The food is delicious and there are so many choices, the staff at the restaurant are very friendly and humble, and the room is big, very clean and neat.

The hotel is too far from Central, The Refrigerator and the AC Isn't working effectively,for a while the cold and stopped suddenly. One of the front desk staff worked with no professional when I had paid for the room and continued to stay for one more day suddenly she called my room and asked why I hadn't checked out yet, I feel communication among the fellow staff at the front desk is breakdown. Besides that, I was also very surprised by a 5 star hotel but the staff gave me a towel that was old and torn really beyond my expectations but I forgive even though it's quite disappointing to me.

would like to specially thank 4 Renaissance staff for their remarkable service. They are: 1) Lorina (Front office) - she check-us into the hotel. She is great. So patient with her explanation, clear and detailed. Not only that, she carried a smile throughout the entire time we were hogging at the counter trying to find the most suitable option. Her service was a great start to our stay. Even my friend of whom I booked the hotel to celebrate her birthday was really happy with Lorina’s service. Lorina also shared with us great dining and massage recommendations. 2) Azizi (valet management) - on seeing my injured leg (with brace and clutch), he offered us a complimentary car park at the VIP parking corner (in front of hotel) to save me the much walking time and effort from parking at the usual hotel guest parking lot. Thank you so much for recognising my mobility challenge. 3) Main entrance security guard (didn’t manage to ask for his name) - he was there yesterday afternoon during my check-in between 3pm and 4pm. He is so helpful, guiding me to park my car properly and showing concern of my injured leg. 4) Azizi’s colleague (didn’t manage to ask for his name) - his shift started around 4pm and he was always quick to open the door for me whenever he sees me coming, making sure I have the necessary support. Overall, the staff are superb and went the extra mile. Well done Renaissance - you have a great team. This feedback is definitely going into the booking.com review section. Thank you for such a wonderful stay. The hotel room is superb - quiet and comfortable - so much so that my sister and her family who visited me and meant to only have dinner with me decided to also book a room and stayed over (room number 0916) instead of driving back to Singapore after dinner. Great spread of breakfast too. Great vicinity with great food and massage within short walking distance of the hotel - convenient.

None

Spacious and stylish rooms – modern décor, big beds, good lighting. Comfortable bedding – plush pillows, high-thread-count sheets. Great breakfast buffet – wide variety, including both local and international dishes. Rooftop pool – nice view, relaxing vibe. Excellent location – close to attractions, shopping, or transport hubs. Friendly, attentive staff – personalized service and quick responses. Elegant lobby ambiance – grand design with a luxury feel. Executive lounge perks – snacks, drinks, and a quieter space to work or relax. Spa and gym facilities – well-equipped and clean.

Disliked: Traffic made getting around difficult. Weak Wi-Fi in some areas.

A very service oriented hotel which I have not encountered in any jb. I was not well and this was noticed by hotel counter staff soleha in her comforting words was something new and delightful. A bad day became a good day for me. She was always willing to help. Another staff name Nithya was also very extremely helpful in showing the nearest temple and Indian food locations after considering our vegetarian needs. The food was definitely better than amari and double tree which I often stay whenever I pop by jb , I received resounding approval from my daughter has she had liked the food too. I would highly recommend to reward both Soleha and Nithya for their customer services offered to us.

The property is about further from the main city malls but I don’t have complains.

I booked this for short stay at JB meanwhile celebrating my wedding anniversary. The bed was nicely decorated and there is a slice of cake ready when we checked in. Thank you so much! The room itself is spacious and clean. I love the water pressure in the bathroom. Their breakfast are sumptuous with different variety . All the staffs are polite and friendly, feel warm to stay at this hotel and will come again.

I had their Seafood buffet dinner as well, there are some stalls at outdoor for grilled food, I found those seafood seems not too fresh enough and this might also attracted some flies from outside flew into the indoor dining place. There was one flying around my table and waitress provided candles to be placed on my dining table, the other time is I saw the flies around the food counter and landing on the pot, I have informed this to the working staffs on the spot. I hope this can be improved for the sake of hygiene.

This one that really irritates me is when I have to call 3 times for towel and pillow. I waited for an hour for them to come. This delay my sleep for at least 90 mins as I was preparing to shower while waiting for the towels. From 11pm to 12am.. when the towel came, you can see the staff is not happy. And, parking tickets got issue even when it’s validated at the counter. The machine at the exit of the carparks cannot read my ticket.

Nicely furnished property. Receptionist were friendly, approachable and helpful. Hotel rooms were well-maintained and equipped with the necessities.

The breakfast was not that fantastic. Large variety of food but they were mostly served cold and of average taste. That was unexpected of a 5 stars hotel. Thus, it was not worth it to pay for that kind of quality and standard.

I recently had the pleasure of staying at the Renaissance Hotel in Johor Bahru, and it exceeded all my expectations. From the moment I arrived, the warm and professional staff made me feel welcome and well-cared-for. Location: The hotel is conveniently located near key attractions and shopping areas, making it easy to explore Johor Bahru. Whether you're in town for business or leisure, the location is ideal. Room: My room was spacious, clean, and beautifully designed with modern decor. The bed was incredibly comfortable, ensuring a good night's sleep after a long day of exploring the city. I particularly appreciated the thoughtful amenities provided, including the well-stocked minibar and high-quality toiletries. Dining: The dining options at Renaissance JB are impressive. I had the chance to try breakfast at Café BLD, and the variety of dishes was fantastic. The buffet spread included both local and international cuisine, with something to suit every palate. The chefs clearly put a lot of effort into ensuring each dish was delicious and beautifully presented. Facilities: The hotel's facilities are top-notch. The fitness center is well-equipped, and the swimming pool offers a relaxing escape with a great view of the city. The spa services are also worth mentioning – I enjoyed a wonderful massage that left me feeling rejuvenated. Service: What truly sets Renaissance Johor Bahru apart is the exceptional service. The staff went above and beyond to ensure my stay was enjoyable. They were always available to assist with any requests and provided valuable recommendations for things to do in the area. Overall: My stay at Renaissance Johor Bahru was nothing short of excellent. The combination of a great location, comfortable accommodations, excellent dining options, and outstanding service made for a memorable experience. I highly recommend this hotel to anyone visiting Johor Bahru and will definitely return on my next trip.

The price too expensive

I had a wonderful stay at this hotel! The staff were incredibly friendly and always greeted us with warm smiles, which made us feel very welcomed. The breakfast was fantastic, with a wide variety of options to choose from – there was something for everyone. The overall experience was excellent, and I would definitely recommend this hotel to anyone looking for a comfortable and enjoyable stay.

The bed was very comfortable, ensuring a good night's sleep. However, the pillows weren’t quite to my liking.

It was comfortable. There was ample parking and access to the hotel lobby from the parking was not difficult. There was security guards.

The security guards couldn't communicate (limited english/malay) and they were not sure on how to manage a minor parking glitch (he wasn't sure how to handle scan the free parkng ticket code). Staff should be familiar with the process. Also, the walls of the room seem to be quite thin because we were hearing some noises (bumps and knocks) in the middle of the night.