The meals were excellent and we enjoyed our private little dining room. Our room was very pretty, large, and comfortable. The staff were very attentive and kind. We appreciated the free shuttle from the train station. The upstairs spa was nice and the water a good temperature. The open air spa in our room was very pretty and they provided nice amenities.

Both heating units in our room were noisy enough to disturb our sleep - they made a high pitched sound on and off. The downstairs spa was dated and plain. The open air spa in our room was only suitable for one person and the shower area was also outdoors, which was daunting to use when the temperature was below freezing. This is a really nice place but it felt ordinary in some ways for the price we paid.

Loved everything about it and wished I could have stayed longer. Enjoyed the convenient shuttle bus pickup to/from the train station, the rooms and onsen, the fast and smooth check in process, the incredible and delicious kaiseiki dinner and breakfast. Every single staff member was so kind, patient, polite, and attentive. Communication before and during our stay was fast and easy. It was also a quick walk to the main area in town for a little souvenir shopping.

This hotel is co-owned with Fugaku Hotel. It is just next-door, hence you check in at Fugaku. You then connect at Level 2 Bridge to your room at Gero Onsen Yukyunohana. The open air bath is nice but only good for 1 person. Water is from a tap and supposedly to be spring water. Staff are service oriented, friendly and helpful. The Nepalese male staff at the front desk, Mr Khatri was extremely polite, showed us to our dining room and then to our bedroom and explained all the facilities in the hotel. He speaks good English and is really a great help. The room is very spacious with comfortable western beds. Dinner and lunch were Kaiseki style. The female Nepalese staff was polite. Explained all the different dishes to us and speaks relatively good English. They provide free pick up and drop off shuttle bus service to Gero station (stipulated time).

The connection of the 2 hotels can be a little confusing.

Good room and accommodation, walking distances from shopping area. Dinner and breakfast are excellent and delicious.

The name shows in front of the hotel is not the same name as in booking.com (Yukyunohana). The Japanese name is rather hard to recognized. We have to ask the people passing by before we realized that we actually were in front of the hotel.

Breakfast and Dinner that in included in the room package is excellent。 There was plently of food every meal. It was definitely a eye opener for traditional Japanese food. We travelled with 3 young kids and they provided diaper bins, kids shower gel, toothpaste, kids yukata. I am surprised by how kids friendly the resort are.

nothing

I like the Japanese culture submersion. I love the dinner and breakfast.

I would have loved to have the outdoor onsen like we have paid for but only got an indoor one. Also the onsen tub was way too small.

Having the onsen in our room was great as it was raining during our stay. The shuttle service was also great.

The blinds to shield the onsen were in a bad shape and could not provide complete privacy. This easily fixed item would have made the whole experience much better.

Staff couldn't have done more for you, starting before the actual stay in messaging. Requested a nil red meat diet which was accommodated with nil issues thank you. Room was beautiful, choice of yukatas and again excellent customer service, got the obi tied properly. Room was full of extra things for you. Towels, a onsen Carey bag, slippers, a tea set etc.

That I wasn't there for longer.

Staff are helpful and nice Free shuttle is available Near the attraction scenes The private onsen is nice

Not enough mirrors in the room The light in the bathroom is too dim

The staffs are very attentive, they provided all the amenities needed for my 4 years old.

When walking to the connected building and onsen area, the hallway was dark.