We loved the friendly and happy design of the hotel and rooms; it was extravagant and gave a good feeling. Employees especially concierge have been very helpful and friendly. we loved the walking distance to central park in the morning and the live jazz evening in the hotel bar for evening. i was surprised about the silence in the rooms, especially since we have been so centrally located. We loved our terrace to sit in the mornings or evenings. we will be back again!

it was sometimes challenging to get someone on the phone (room service) at busy hours. but whenever i went to the reception, people were more than helpful - outstanding helpful.

It is a member of the Firmdale Hotels group, and its atmosphere, facilities, and services are almost the same as those of the Haymarket Hotel, which is also a member of the Firmdale Hotels group. The staff is friendly and helpful, and when I asked for something, they were quick to respond. I had to leave my key with them every time I went out, but I guess many people remember the room numbers of guests and their room numbers, so when I came back from outing and went to the reception, I found my key right away.

The heating mechanism of the towel rack (towel rail) was stopped, although this may be unavoidable since it was summer. It was a bit disappointing, as a warm towel rack is a pleasant thing. Also, there was no tea or coffee in the room, so I asked for a tea set (tea tray). It was nice that they brought it to me right away, but I was disappointed that it did not come with a milk pot or that the set was not updated daily. I am sure they would have done it if we had told them, but since our stay was short this time, we did not dare to request it either. In addition, we had mistakenly thought that all rooms in the Firmdale Hotel Group were equipped with a bathtub, so we were a little disappointed that there was no bathtub in this room, even though it was our own mistake.

Beautifully decorated and very comfortable. The amenities and the spacious rooms are all top quality. The common areas are the best I’ve ever seen. The fitness room is well maintained with the best quality equipment.

The bar was beautiful but the cocktails were small pours compared to the high pricing. Our room wasn’t ready so we were told we would be called when the room was ready. We walked around for almost two hours before deciding to go back and wait in the lobby until the room was ready. As we passed by the front desk: “ oh by the way your room is ready “.

Staying at The Whitby was amazing! The service was outstanding. The front desk personnel, doormen, housekeepers, bar and cafe staff made for a comfortable and homelike experience. The room was clean, quiet and well organized. Every detail was simply perfect. The decor itself is a feast for the eyes. A top notch hotel. We know where we'll be staying next time we visit NYC.

Dining is a bit expensive.

The rooms are really pretty, which is a huge bonus for me. The shower was awesome. We had a breakfast in the restaurant twice and it was really good. Also, the location is fantastic!

The bathrooms is a tad small, but it wasn't terrible. We were really disappointed that there wasn't a coffee maker in the bedroom. That was our only gripe.

friendly reception and waiting staff. Great location.

We moved rooms as the first room we had looked out into a derelict building and was a very depressing view. The front desk manager was very helpful and moved us the next day. The lobby is rather bare and loud as the bar is so close to the front door but we got used to it. But we are in our 70’s so probably do not represent the average guest.

Its not cheap but you really get what you pay for. Its almost perfect in every way. Couldnt fault it.

The art decor, the location and the friendly staff who was there to help with everything and even very good recommendations.

The big rooms, lovely bathroom, comfy bed and the very beautiful bar area.

staff were first class. Friendly, competent, next level.

quite expensive, but outstanding. attention to detail was incredible.

One of the best mixes of design, perfect cleanliness, comfort, staff, room to move that I have encountered at a 5-star. Just superb. restaurant and bar were very pleasant and not overcrowded or noisy.

I think the food could be a bit better. Fairly routine execution of dishes.