Position is excellent, near Orchard road, metro station , any facility. Nice hotel, nice swimming pool, nice marble furniture, nice room.

Breakfast was a real stressful challenge. You arrive at 9.30 and you have to wait in queue for more than 30 minutes, because the main saloon is often rented for courses, and it remains a small room with about 50 tables that should suit hundreds of rooms. It is obvious that it doesn’t suite all these people. Plus, at 10.30 all waiters have a rush to take away all the food, so you eat in a rush. Did not appreciate at all, that’s not what you expect from a 4 star hotel where you spend hundreds of dollars for one night. Great job for Helena, a very kind Chinese waitress trying to handle tons of complaints like mine. To be modified with urgency.

We are a family of 4 (2 adults and 2 kids - 11,3) and stayed in this wonderful hotel during our visit to Singapore. The staff are wonderful. Our check in was seamless. We arrived two hours before check in just to see if we could drop our things but it turned out they had a room readily available! We stayed in one room with two double beds. The room was big! We had 4 x check in luggages plus 3 x hand carry and we managed to store them all away with plenty of space to spare. The room, toilet furnishings are a bit dated - you can tell from the chipping tiles but it was very clean and had amenities like towels, face and hand towels, bath robes, room slippers, toiletries. Our room came with access to the executive lounge as well as daily breakfast. The breakfast at The Window restaurant can get very busy so helps that they also serve breakfast at the executive lounge where it’s a bit quieter. The location of this hotel is everything. It is literally two minutes away from Orchard Road and right next to it are rows of restaurants and bars. Plaza Singapura that had the Dhoby Ghaut station is about 6 minutes walk from the hotel. Orchard Central - 2 mins, Orchard Gateway is about 4 mins. We would definitely want to stay here again on our next Singapore visit!

The location of the hotel is very strategic. Multiple 24-hours restaurants are available within 200 meters range from the hotel. The staffs were very nice, informative and fast-response. The bathroom was very clean and they do have bidet spray which is very crucial. I appreciate the bidet spray the most.

I booked for room with 2 beds. Although I was informed that it is subject to availability and unfortunately, I wasn't lucky enough and get the room with single king-sized bed instead. The hotel still charge me for the extra bed with full-price. I was expecting the hotel to give a decent discount for that situation. Room booking management is a thing that should be improved extremely. Customer shouldn't be able to booked the room if the room is already booked by other customer. Or, at least, give a free extra bed, if it is also not possible, give discount for the extra bed.

The hotel is in a great location with proximity to restaurants, shopping and transportation. the hotel has everything a family may need- breakfast, laundry, room service, fitness and pool. Be advised- the photos of the rooms on Booking.com DO NOT MATCH the actual rooms. call the property to confirm. we booked a room type based on the photos and it was not what we received upon arrival. the hotel staff were very helpful to amend, but the room we really wanted and needed was not available. and we were charged to upgrade to the room size we needed (and the room that we saw in the photos on Booking.com).

Be advised- the photos of the rooms on Booking.com do not match the actual rooms. You should call the property to confirm. We booked a room type (King one bedroom suite) based on the photos and it was not what we received upon arrival. The hotel staff were very helpful to amend, but the room we really wanted and needed was not available. and we were charged to upgrade to the room size we needed (and the room that we saw in the photos on Booking.com).

Great location. Very helpful friendly staff, breakfast was amazing! There’s been a few people say breakfast was bad with poor selection, we disagree big time.there was something new every day and plenty to choose from. The cleaning staff very exceptional. It was so lovely to come back to a clean room and beautifully made bed every day.

It’s a little dated. There were a few discrepancies regarding facilities on our booking confirmation, and what we got.eg It said the standard king room had a sauna, coffee maker, alarm clock, none of which was in our room. Also said satellite and cable tv channels but there were very few channels, the majority were news and business. But, we weren’t there to watch tv so I’m not complaining. We just used the free wifi, which was excellent,and watched our local tv channels we like on my iPad. Oh. One other little thing. There’s no usb charging points at all in the room.

Breakfast was very good catering to different tastes and the amount was plenty. Location was superb, all the malls, shopping centres, eateries etc. nearby within walking distance. Staff very helpful. Plan to stay in this hotel on our next visit.

Would like to mention the problem we faced after our arrival. When we wanted to use our debit cards for room payment the machine rejected all 03 debit cards that we had which is quite unusual. That was a shock. So we had to go out looking for an ATM macine to get the cash. Never before happened to us. And we didn't experience any problem using the same cards elsewhere during our stay.

Everything was great! Rooms were of good size, plenty of room for 2 adults and a 7 year old. Beds were comfortable. Room facilities were fine. Pool area great. Location was great also, close to MRT station ( 5-6 minute walk) 24 hour laundry close by, walking distance from hotel. Added bonus of bottled water free to room every night and a welcome fruit platter on check in. Staff fantastic, nothing was ever too much trouble. Would definitely recommend staying here on a trip to Singapore. Would 100% stay here again next time we come to Singapore.

Nothing to dislike other than we had to leave at the end of our holiday 😂

The reception staff were exceptionally helpful. Chris went above and beyond to ensure our room was ready before noon at no extra charge, despite our early morning arrival—a gesture we truly appreciated. The location is unbeatable, even surpassing the tourist center. Modern Orchard Street has everything you could need, from fantastic dining options to excellent shopping.

The room had a noticeable smell due to humidity, which we suspected was coming from the carpet. Improved air ventilation or replacing old carpets would make a significant difference in comfort.

The executive suite had two double beds room which is good for family of 2 adults 2 kids..we went in Chinese new year holiday so the executive breakfast area was a saver, from the crowds even though the seating staff managed the crowd well and we sat once with not much delay. The executive lounge has less food for asian taste but good for us since it had the basic pastries, butters and jams and coffeeand tea and an egg station The bathroom had good amenities and good pressure

The pool is basic..most Singapore pool are not heated which means a chilled first dip ..until you get used to the temperature

We had a fantastic stay at the Holiday Inn. The staff were incredibly friendly and helpful from giving us a very late checkout, helping with bags and ordering taxis, engaging with our children and providing umbrellas to navigate the monsoonal rain. Even the room cleaning staff folded my daughter's pyjamas and put them on the freshly made bed with her neatly arranged stuffed toys. Breakfast was excellent with a wide range of options to suit everyone, including eggs cooked to order. The room was well maintained and the beds comfortable. The Pool area was great for the kids.

Nil