Clean hotel in a great location. Staff were pleasant and efficient. Bed was comfortable. 5 head power shower in the bathroom was a nice addition.

Room 1004 needs a makeover and as others have said, the carpets needs replacing. TV was out of order and the electrical outlet in the bathroom had tripped out it seems as it was working previously. AC is noisy, so could not keep this on at night which meant that room was warm at night. Room needs a mirror by the table.

Lovely large room, great location and staff friendly.

We were getting married which was known to the hotel and it was disappointing that no extra effort was made to make it special. Also the furniture in the room is tired and needs updating. You also need a big mirror above the dressing table to get ready when there are two of you. One in the bathroom is not enough. One in closet is not suitable.

Central location, staff helping (wouldn't do harm if they smiled also...), bed comfortable. The room is spacious, and it consists of a bedroom and a living room, although the living room is more of an antré with a sofa and a TV set.

A/C loud, no programs on TV, carpets are outdated (need replacement).

This place is very well positioned for a good value stay in Manhattan, not far from Central Park, Carnegie Hall etc. Got something of a room upgrade as I was with a child.

Can't blame them, but the elevators died over the weekend of stay, so we had to get up down from the 10th, even with our luggage. No apologies, or offers of help, no compensation (not even a candy bar!). Also not convinced how clean the carpets were - at best, very well used! As others say, the place could do with some some TLC.

It wasn't a great location. Cute and convenient. He needs to be updated but overall baby nice and comfortable. Girl at front desk was very nice. Helpful! Will definitely stay there again. Would definitely recommend this to other people walking distance to many bars and convenience stores to get anything that you might have forgotten. Had a great time

Water pressure was a little hard. Some people might not like I enjoyed it. Kind of massage me at the same time.. nothing really wrong with the place except it needs updating on curtains and maybe a little paint in some areas and the bathroom mirror was a little damaged but overall enjoyed my stay very much and will definitely be going back. And besides that, great price. Small room but again for the price will go back.

The staff is great. Remembered them from previous stay.

There was no bathtub (which needed) and the room was half the size of the room I had before which I wasn’t anticipating the change no little kitchen area, and I was in the front, which was very noisy

Very quiet and comfortable location. Good value for money. Has all the basics. Housekeeping staff were very friendly.

Reception staff can be a bit more helpful. We did not know until our 4th day staying there that you can get ice. We only checked in and were given our room cards. There was no appropriate explanation on how WiFi works etc.

Staff are solid with the exception of Tatyana at the front desk who was EXCELLENT! Always cheerful and helpful. I had a problem with a cancelled booking (by Booking.com) without my knowledge. Others I asked for help from were polite but Tatyana went the extra mile with support on storing bags, thoughtful ideas of how to rebook at the lowest price even when the hotel appeared to be booked out. She was always smiling and super helpful. A star employee. Please promote that woman! The gentlemen offering bellman services were also helpful.

I was in two different rooms and they were both quite dark. Would be good if there was a business centre or a quiet comfortable place to work.

Very conveniently located and reasonably priced hotel. No breakfast available but plenty of options in vicinity

Great location, no hidden fees, security deposit returned to credit card within 3 working days. Very pleasant staff, responsive to emails and generally friendly upon entry/exit of the hotel.

Rooms a little tired, carpet visibly worn, plug socket hanging off the wall (appeared to be a screw missing, so may be an individual room) could do with just a general freshen up in the rooms but very clean so no bad word to say about cleanliness. It didn't bother us that much as we weren't in the room all the time. But it was a very budget friendly hotel. Shop in the lobby was pretty expensive, $6 for a coke (but this may not actually be linked to the hotel, not too sure)