The hotel is ideally located, just a short walk from the beach promenade and within walking distance to many attractions. Despite its central location, the pool area is peaceful and beautifully surrounded by lush greenery. The breakfast buffet is excellent, offering a wide variety of choices. What really makes me want to return, though, is the staff. Even though the hotel is fairly large with many guests, the staff still remember you and go out of their way to make you feel welcome and satisfied. After a terrible flight experience, we were warmly received by the front desk staff. Due to delays, we couldn’t use the airport pickup service the hotel offers, but they kindly offered to drive us to the train station when we checked out instead – a gesture we truly appreciated. A special mention goes to Thuong, the breakfast hostess, who remembered both our room number and exactly how I like my coffee each morning.

The property is excellently located - so close to the train station which is perfect (especially if you’re arriving late from Hanoi - we walked the 300m with no issue) The room was bright and it was the best bed we slept in throughout our whole stay in south east Asia so far - pure, luxurious comfort. The food was excellent - we had lunch there for one day in our stay, and a hearty, generous breakfast every morning another best: best massage my husband and I have had in years (do the imperial package with the herbal tea bath - it’s worth it) Proximity to the river and imperial complex was great - we walked along and crossed over (1.5k) but you could easily cycle or take a “Grab” or Tuktuk etc. Staff were very polite and friendly - from the bellman, to the ground staff, therapists, restaurant staff, parking attendants, cleaners - all fantastic and eager to help. Very well trained. We spoke briefly with a senior member of staff as we were leaving - he was charming and seemed genuinely interested to know about our stay and wish us well on the journey

A very minor thing - we asked for a little bit of advice about a few things to do, places to go, where to eat etc as our time in Hue was short but there seemed to be not a lot of certainty about giving clear recommendations (this could be due to cultural / language reasons).

Very nice hotel, friendly and efficient staff, fantastic breakfast, really good spa services. We were surprised at how lovely it was for the price we paid. The weather was cold when we were there which was a shame as the pool looked nice. Close to the Imperial City, but you have to take a (cheap) Grab to get to the areas with more restaurants. There are lots of coffee places nearby. Because everything was closed for Tet we ate dinner in the hotel, very nice.

I booked a rate that included free airport transfer, but when I tried to arrange it was told it did not cover Da Nang airport. The staff arranged inhouse services for me to compensate. We could occasionally hear the karaoke from across the river, but that was during the day, thank goodness.

Beautiful hotel with lovely decor and very comfortable rooms and facilities. Found all the staff extremely helpful and the breakfast had a vast selection of both European and Asian foods. The Location was excellent for us with lots of things around within walking distance and short taxi rides to main attractions. Lovely pool area and had really good spa treatment while there.

It’s not that I didn’t like it but the bed was perhaps a bit firmer than what we used to this is a personal preference and very hard for a hotel to keep everybody happy on this front!

This hotel is beautiful for the price you pay. The pool is lovely, but it’s quite cold!!! It's not heated at all. The room we had was renovated, but we had the chance to walk through the hallway and see other rooms that weren't. So, when you book, I recommend asking if your room has been renovated. The service was excellent, and the location is great. A great highlight, especially when traveling with children, is that with certain packages they offer, they provide the option to wear traditional costumes during your stay. Our kids loved being in a room full of traditional costumes and having the chance to choose one to wear Since we were only passing through Hué, we only stayed one night, but we were happy with the hotel.

The pool was extremely cold—honestly, you really need to be brave to get in! Additionally, in some areas, there was a strong smell of dampness, especially in the elevators. It's a real shame because the public areas are absolutely beautiful.

This is the most beautiful property. Only 500m from the train station. Right from walking into reception we knew we were in for a beautiful stay. The quality building, large pool, lovely pool lounges, manicured gardens and friendly staff made this the best stay of the holiday. One of the best hotels we have ever stayed in. We found it difficult to find an English menu and English speaking locals in Hue so we opted to eat at the hotel after exploring Hue and that was a great decision. The food and service was wonderful. We recommend this hotel to everyone

The location of this hotel is perfect because you can walk about two blocks from the train to the hotel. I breakfast was great and the staff in the restaurant, gym, pool were excellent.

The spa staff do not know what they are doing and the front desk staff are patronizing and do not really address issues. The overall command of the English language of the staff is elementary at best and they not their heads yes to everything but do not have a clue what you are saying. I addressed some items with the spa, men's locker room, and also the gym and they acknowledged these concerns but did not do anything to address the issues. It was almost like a patronizing tone without any real action behind the suggestions. I recommended items to them regarding cleanliness and major risk factors in the spa area and locker room.

Beautiful Hotel a few minutes walk from Train Station. Great facilities- outdoor pool temperature was very pleasant. Nice restaurants onside- we had lunch & dinner there and both very good but is more expensive than restaurants in centre of Hue but still reasonable by European standards. We booked a driver through Get Your Guide who brought us to 3 of the main temples & Celestial Lady Pagoda afternoon we arrived. We bought a combo ticket at 1st temple which covered all the temples and Imperial City which we visited next morning via Grab taxi. Breakfast was excellent with great variety to suit everyone.We only stayed one night so didn't use all the Hotel facilities. Would highly recommend this Hotel

Nothing - all was great

Everything! All the staff were extremely lovely and very helpful/efficient! The rooms, grounds, and facilities (sauna, steam room, gym, and outdoor pool) were exceptional and spacious, and I very much enjoyed our stay. I loved the egg station at breakfast, and you were spoilt for choice with the provided food range.

The non-existent soundproofing within the hotel. While I could not hear the city noise, I heard my neighbours. And while not a dislike - the shower over bath - getting in and out may be difficult if you have any mobility/flexibility issues.

This place is superb! - an extremely luxurious and opulent establishment. The staff bend over backwards to make you feel welcome and help you. They offer a fantastic complimentary sauna and steam room which we took advantage of and it was amazingly clean and very well. The rooms are very well designed and the bed was very comfortable and the whole experience from start to finish was beautiful and seamless. In addition to all of this, they also offer a complimentary traditional costume depending on which room package you get and took advantage of these amazing costumes and had fun photographing ourselves in traditional costumes. - the breakfast is probably the largest breakfast in the whole of Vietnam with so much choice it's incredible. The restaurant itself offers a fabulous mix of both eastern and Western menu items. Try the four cheese pizza that's just out of control. Amazing!. Upon arriving in our rooms, there were also complementary welcome biscuits which were very delicious.

It's so refreshing to have nothing to put into this box.