Location is amazing, right in the centre of the shopping precinct. Beds were super comfortable, rooms a reasonable size for Singapore, pool area on the rooftop is great. And breakfast is sensational. We had our 7yo sleep between us (which is expected in these rooms) and the king bed size was sufficient to fit the three of us. Shampoo and body wash in the room was so good. A bit pricey but you get great quality.

It was expensive, and check in check out was confusing with slight language barrier, one of our rooms was not ready when we arrived and I had to follow this up hours later, it appeared to be forgotten.

Polite, professional staff Excellent location with access to all amenities & transport networks Excellent rooftop bar & great spot to watch the sunset

The location of the hotel was excellent - it is above the Orchardgateway shopping centre and there is an MRT station onsite. The room service was good and well priced and the lady who delivered it was lovely and very friendly. Check in was relatively easy and they were able to partially accommodate our early check in request. The pool was great - right on the roof top overlooking the city.

The lift situation at this hotel is appalling. At a minimum, you have to catch two lifts - one to get to reception of the hotel, then you need to change and catch another one. If you are coming up from the metro or the shopping centre, you need to catch 3. There were long wait times for the lifts and when coming in from the shopping centre, getting on the correct lift was confusing. This alone would stop me from staying at this hotel again.

The overall impression on the stay is quite positive. I have taken a video of the room tour as well as the breakfast. The room is so clean and comfortable, though a bit smaller. I am perfectly happy with room. Pls take a look at the YT clips below and you can have a look at the cleanliness of the room. https://www.youtube.com/watch?v=v6dcjU8Wwfo For the breakfast Buffet, the variety of foods is good and I like the buffet very much. The video below will let you know more about the buffet. https://www.youtube.com/watch?v=v6dcjU8Wwfo

everything is good

The staff were exceptional . We had the pleasure of meeting Wilfred in the Club Lounge whom made our stay memorable. All the staff were welcoming and when we needed information on the area they would help.

Wasn’t too keen about the club lounge accepting children as it was hard to find seating in an evening between 5 pm and 7.30pm because it was full of families . Children were also allowed to go get there own food and often saw them touching food and putting it back which is very unhygienic they also seemed to waste a lot. Although I understand it is a family hotel it would be nice having an adults only area. For the extra money we paid thinking this was a quiet area for adults I wouldn’t pay the extra amount again.

Breakfast food quality, pool, gym, bamboo garden, location, technology, amenities, room, price

The pillows were all just way too soft. Woke up each morning with a sore neck.

Best location, situated right above an MRT (train station) and in the middle of the Orchard Road shopping district. Roof top pool was a hit, we watched Saturday night fireworks from the roof. Full panorama of the city.

Couldn’t get a family room, for family of 4, we had to book two rooms.

A very nice hotel, will definitely come back again. The receptionist was kind enough to let us check in a lot earlier, which was amazing after a long flight. The room is large and has a lot of storage place. Loved the rooftop swimming pool with a beautiful city view. Breakfast was excellent, with a huge variety of food. Definitely 10 out of 10.

Just one night at Jen Orchard Gateway as a stopover on the way back to the UK. We had a v late flight back and the hotel allowed us to check out at 2pm. Its very well set up for guests to stay around, as it has huge lockers, showers and a fantastic rooftop pool & bar. We were up there from 2-7pm, with lovely food, comfortable beds, a nice pool and great views. Also, whilst the room was a little small, the bed was the most comfortable we had on a 3 week trip. Great shower too

The connection from the street to reception and them up to the room is a little awkward. Also, when we checked in systems were down and we had a 20 minute wait for room allocation - then out key didn’t work.

The pool and the pool area was fabulous. The breakfast was top class with lots of choice. The bed was very comfortable and the staff were nice. Metro right next door to hotel

We stayed for 2 nights and the room was not cleaned at all. Not sure why but I called the reception to ask them to do it and they said they would and were apologetic but still never came!