautiful hotel Majapahit, Surabaya. What a grandeur when you look around the large hall, excellently furnished, with wood accents, beautiful sofas and armchairs and special paintings that take you back in time. A smooth check-in with indeed only a small suitcase, and no one behind the counter wondered where the rest of our luggage was. Unfortunately, it was left behind in Singapore and arrived two days later. The room was as expected, spacious, clean, with a balcony overlooking the beautiful North Garden, where we were also able to experience some parties up close. Breakfast is a mix of Asian and European at hotel Majapahit and is served buffet style in the Indigo Restaurant, it is beautiful. The operation and service are special, sometimes a bit subdued, but always correct. Some dishes could have been a little warmer, if a lid is left open it cools down quickly, but it didn't bother us, we took the time for our breakfast, talking to each other and looking out the window at the busy traffic. Except on Sundays when the vibrant Tunjungan road is closed from 6am to 9am to all traffic and pedestrians, cyclists and children have free rein, we were there twice early in the morning and thoroughly enjoyed it. Mr. Kahar Salamun, the general manager, was present every morning and checked with various guests what their feelings and ideas were, an excellent way to keep in touch with what was going on, including with the staff. He surprised us on our 6th anniversary of our marriage with a small present. On the menu we missed a good portion of sate ayam, but we got that elsewhere.

We have already mentioned a few things that could be better, but it was not a problem for us.

Heritage and location near to the old town with history. Also inside the hotel you can find many historical facts / pictures. Walking around gives you a feeling of the old Dutch colonial days in Surabaya. The rooms are classic and give that special heritage feeling. Nearby many nice places to eat / have a coffee. Staff is very friendly and accommodating. We had afternoon tea which was delicious. The tea could have been better, a bit plain (not made with fresh tea leaves, which you would have expected from a quality hotel like this and nearby tea plantations).

Pool, Spa and Gym area are a bit outdated. Need some refreshment and modernization. Around the chairs at the pool it looks messy: there are glasses and plates and used towels. No more guests around, staff could be more attentive on cleaning this up. Instead, they are chatting inside.

The most wonderful hotel we have ever stayed at. The hotel breathes history. You can join a tour of the hotel followed by a high tea. I definitely recommend this! We had the tour with Anna, who also checked us in. She is very welcoming and knowledgeable and we learned a lot about the history of the hotel. The hotel itself is beautiful and the pool is a nice plus. The room was very large with a beautiful bathroom including a bathtub. We enjoyed our stay a lot!

Absolutely nothing