The room was very clean and the design was 10/10. Best hotel in Sylhet for sure and good location if you want to be near the airport

The entire hotel smelt of cigarette smoke and even our non smoke room you can actually smoke in and only pay a $20 fine rather than the hotel being completely smoke free breakfast food was just okay not delicious and meals outside of that were extortionate even for someone used to London prices

I had a wonderful stay at the Grand Sylhet Hotel and Resort, and I want to give a special shoutout to Akbar, the receptionist. Akbar's friendliness and helpfulness made my experience truly exceptional. He went above and beyond to assist me during my stay, and his warm and welcoming demeanor left a lasting impression. I highly appreciate his outstanding service and would recommend this hotel, thanks to Akbar's exceptional hospitality.

Excellent facilities - very clean, comfortable and well proportioned rooms. Great buffet breakfast with variety. Very attentive staff making every effort to accommodate needs. Good spa. Pool was clean and warm. Very close to airport with free shuttle. 15 minute drive into Sylhet Town but not necessarily a negative as away from the traffic and chaos. Would definitely recommend and a cut above rest of hotels in Sylhet.

Would benefit from extended spa hours.

We loved the interior of the room. Bed was comfy. Lots of amenities. Excellent location. Very friendly staff (always smiling). Food was alright, no complaints. Thank you for providing free shuttle service to the airport.

Bath robe policy - which was provided only in Suites. We stayed in Deluxe King Room. Did not understand the logic behind not having it in every room. P.S: we did not really need it, just were surprised by it.

The best hotel and resort in Sylhet, highly recommend! Cleanliness was amazing. The food was good, room service for food is reasonably priced, however, buffet was overpriced I think. Swimming pool was decent could be cleaner but not their fault as it was a rooftop pool so bugs entering was inevitable. Nice gift shops on the ground floor, had an aracade and shisha lounge and movie theatre, quite unique for a hotel especially in Bangladesh.

The price for the buffet could be lower as I thought it was overpriced. Pool could be a bit more cleaner and for the jets to have worked in the hot tub.

Was very new and clean. Felt like I was in Thailand or Malaysia which was great. Also had the only shisha lounge in all of syhlet and few touristy shops. Really enjoyed my stay and will be staying again even though I have my own block of flats 10 minutes down the road. I loved the location even though it was far from the center. It was really quiet and you couldn’t hear car horns every 2 seconds.

Weirdly the staff stopped me at check out saying that there was a towel missing from my room. There held me there for about 15 minutes asking where the extra towel was. That’s the only reason I’m giving an 9 and not a 10.

The breakfast was very good. Ordered hot cooked omelette andi had it with paratha,veg, and dhall. The tea served to the table from my request.There was fresh fruits and many other choices. I would recommend the breakfast to others us there was so much choices from English to Asian. I did also have dinner in the Hotels signature restaurant with my family in the evening.we decided to have the buffet.I would say some of the dishes was warm and could be hotter and better in taste specially the International dishes and Bangladeshie and Asian dishes was very good.

Unfortunately I wasn’t happy with the noise outside my room which I think was caused by the generator fan.It did make it hard for me to get a good night sleep.. I went to bed late around 1pm so I felt it was too late for me to complain to the manager.

It didn't help that the weather was so wet. Honestly this didn't match the peninsula in chattagang. Living on past glories perhaps and the management hadn't kept their eye on the ball lately. But delivered a nice cafe choice and food was as expected.

It was past it's glory days. My room had a view over the airport. Windows typocal bodge job. Friendly switched pm staff let down by managent

Lovely service. Lots of spa sessions available. Has a few shops. Staff are very helpful. Good buffet breakfast. They have sauna that is paid for and free gym. You can go as day guest. Buffet only on Friday and Saturday and only when they have enough guests, otherwise you just order from menu. Great place to stop off when coming into Sylhet or leaving from airport.

The swimming pool looked slightly dated. Maybe in busier season will be more appetising to use.

Breakfast was buffet style - good quality. The rooms and beds were super comfortable as would expect from a 5 star. Romm service was superb in speed and attentiveness and its quite clear that the staff are very well trained in customer service. Particularly Tahmina at the front desk, but every single member of staff we encountered from security to room attendants were super polite and helpful. Meals were good but not outstanding for the price. The building and its facilities were excellent.

1. There MUST be a taxi service at a 5 star hotel. They had an excellent airport shuttle, a huge comfortable airconditioned 8 seater, why not charge to take guests to the town ? 2. There MUST be an ATM at a 5 star hotel. Particularly one which isnt in the town centre. 3 somethings could have been available at night as easy to source like ice cream or drinks, and werent. Only the limited night menu was allowed. 4. I think a discounted rate for long stays would encourage guests to stay longer!