Having an underground gated parking is a plus. It’s a bit tight like most European parking spot but enough to fit a station wagon and standard SUV. Tram station is just outside the hotel for easy access around town. Supermarket, McDonalds/KFC nearby. After two min walk, you are facing Fine Art Museum and the old town neighborhood full of restaurants, cafés and boutiques etc. Location is very good - just outside the vibrant area but a stone throw away. The hotel exterior is not pretty but inside it’s clean, open, green, cozy and modern. Our corner deluxe room is spacious and quiet. Comfortable and clean. Roomy shower and yes a walk in closet. There is live music/singing during Sunday brunch (2/11/24). Bar is a good stop after a long walk around town but before sleep :) Staffs are enthusiastic and friendly ( lobby, bar, restaurant, front desk). Good credit to the hotel management as it’s a positive result of teamwork effort.

Just FYI. Parking exit is tricky. It’s ok during low season. It may become challenging in high season. There are two sinks on the bathroom. The one on the left is leaking water and it stains the counter underneath it. When you see water damage marks, it’s not a one-day issue. Not a big deal but it’s a leak. Kitchenette lacks of water for guests. Soft drinks are for kids :) In room has no slippers. Lacking Nespresso and tea ( it has a French press mug).

This is a very comfortable hotel and ticks all the right boxes from efficiency, friendliness and helpfulness of staff to well-appointed rooms and excellent beds. We had dinner in the hotel, the menu was very good, the food excellent as was the prompt service. Breakfast was also excellent. Throughout it all I cannot praise the staff highly enough. They were so enthusiastic and seemingly happy to be doing their work. The decor throughout the hotel was truly interesting - sometimes whimsical, sometimes quirky and at moments spectacular with lots of renewable materials used and very much a vibe of sustainability and awareness of green issues at all levels. Car parking in the basement was excellent and easily accessible, The hotel is just on the edge of the city centre with the cathedral only 7 minutes walk away.

I really cannot dredge up one false note in the overall experience. Perhaps the only downside is accessing the hotel by car and this has nothing to do with the hotel but everything to do with Bordeaux's one-way system and our SatNav not being up to date.

The room was a very good size. Air con was available to set as you pleased unlike many of the hotels we have stayed in whilst visiting France. Large bathroom. Also sink in the separate toilet which is rare in France and so much more hygienic. A lot closer to the centre than we thought. Very easy walk. Also trams if needed. Parking very easy. Great welcome on reception.

I found the branding strange. There was a giant 10 foot stuffed dog in reception and basket shaped reception desk. Paw prints designed all over the floor. I think they are aiming at pet lovers ( there was a dog running around the reception and restaurant) and it did smell doggy. I like dogs but don’t want to share my room/ restaurant with them and for this reason I wouldn’t book again. Restaurant was mediocre and a bit soulless, but we were trapped because of a thunderstorm so we’re grateful to be fed.

The staff is super friendly, both at the reception/front desk as were the bar gentlemen. On our first night we came in later than expected, and were super hungry from a long day of traveling. The lady at the reception called a local French restaurant and reserved a table for us to go have dinner. We felt very welcomed. The restaurant was only 5 min away. They also helped us book a wine tour and guided trip to Saint Emilion the following day, so super helpful. The Hotel facility is top notch: very clean, tidy, excellent toiletries, towels with really good smells. Our room was more spacious than I had envisioned from the pictures. The bed very comfortable, bathroom also very spacious. One should not be put off by the sight of the building from outside, as the facility inside is very modern. The restaurant served breakfast in a beautiful room inside and an esplanade out the backyard. It also has an elegant bar which serves drinks and light snacks which we were happy to enjoy. There is also a rooftop to enjoy with access request from the reception. The hotel is easily center accessible, on a light 10 min walk to it. The area felt also safe, as me and my friend made all the commute to the center on foot and some nights we walked back very late at night. It is definitely worth a short, mid or long stay in lovely Bordeaux.

If we were to say anything negative, was that the access to the rooftop is limited to a certain hour (10pm I believe), and no bar up there. So one night we were looking forward to grabbing drinks at the rooftop but the access was already closed. But that may just have been a misunderstanding on our side on what time the rooftop is open. Other than that, not negative points to address.

We were traveling by car so wanted a hotel with on-site parking. Location was an easy walk to the historic city center. Staff was lovely and breakfast was well presented.

We stayed two nights and had an issue with our lavatory sink. We asked three times for it to be fixed and it was never resolved. If we’d had a longer stay we would have asked to move rooms; front desk staff were helpful and attentive but maintenance didn’t follow through in this case.

Great center city location in Bordeaux. Wasn't sure about a place named FirstName, but it totally exceeded my expectations. It had all the amenities of Hyatt and a hip/young vibe that came through in thoughtful decor and room design. The communal refrigerator that stocked great free lemonade was appreciated. The staff was very helpful with restaurant and early morning taxi on day of checkout. We were tired the last night and decided to eat in the hotel restaurant. Great food and live bank made the final evening in Bordeaux enjoyable

Can't think of anything, It was great

Although from the outside, the building is really '60s concrete looking' this hotel was really spacious and modern inside with a great bar and dining area and a nice terrace. The room we had could maybe have done with a bit of an update in certain areas but it was big and comfortable. They had kitchens on each floor with drinks, sweets, biscuits and fruit which was really nice. Good location - just a 10 minute walk to the river

All was good really - maybe the bathroom could have been a bit tidier as far as the tiling goes but it was fine

The breakfast was amazing! Make sure to include it in your booking. Everyone we met (staff) was friendly, accommodating and so helpful! They really went out of their way to make us comfortable during our stay.

We didn’t love the location. But I’d still recommend the hotel. We had trouble finding it with our car since it’s not well marked on the outside with signage. Didn’t love the two single beds right next to each other. Wish there was a bit more separation between the two.

Great location - just outside the pedestrian area -, spacious and bright corner room.

The corner room we stayed lacked a mirror near the walk in closed - we had to walk almost 20 steps to get to the mirror in front of the door. Didn't like the communal kitchen on each floor - would rather have a private minibar in the room. Shower had quite a lot of dust/ lint on top of the shower head, which I felt upon adjusting it. Elevator to the garage was broken at the time of our departure, so we had to take the suitcases on the stairs.

This was my second time staying at FirstName Bordeaux, this time in one of their suites with balcony. Such a great room! We were really comfortable and I enjoyed relaxing on my private balcony with a book! The food at their downstairs restaurant is also really good. Everyone is friendly and location is great. You can take the team from the airport directly to the hotel and walk right into the city center.

We had a hot-tub on the balcony and it could have used some cleaning. So I didn’t fully use it, only put my feet in.