Hotel is super clean, beds are very comfortable, very silent at night, 5 min walk from central station

In our room it was extra bed, and it was absolutely no place to move in the room. We collected it and asked receptionist to send someone to collect the extra mattress and bed sheets. No one was coming for an hour so we just put it all in the corridor because we wanted to sleep a little after the early train. And suddenly someone started to open our door. Husband warned not to enter, door blocker was activated , but the person was keep on hitting the door to that lock. When husband opened the door there was Arab person apparently from the hotel staff. He wasn’t speaking English, so no explanation why did he wanted to enter our room so persistently. All the day while being outside I was actually warring about our belongings in the room due to that incident. But thanks god nothing happened.

I like the complimentary breakfast, still delicious but not as good as 3 years ago when I had all you can eat bacon everyday. Still I would go back for the awesome location walking distance from the train stations, restaurants and the mall. Shower bathroom was amazing! I really had good showers with perfect temperature.

The room 710 i find it awkward when you enter because it is too near the bathroom. You have to open the door really wide for you to enter. I just hope there is complimentary water in the room just like years ago. Now you have to buy it yourself downstairs. I know the water in Germany is potable and safe to drink but it would be so much perfect if there is a complimentary water when you arrive.

The staff were all super helpful and friendly. Nothing was too much trouble. The location was excellent, right next to a Mall with restaurants and right next to the U-bahn so getting around was cheap and simple. Our trip was for a birthday and the very friendly staff at breakfast came over with 3 mini muffins (we were a party of 3) with a candle and gave a personal birthday greeting. How wonderful.

Nothing

The staff was very helpful and super kind! They answered all our questions, gave us some advises about places to visit, and made the check-in and check-out super smooth. Also, thanks Mona for all your lovely compliments! It was a real pleasure to exchange with you during our stay :)

The room was super warm... we tried to put the aircon on but we couldn't set it to the temperature we wanted. It was really the only downside.

Great location! Right next to the metro station, big mall, library and walking distance to the main railway station. Room was nice, a bit cramped for 3 people but clean and had a nice view of the railyard (nice if you're a train enthusiast ;) They let us leave our bags at the reception for several hours.

The breakfast was lackluster. A lot of variety but less so in quality. Also the dining room was way to small for all the guests that came to eat in the morning. The price for the room was alright because I booked well in advance. It would be less so if I booked last minute.

Location is perfect, staff are great, level of an established hotel chain. Rooms are clean, check in and check out was quite smooth. Breakfast, particularly the longer breakfast interval (6AM to 11AM) was a great option.

Breakfast obviously is a highlight but I kindly recommend the hotel to keep waffel supplies a little bit higher. In our case they ran out of waffels 1 hour before the breakfast end and we were a little disappointed :) The room with pull-out sofa is great but when the sofa is pulled out, there is almost no space to take even a step.

Amazing staff. They were friendly and helpful. Wish I took notes of names. One gave a great recommendation on a Turkish restaurant to try - Laura helped us out on check out. Location is spot on. We were one station away from the Main Station on the U12. Meant we can interchange with other lines so much easier to get around the city.

Breakfast was average. Like for most hotels, it is hard to keep breakfast buffet hot. Hash browns were dried out and scrambled eggs were cold. Rooms were tight if you have the sofa bed out.

The rooms were clean and modern and the beds were very comfortable. There were restaurants close by and a shopping centre. The waffles were great! The reception team were very helpful with tourism information.

Breakfast was crazy! People everywhere and the layout of the buffet made it very hard to move around. Both mornings we had to wait for a table to become available and then clear it ourselves. We thought that by the description we would be right in the city centre near the attractions and main shopping area, however it was about a 20 minute walk to the actual city centre. We were right next door to a large shopping centre however and the food court was very good and lots of retail stores.

Excellent location. Only two stops to the City Center. Very helpful staff. The only issue is the parking- I am sure they keep receiving complaints about it but unfortunately they can not do anything about it. There are not enough parking spaces, doesn’t matter how many complaints will receive they are not able to change that. Close by, only 5 minutes by walk there is a garage for 25€/night. Besides this, excellent hotel for the price.

It was 10 minutes away from the central train station and center. There is one metro station directly in the front. The lady in the reception was very kind, we came to hotel 4 hours before check in time to leave the luggages and she helped us and gave us our room. The room was very big and comfortable for 2 persons. The view was very good. The breakfast was good. I strongly recommend it.