Traditional ryokan that is very welcoming. Highly recommended to book your stay with meals. We love the dinner and breakfast served to us in the restaurant. They have indoor and outdoor onsen which is well maintained. There are also free coffee and cold water for you to drink at the lobby area. There is also a small souvenir stall for you to shop. Upon check out, we managed to get the Gero Onsen Gassho Village tickets from the reception at a discounted price.

Spacious rooms. Luxurious traditional Japanese breakfast/dinner with various side dishes. Ultra clean onsen, both indoor and outdoor. Extremely courteous and polite staff. Nice location, few minute walk from Gero station with many shops nearby.

Outdoor onsen is a bit small and the view isn’t that great. Same with the hotel rooms; all you see are some rundown buildings. Despite being fancy, food gets repetitive and boring if you stay for 2 or more days: it consists of a hotpot, miso soup, sushi and grilled fish, and various side dishes.

The location is stunning, understated, and perfect for your first time at an onsen. The staff was beyond courteous and kind. The breakfast was beyond incredible!

Nothing. Everything was spectacular.

Less than 2 mins stroll to the back of the train station. Surrounding has a few eateries and souvenir shops. More eateries once one crosses the river which is also less than 2 mins away from the property. Mini mart are also located across the river. Extremely convenient location especially one is catching a morning train. Despite close proximity to the train station, the property is very quiet. Checking in and out were a breeze. Staff are polite, friendly and efficient. Most staff can communicate in English. One can store luggage with the property prior to checking in and after checking out. My traditional japanese room is spacious, comfortable and clean. Futon bed was already spread out when I checked in. The room comes with the usual amenities. Breakfast and dinner were served NOT in the room but in the restaurant in an individual enclosure. Food is well presented and very delicious with a good variety. The experience was great. Though it would be better if meals were served in the room. The onsen is superb. Especially the outdoor pool in winter. Not very big though. But one should be able to have it all to oneself if one chooses to use the onsen during off peak hours.

The location is amazing, minutes from the station. We were able to drop off our luggages before check-in and went exploring the town. Our luggages were in our room when we checked in. The room was clean and had the authentic feel. Food was amazing with great attention and service from staff. The onsen was very relaxing and we must’ve picked our times well because we had the place to ourselves. We had no trouble communicating in English.

The futons were already laid out when we checked in (before dinner) so the room was a bit awkward to walk around.

The location of the hotel is perfect in this little town. The Onsen area are very clean and perfect to relax after the day. But the best part here were the food! We wrote the hotel just one day before we arrive if it's possible to create vegetarian meals for us. And they did a perfect job! We got the best meals we had in whole Japan and this also super spontaneously. Thanks to the whole team!

Everything was perfect here

Great location in Gero, nice traditional room and relaxing onsen baths. The staff were friendly and the food (breakfast and dinner) on both days was excellent; they even did their best to accommodate my vegan sister's diet, she was really pleased.

The room was large (since there were 4 of us), but didn't feel big because staff had already laid out all our futons when we checked in, and they stayed out for the whole stay, with the low table and chairs pushed to one side of the room. As we were staying for 2 nights, it would have been nice to have the futons put away during the full day we were there. Also the wifi in the room was patchy and slow.

Located within a 2-minute walk from Gero train station, a 5-minuit walk to main town and the beautiful and clean river, location is unbeatable. Although the outdoor onsen is not big, it is sufficient for guests as there are not many rooms so not many guests use the onsen at the same time. Food is great as expected. Service is warm and friendly.

Nothing

The Onsen Ryokan is close to train station, within walking distance even with 28" luggage. The rooms are spacious for 3 adults. The half board meals are satisfying and delicious. Amenities are easily accessible near Ryokan. Gero Onsen Town is nice and easy to explore around. Near park with rows of Sakura Trees and foot bath pond beside the river.

Plain yukata only.

The food - Breakfast and dinner was included and was excellent, served by ladies informing us about the dishes. The hot springs common bathing facility - first time trying.

Sleeping on the floor is not really my cup of tea, but you don't know until you have tried it. Conveniently situated opposite the station, but a bit far away from the tourist attractions - we were walking. This is not about the hotel - but finding a Japanese restaurant for lunch on a Sunday in Gero is not easy.