The breakfast and the staff are the best part of this hotel. We were staying in the annex, but we were well-informed that it is outdated compared to the main building rooms, so no surprises there. The rooms were clean and well-maintained by room service. We were able to comfortably visit many different places in Toscana from here, and we always got a parking spot relatively close to the hotel or its annex. The pool was a lifesaver in the heatwave!

The old hardware such as the old A/C making weird noises and worn-down surfaces of the annex building (we were informed beforehand, though!) I would recommend upgrading to the main building if these types of things bother your experience.

Excellent hotel in a very convenient location (10 min max by foot from all attractions), easily accessible by car (near highway) and 7 minutes by foot from train station which made it a perfect solution for us since we visited many places in Tuscany either by car or train. The room was very well equipped and comfy, breakfast was excellent and the staff was very friendly. They helped us with many things (eg. advices regarding trains) and solved all our issues. The hotel also offers a dinner in their restaurant and there's a pool at the roof but we haven't tried it. They offer either private car parking for 8€ per night or a voucher to park anywhere in the city on public parking for 5€ per night. We chose the private one and it is in a closed yard (doors are being opened via pin) 50 meters from the hotel, with lots od trees so it's not in the sun. Also a space right in front of the entrance, where you can temporary leave your car to do check-in/check-out and carry your bags, is very convenient. If we decide to return to Montecatini (which is BTW the best place to stay if visiting Tuscany), we will be definitely staying at Boston again.

First of all, I highly recommend staying in the main building of the newly renovated hotel. Unfortunately, the old building is quite uncomfortable. I made the mistake of staying one night in the old building, where the air conditioning didn’t work. During my October stay, I found the room very cold. Even though they brought a blanket, it wasn’t enough to keep me warm. The next day, I arranged to stay in the main building. The rooms here are very well-designed, and the air conditioning worked, providing a comfortable warmth. The breakfast is excellent, with a wide variety of options and more than enough of everything. We had a minor misunderstanding regarding the payment, but we resolved it later via email. I appreciate the hotel’s understanding and assistance in this matter. Additionally, the hotel is conveniently located close to the train station, about 500 meters away, so the distance is not too far at all. In my opinion, instead of staying in Florence, you could stay in Montecatini, which is definitely more affordable, and easily reach everywhere by train.

I must say that I really did not like the old building. It should definitely be renovated and updated as soon as possible.

Loved the room, loved the pool and loved the location. It was the best value hotel on our trip. It was walking distance from both train stations and the funicular, and also an easy walk into town. The room was nicely decorated, modern and clean, breakfast was lovely with a huge selection. The pool was in a great location, not huge, but big enough to cool down and swim around and lovely to sit in the pool overlooking the town.

Nothing

Most of the hotel staff are super helpful and when I tried to speak Italian helped me out which was very kind of them. The rooms are lovely and modern super clean and the beds were very comfortable. Breakfast was a nice continental selection and was continually stocked up by the restaurant staff. The pool is just over the road and really clean overlooking the town. The location of the hotel is ideal 5 mins from the train station, centre of town and the spa and only a 10min walk to the funicular. We had a great time here woukd definitely go back.

One tiny thing to be mindful of is the hotel doesn't have any guest ironing facilities my husband asked an older lady on reception if they had a board and iron he could use and she looked at him like he was crazy and said no we don't have that so basically avoid taking anything in your case which might need an iron when you get there.

Check-in was excellent, Alex was very helpful, friendly and professional. Having travelled on motorbikes in the hot sunshine we welcomed the roof-top pool and were soon in for a cool-down and relaxation. The breakfast is excellent, lots of choice and good quality food. We picked this hotel as it was only a 40 minute ride to Florence. There are lots of bars and trattorie in Montecatini to enjoy walking around the town. We enjoyed two nights of good relaxation at the hotel before resuming our travels. If we come this way again we will certainly stay and recommend this hotel to others.

The dining room staff aren't the cheeriest.

The hotel was well situated. The staff were friendly. (Alessandro was especially helpful and reassuring when I returned to the hotel after having been pickpocketed in Florence) The room was clean and modern. And shower was lovely! The breakfast had a great selection of meats, pastries, rolls, fruit, and cereals. Plenty of choices!! A happy (4!) hour at the bar was nice. (25% off!) And liked we could sit outside on a terrace. It was also quiet in my room so easy to sleep. I was on the 3rd floor so window/ light was more via a roof window. Would have liked a bigger balcony perhaps. But that said, it wasn't essential. And with the humidity it was probably good to have the window closed! Air conditioning was good and effective. Liked there was a small fridge in the room...and also a small personal safe. All very useful. Room was also a good size so not shuffling around the bed! Very happy with hotel overall.

With respect to the pool... it could have done with maybe a few more sunbed as they were like gold dust!! Very hard to find even one free. Although admittedly, the pool area was not large and it could prove difficult to have added many more ...

Very happy with this hotel. Very helpful reception staff. Clean room, good bed and bedding. Monecatini terms turned out to be very beautiful!

The insulation is not great - could hear the TV and conversations from neighbors but I am over sensitive for noise. Didn’t like the atmosphere in the restaurant at dinner.

The accommodation was amazing. Although we had the cheapest room (basic dependace), it was very nice, with a large terrace, clean and absolutely sufficient for the stay. The breakfast was very rich and tasty. The pool on the rooftop had an incredible view and a comfortable temperature.

The only small downside was parking on the street, where you had to be lucky to find a free paid parking space.

Everything you needed inc. nice roof top pool! Great breakfast, lovely location.

We had room above reception & dinning. Woke at 6:00am every morning even with ear plugs! Don’t get room 128 (although the room itself is nice).