From the moment we arrived at the hotel, we were welcomed with friendly smiles and exceptional assistance from the entire staff. Kathy, Paola and Jorge were extremely helpful with our numerous requests. They made you feel like family. One morning Kathy had a special treat delivered to my room ~ it was the most amazing Cinammon Bun from Sandy Buns. Talk about feeling welcomed and a valued guest. The property was exceptionally clean and the rooms, from the beds, tv's and air conditioning, was the absolute best. The restrooms were well equipped with the best smelling soap, lotion and shampoo and conditioner. Housekeeping was very consistent. The gentleman that helped with the beach chairs and umbrellas was always around to assist with anything and always did it with a smile. You couldn't ask to be in a better location. Other reviews mentioned the noise from Sundowner's and the street traffic. This wasn't an issue for us at all. Yes, you can hear the laughter and music from Sundowner's and we enjoyed that. It was like being the middle of things but not! By 9:30 or 10 pm, we rarely heard a peep. Definitely look forward to returning as soon as possible.

There isn't anything that I didn't like about the property. However, there are a couple of minor suggestions. 1. Consider installing ceiling fans on the patios. Sometimes the afternoon sun got hot and made it uncomfortable to enjoy the beautiful views in the late afternoons. 2. Have Housekeeping restock the coffee packages.

This place and the staff and the restaurant are amazing!! Clean and comfortable. Right on the beach, great location, the restaurant food was delicious and reasonable, the staff was so friendly and helpful. Especially Kathy, Nelson, Henry and the driver Alex and his brother and cousins who help drive you wherever you want to go. The chefs in the restaurant Jani and Katie make and present beautiful fresh healthy food. Tessa, Patrick, Noel and Jorge were friendly and fun. Patrick can make some mean drinks!! We can't wait to come back!!! Miss you guys!!

The hotel is gorgeous, clean, comfortable, and feels like paradise, nestled in the most pristine little cove/bay with a beautiful beach. There is so much to do around the hotel in the West End, you won't even have to go to other parts of the island, everything you need, great food and shops and boat excursions, is within walking distance or a water taxi away. Again, this hotel, their staff and location, makes you really feel like you are in paradise, which you are!

Only one thing I could think of, and that is somebody from the staff should be designated to have to pick up bottles, trash and debris that accumulates in the shallow waters just in the back of the hotel where the guests lay out and swim. It wasn't excessive by any means, and could easily be done every morning in no more than 15 minutes time. I had to be careful when stepping because of bottles and cans in the sand.

We loved the location of this hotel, it was in convenient walking distance to a number of restaurants and bars. The views from the beach-facing rooms are stunning. Everyone we interacted with at the hotel was professional and helpful.

It wasn't too much of an issue for us, but I would've preferred more cushioned seating options. Just didn't feel like there were that many spaces to lounge and spread out (though some rooms did have couch seating outdoors which would've been nice!).

Loved the privacy and view from the deck in room 6. Spent lots of time there playing games with friends and viewing the incredible bay and activities going on. Perfect location to enjoy West End and all it has to offer. Competent dive shop right next door. Quiet, clean, comfortable rooms with responsive staff. Daily room cleaning. 2 lobsters, urchins, butterfly fish living under the pier between the posts at the left rear corner. Great snorkeling steps away along the coast by Ginger's. Easy pick ups for most excursions right in front of or behind the hotel. A short walk in the morning to Bad Ass Java for great coffee that will satisfy your craving. Water taxi to West Bay for $5 per person. So convenient. Love this place!

The location was great, the room was big. The beach was absolutely beautiful. The staff were wonderful. The restaurant was absolutely delicious to eat at. The housekeeping was done everyday and done well.

We had the top floor rooms and the only thing I didn't like is that there is no privacy on the balcony from the other rooms balconies. I don't like how it's all very easy to access by other guests on the top floor rooms.

I liked how close our rooms were to the ocean. Literally just feet away from our bed. I loved the location as well. It’s a private property right in the center of town. I enjoyed our welcome cocktails and every single staff member were absolutely fabulous. Dinner & cocktails were yummy as well.

The rooms were rather small. Very beautiful, neat, clean and full of details. But a bit small.

I loved the design of the hotel. The intricate details of making the hotel look and feel like an open space coexisting with the natural elements of the island. The staff were welcoming and genuine. I would recommend staying here for a relaxing and enjoyable time.

The hotel staff was extremely friendly and responsive. It felt as if there was nothing they would not try to accommodate for their guests. The hotel's decor is absolutely lovely with a beautiful open air lobby. Every room has a sea view. The food in the restaurant was usually good, especially breakfast. They use high quality bath products and linens which further contributed to an enjoyable stay. The hotel is in close proximity to restaurants and bars if you want to venture off property.

This is not a specific issue with this hotel but hotels in general, bigger robes to accommodate taller/larger sized guests would be nice to have. Additionally, making beach umbrellas available to guests would be great.

awesome place, super friendly staff. great food. walking distance to a million different shops and bars. room was clean. tv had streaming services. perfect

would have preferred a different room than one on the bottom floor for more privacy. you can see into the bottom floor rooms from the water if the lighting is right. but it was super convenient going to and from the room to the beach so it’s not a huge complaint.