Everything! We upgraded to a deluxe room that had an amazing image of Klimt's The Kiss on the ceiling .. a fabulous big glass fronted balcony overlooking the pool/gardens & in the far distance the city lights twinkled at night. The bed was very comfortable, the ensuite facilities were excellent and the standard of housekeeping was impressive.

A very small problem was searching out a member of the dining staff to place an order for a cooked breakfast in the mornings. The Staff in general were very pleasant and helpful, and eager to please .. but it would be good if we were asked if we wanted any hot food in the mornings, rather than have to look for someone to ask for it.

Really a wonderful hotel highly recommend. Ended up extending our stay by one night. Absolutely gorgeous spa. Really nature fused and luxurious with a gorgeous heated pool and sauna room facing the mountains. Restaurant was excellent - great service and taste. The bathroom and balcony to our room was lovely modern and peaceful. There is a sort of spa scent in the corridor. The only small note is about the rooms. The bed was great and everything was clean and warm but there were a few marks on the walls which meant upkeep could be slightly better. Just small little fixes! But truly this should be a 5 star hotel. Lovely attentive staff. Also the breakfast is great and better than some prestigious five star hotels we have stayed at.

The property was very clean and the staff were simply amazing. They upgraded our room, which was modern and functional. The spa was simply exceptional - rarely have I been to such a nice spa (even in 5 star hotels). The fact that the stay gives you complimentary access to it makes the Hotel such a gem. Lastly, their restaurant AROMA is incredible. Excellent food, well trained staff and a great price point. All in all the stay was fantastic, they even allowed for a 30 minute late checkout which was appreciated. If I could give a very small advice to the hotel it would be to cover up chips on the walls and these little imperfections in the room. It would boost them up even more to what is already a great hotel-spa combo.

One of the most amazing showers I've had in a hotel, combined with incredible views from the balcony. Every member of staff was friendly and helpful.

I think when paying EUR 300 a night for a room, access to the pool should be included (although I do agree on keeping a spa pool child free)

Stunning resort, the interior design is fantastic. Spa itself is great and very clean. Staff are very helpful. Food at the restaurant is delicious - lots of little complimentary items included. Rooms are lovely and very quiet which is perfect for relaxing.

Difficult to get to without a car however to be expected for the exclusivity. Closest public transport is Nembro Centro tram station and it’s a 25min walk uphill from there which is fine if you don’t have suitcases and nice weather/during daylight as no street lighting. Thankfully we were able to organise transport with the hotel for a small fee (many thanks to Antonio, Ettone and Mateo)

An absolutely fantastic hotel and spa – we were very surprised by how well-maintained everything is and how beautifully the hotel is built. The spa is a story in itself; it's large and spacious, offering everything you could wish for in terms of relaxation and enjoyment.

Compared to the other hotels we visited on our trip to Italy in the same price range, the breakfast was a bit disappointing. The juice was concentrate, not freshly pressed. We weren’t asked if we wanted more coffee or tea, and the selection of bread and breakfast items was not as extensive as one would expect from a hotel in this class and price range.

The hotel is set in a wonderful location, overlooking hills and the town of Bergamo. We did pay extra for a room with a wide balcony and comfortable seating outside, with a full view of the Spa Pool below us. The room was a great size, with very good amenities (espresso machine, safe, bath robes, fridge, good shower, queen size bed). Breakfast options were good with selection of pastry, cereal, yoghurts and some hot food. The cocktails were delicious! We paid for the Spa once and really enjoyed it - there is a steam room, Finnish and Bio sauna, indoor and outdoor pool with good seating areas.

Travel to the location is difficult by public transport - I would recommend a taxi or car hire. By bus or train you will need to walk from the town of Nembro about 1.5km (1 mile) - uphill. Breakfast options were good but limited - no cooked breakfast is offered, no hot food besides cheese/ham toastie, scrambled eggs and chipolata sausages. Meals for lunch and dinner are on the expensive side (15-20 EUR for some starters). The Spa was 40 EUR per person for 3 hours (10am-1pm, 1:30pm-4:30pm) and 45 EUR between 5pm-8pm. The facilities are great, but we felt that having the pool be open for all guests would have really improved the stay.

It was amazing, nice view, placing close to high road, and a lot of help from the staff

The fact that we assume, a place named piano “relax” hotel will not charge us for getting in the pool or sauna. We felt that we rather choose to pay a bit more, and get eggs any style, and get in the pool instead of paying very cheap than extra pay on every small addition.

Brilliant room and view on balcony, Very very clean and maintenance is brilliant and cleaning service. Very friendly staff and meets all requests. Shower was brilliant and very relaxing. Great selection for breakfast (included) and staff were lovely in the restaurant. There was options for hot food but it was extra pay which is understandable. The spa was very relaxing and staff were extra helpful with information with travelling to Bergamo and transport was offered (€35 each way) Room service was available and was delivered very well and quick.

The wifi disconnected a lot which was a bit annoying but could deal with it. The light switches were a bit confusing as some had bell symbols on and we were afraid of calling reception by accident but managed to figure them out, also wasn’t able to work the fan in the room. said the room was soundproof but we could hear people next door and in the hallway and the music downstairs. No Room service on the Thursday due to Grill and Music night. Says in the welcome book in the room that there was a menu but there wasn’t so had to ask at reception. No English Spa booklet to see treatments. There were also several ant nests around the spa, there were ants on the alcohol bottles at the bar downstairs and there were ants in the spa in the sauna and under the chairs outside due to all the nests.

Great spa facilities with a heated outdoor pool. Nice view from the room down the valley. Very attentive staff who helped with dinner reservations, ordering breakfast boxes, etc. We stayed just one night before traveling from Bergamo airport but would enjoy more time at the place.

The dinner at the restaurant, though of excellent quality, was quite expensive - 152 euros for 2 courses for 2 people with 2 glasses of wine.