Location was a dream. I wanted a balcony suite facing the dune but none were available at booking bt the balcony facing poolside was nice at night.

Check in was horrible. Attitude and very rude about questions asked. Some undisclosed fees made it difficult as well. Paying for parking while staying at facility is bizarre.

Staff did meet our expectations by turning the thermostat to our desired temperature before we arrived. The a/c worked very well which helped us sleep better.

Coffee was luke warm when I went to breakfast at 6:30am. I complained to desk and was told they would let kitchen staff know. Fifteen minutes later no change. I finally saw the kitchen staff and complained. She argued it hasn't had time to get cold and she couldn't throw out a whole pot of coffee. I argued no one will drink it because coffee is supposed to be HOT. She finally gave in.

Was in the area for family business. Because of spring break, the prices were outrageous. The same room I had spent a week in during February , average of $190 a night was over $430 a night this week. I spent a night here and moved to the Hampton Inn in Crestview for less than $200 a night. The beds, while so comfy, are way too high. I' m 5 3 and had to climb in to get up on the bed. Staff is awesome. All over. Jaunita, John, Bella etc.

That they were dog friendly. As we were there for a veterinary appointment.

We were there from Wednesday till Monday. On Sunday night a large group of teenagers and chaperones checked in. They were extremely rude and noisy. I called the front desk and complained. They said they would contact the parents room. I confronted one of the father’s in the hallway. Instead of being apologetic, he seemed to think because they booked a number of rooms they could do whatever they wanted.

The location was great, the staff was very friendly and the rooms were very clean.

Our toilet would not flush on its own from day one, we reported it to the front desk, they put a plunger outside our door and expected us to fix it, which it didn't we had to plunge the toilet every day for the 5 days we were there, we as well as our sister requested upon check in to have our rooms cleaned on specific days (on their request paperwork) which never happened. It wasn't the end of the world, but don't ask me if you're not going to do it!! I was on vacation not the hotel plumber.

Excellent location, easy, walk to the beach, easy walk to restaurants and to the beach shops. Hot breakfast every morning for no extra charge. The staff was super nice. The rooms were clean. Could not ask for more value for the money. This will be my go to place to stay from now on.

Located on the beach. The room was clean with no hair on any of the linen. The staff was very nice.

I was charged more than I had budgeted. when I searched for a motel to replace the crummy motel I first stayed in, didn't have much choice unless I wanted to give away $118.00, the price given stated including hotel fees. whereas before the description would have said excluding hotel fees. So going out to eat as a tradition in the last nights stay was out of the question. getting souvenirs for my grandchildren was out of the question. While I know booking.com cannot control the weather as it rained the majority of the time.. it would have been nice to go shopping to make up for lost sunshine on the beach.

Breakfast

Had to ask for towels and garbage disposal every day I was there . and I was told that the staff was gone for the day and I would usually get some towels that look like somebody had washed their car with.

We loved that it was so close to the beach and the breakfast was really good!

Our room had a damp musty smell when we walked in. Nothing that a little good smelling spray couldn’t take care of.

Staff were very nice and helpful. One staff even loaned us her chair to use on the beach. Breakfast was good. Cookies at the front desk upon checking in.

The sink in the bathroom would drain very slowly.