I loved knowing my car was safely parked by valet. I also appreciated the convenience of being so close to the convention center for Comicon. The facility was beautiful and the room was very comfortable. The view from the 16th floor was incredible. We checked out of the hotel Sunday morning but planned to attend the final day of Comicon. The staff permitted us to leave our belongings behind the desk until we were ready to leave that evening.

I expected there would be a microwave in my room but there was one in the lobby for guest use. Surprisingly, there were no plates or utensils available. The front desk suggested I ask someone at the restaurant for those. It felt very strange walking into the restaurant asking for those items and even more awkward walking back in to return dirty items.

Very clean, comfortable. Staff was absolutely amazing and professional.

Valet is hectic and mass chaos. We waited approx 45 min on the road to get up to the valet area to drop the car off, and there were vehicles packed under the awning like sardines, you could barely move around with your luggage, and then waited approx 30 min to get it brought to us when it was time to leave. The valet staff was extremely nice, calm under pressure, and professional but could definitely use more staff to move things smoother and faster.

The breakfast was very good. The staff in the restaurant were so friendly and attentive. We ate dinner there one night too, and staff made sure our glasses never got empty and that we had everything we needed.

Excellent accommodations but the room did not have a microwave. Not sure why since there was a refrigerator and coffee maker. Made it impossible to get any kind of pastry to warm up in the room.

The Front Desk personal were the best I've ever experienced. Helpful, friendly , patient and professional. Wish I could remember their names. They did their job with a genuine warmth. The beds were very comfortable. Coffee was good. I would stay again. Be aware of valet parking. They were also friendly and professional.

The hamburger. Sounded good but was a little disappointing.

Convenient location , very clean. Excellent breakfast brunch

The valet was sloppy. He did not hold the elevator door open and allowed it to slam my upper arm as I was trying to enter. He never said a word. Handed our luggage to us to hang and stash. I expected better service. Perhaps new employees should have trained ing in appropriate valet service. Next time…..

Really big and spacious, beautiful scenery and elegant. Valet were amazing even with them being busy.

Bathroom tub was clogged, did not fix and only thing I got was a sorry.

Location was good. Plenty of tables and staff very attentive. Service was quick and portion good.

Logging onto WiFi was not easy. Laptop access didn't work very well

The shower tubs had mildew , there was no complimentary breakfast and the night desk assistant at check in was terribly unpleasant.

Everything was great

Wish it had complimentary breakfast

Loved the area and everything that is was around there. Shopping and restaurants and walking area!

The coffee maker in the room had to be replaced twice before it worked.