Location was in quiet area but still just 4 blocks from city center. Restaurants galore to chose from. Everything,was walking distance such as restaurants, souvenir shops including the local bakery shop.

The staff needs to be friendlier. If you see a guest don't wait for the guest to acknowledge you. You should be greeting the guests. If there are two people in the room then there should be two rolls of toilet tissue. We decided to buy our own because it was annoying asking everyday for an extra roll. The rooms were pretty clean but they need to touch up the paint job once in awhile. Also, is time to replace the lamp shades.

The hotel exceeded our expectations. The location is excellent, within walking distance of the ADO bus station, the central plaza, the beach and many restaurants/shops. The staff were extremely friendly; most don't speak English but were very willing to engage with our Spanglish! The breakfast was very good with a variety of choices daily. We had a room on the 4th floor which overlooked the pool as well as the mountains and forest. It was great fun watching the birds at dawn and dusk. We really appreciated the A/C, the hot water for showers and the refrigerator. It was a great stay and we hope to return.

All was great.

Location of the hotel is great; just a few blocks from the La Crucecita Zocalo on a quiet street. My room was clean, not too small, and everything in it was working as it should (I wish it had a mini-fridge thought). Service was amazing with the staff being very polite and accommodating. WiFi could be better in the rooms; it was a little slow but this was not a deal-breaker for me. I really liked their breakfast; it's true that there isn't much variety but it is quite substantial and also typically Mexican (no Continental here...) which I enjoyed :). At a discount (I paid on average 78 CAD/night), this hotel is an absolute bargain. Thank you!

Nothing

Super hotel at the center of everything. Staff lovely and gave me a chance to improve my Spanish 😂. Breakfast was very good, the rooms clean and functional with a small balcony. Near all amenities, great restaurants just beside the hotel. Nice pool and areas to sit.

A bit far from the beach but we wanted a hotel in the centre and taxis easy to get and reasonably priced. Otherwise perfect.

Hotel was very clean and comfortable. Staff were very friendly and helpful. Complementary breakfast was very nice, with fruit, juice, coffee or tea, toasted bread, and options for eggs prepared different ways along with chilaquiles or other. The pool was clean. Location was close to zócalo Crucecita but far enough away to avoid any noise.

My only very minor complaint is that the AC blows onto the bed at night.

Good price per day around $59. We really liked the hot breakfast each day. The location was not on a busy road to it was quiet. Close enough to be able to access downtown by walking. The AC worked great in the room.

No elevator and being on the 4th floor and having to bring up 3 suitcases. No refrigerator or microwave in the room. The safe did not work.

The location was excellent. Pool was really nice, breakfast was really good. The room was spacious and had a little fridge which was convenient. Awesome little balcony overlooking the pool. The bed was very comfortable.

Our only complaint is that there was a faint smell of mildew in our room.

Room was great. Staff was aloof. Location superb. It was quiet which was wonderful. Bed was also comfy.

We asked staff through the Booking app to schedule a taxi to the airport at 645am the next day. When we arrived, we confirmed the time and she said "200 pesos." Next.morning a new girl was at rhe front.desk. I reconfirmed with her that the taxi was coming. She had no idea and called for one. They arrived later than our request but luckily we still arrived in time but for $180 pesos according to the taxi driver. I don't care about the $20 peso difference really but it was surprising that it was a different price. Anyways... it was really just the original lady at the desk that seemed disinterested in helping us muxh and apparently didn't call for the taxi? Just a little frustrating as we definitely asked for it twice and could have missed our plane had they been much later.

The room was nice and spotlessly clean. they brought in a little fridge for me which was very much appreciated. The staff was lovely. The pool was a god-send: clean and cool - I used it every day. Breakfast was delicious.

Nothing to complain about.

Everything went well!! Check in staff was professional and friendly. They even asked if we needed a fridge. They brought it to our room within 20 minutes. Very clean facility. Maid service great, and breakfast server and cooks just fine. Pool area was spotless. Location was good...just 3 blocks from town square. I highly recommend Arenas Del Pacifico.

Absolutely no complaints.