The property although pretty old but very good in terms of location and the staff of the hotel were excellent. A few names that I can remember and would like to mention are: 1) Pragya - main reception. 2) Swaraj (I believe) - main reception. 3) Mr. Anil - Restaurant manager. 4) The kitchen staff and the table attenders. 5) The housekeeping staff. 6) The boys. The food was excellent and the breakfast spread was amazing. All of our requests were looked into with prompt response and effect. The stay was excellent experience for my family and would definitely recommend to others.

1) The rooms need to be upgraded in terms of the bed, bed mattress, window curtains and the carpets. 2) The games room needs to be upgraded with better sports equipment.

The location is great, the rooms are nice, the food at the restaurant is very good, and the management and staff are outstanding.

I happened to get the last available room on a busy weekend, and it wasn’t quite as nice as I ideally would have liked. It was still comfortable, though, and it worked out just fine—no complaints. Having said that, for the last night of my stay I was moved to another room that had a great view and was extremely nice. This was a thoughtful gesture by the management, unprompted by me, and it was greatly appreciated.

location of the property is superb. Quality of food is excellent. warm and tourist fraindly behavior of the staff.

over all maintenance of the hotel. Uaes of wood in hotel interior including inside room are high, that's good it gives a rich look but it need to be polished in regular interval. Corridor lights needs to be appropriately bright. Need to clean carpets in regular interval.

Excellent hotel with courteous staff and good food. However it is the owners and top management who need to put their act together and invest back in scaling up the general maintenance. Otherwise all the good work will come undone. The property has great views on a clear day but along with others in the vicinity can benefit by either improving or motivating the local administration to improve the condition of the approach road. The property is not senior citizen and disabled friendly in its approach and for climbing up and down.

See the overall comment in what I liked.

Amazing view of Kanchenjunga from the hotel room. Staff were polite, friendly and very helpful. Loved the restaurant food esp the breakfast was superb. Good value for money. Certainly would recommend this hotel.

The bed linen looked a bit tired.

The view was amazing from the suite. Staff was amazing.

There is no Lift, it was difficult for older people in my family. The room heater in 304 was not working properly. WIFI speed was Terrible. Beds in the room was Hard, not comfy.

Exceptional service from the entire staff. Something very valuable that is not emphasized enough online is their high end water treatment system ( apparently in all the Sinclair hotels). The location is also excellent.

It was excellent on all counts considering what one paid. The Meals were excellent, service was good and friendly.

The room safe did not work. The location was a little inconvenient as it is up a steep and narrow climb which has space for only one car and not enough parking spots.

Room was cosy …. Heater was working properly… near to Mall Road so readily available cabs and access to the market

The property was good but need to take care of room facilities as well…. For instance TELEVISION was not working properly …. No hair drier inside the bathroom and no shower curtains

The staff was very helpful and courteous. The property was clean and well maintained. The restaurant had wide food options and they were very quick in their service. Thanks for making our stay a memorable one.

It was all good, nothing to dislike.