We had a room on the noisy (train station) side of the hotel, close to street level, and the sound insulation was very good -- I sleep pretty light and had no problems at all. The spa and sauna area was very pleasant. Bedding was comfortable, shower was high quality. Convenient bicycle parking in the back. We had inexpensive rental bikes from the Radstation, so we just parked them in the open outdoor racks, but there were also locked bike sheds available. We very much enjoyed our stay!

Room was quite small, and the wardrobe, while big enough, didn't have enough shelves to properly unpack our luggage. We opted not to get breakfast at the hotel because of the high price (plenty of cafes and bakeries in the vicinity).

The staff were friendly and helpful. We were travelling with our dog. On our arrival, there was a dog bed and dog bowl set ready for our dog. The spa was very nice and clean. The hotel interior was beautiful.

Even though you could ask for a pillow of your choice, which was fantastic, the bed was sadly not comfortable to our taste. It was way too soft. Having a small tea/coffee setup in the room would have been great. One thing I missed at the spa was some salt for the foot bath, which was not a big deal at all, but it would have made the spa experience even better!

Room was very comfortable, clean, and it included a mini fridge. The rooms have slippers and bathrobes to go to the hotel spa, which I appreciated. The hotel is very conveniently located next to the train station and a short walk away from the city center. The are also many buses stopping in front of the hotel, such as the bus that goes to Münster airpot FMO. The hotel bar was very nice.

Wifi connection was poor and unreliable in my room. Bathroom was very narrow.

Location was great! Staff were very helpful and spoke excellent English ( far better than my German). Altogether a very enjoyable stay.

WiFi was a bit hit and miss with poor reception in my particular room. Lucky that I had free EU coverage with my contract. Pity we couldn't book a parking space, there were several local multistorey parking places within a short walk, but it would have been better if we could have parked at the hotel.

The staff were wonderful, gave us excellent advice about the city and were very helpful. The restaurant is excellent. The location directly across from the main train station makes it very convenient to get around without a car or needing a taxi.

The room was a bit on the small side, and the elevator was a bit quirky, but no real problem.

Breakfast was super - much better than I had expected. Superb selection of food. Reception staff very helpful. Rooms were clean. Windows provided excellent sound insulation - I heard no traffic noise from the street outside

Bed was a little bit soft Room was small but very well appointed and had everything I needed. Air con didn't work, but room was still comfortable.

The reception staff were the best we have met for a long time. Welcoming, pleasant, helpful, knowledgeable, they even anticipated our needs. Location near the middle of Muenster. Parking on-site. Whenever it was last upgraded/decorated, it was done with the best possible materials. It looked new. Pieces of period furniture and wonderfull lighting. Excellent room with plenty of hanging and shelf space. Large bed. Bathtub in the bathroom. Fridge. Large TV with English language programs. Breakfast very good. Buffet cooked food much better than usual. Restaurant staff very helpful and welcoming. When in Muenster you should stay here.

Pity that they only have one slow lift. On two occasions got the last space in the main car park, although there is another small car park over the road

- In exchange for not having room service, the hotel offered two free drinks (either in the bar or for in the room). Since we only stayed for two nights, this was a nice option. - The room was quite spacious (we had a free upgrade to a deluxe room).

- The main complaint we had was the WiFi stability. In the bed room the WiFi would keep disconnecting every few minutes, making it impossible to watch any videos. - The bed was missing some bigger cushions, due which you could not really sit up in the bed. The bed also had a big gap in the middle. - The room did not provide any coffee or tea, only a bottle of water. - The check-in time is a little bit late, from 15:00. We could not check in earlier as the room was not ready yet. However in most hotels you can check-in at 14:00.

Really close to Munster station and in easy reach of centre. Reception areas are lovely and sauna/spa areas were peaceful and very relaxing after a full day of walking. Staff at the hotel are very helpful. Beds were very comfortable.

Room was functional but a lot smaller than expected even though this was meant to be an upgraded room. The bathroom was very small, with a faulty shower. Breakfast was adequate on the one day we ate at the hotel but is definitely over priced.

Location of property is excellent. Very good breakfast in a very nice setting. Lovely helpful staff.

There was no kettle and cups in the room. However a kettle and cups were provided when we asked for it. Housekeeping took the cups each day for cleaning and we had to continue to ask for them. It would be nice to not have to ask each day.