Beautiful property with lovely water fountains and pools. All the amenities one could ask for. The room was clean and beds were very comfortable. The only restaurants we ate at for our two night stay was Mangroves bar. Our waitress was excellent and made food recommendations that didn’t disappoint. We also ordered poolside for our lunch. All staff we very friendly to interact with. Complimentary face painting and character balloons was a big hit one night for my grandson. The water park was so much fun even for grandma and the self service towels an excellent idea. I will definitely return to this property with my family again soon.

Absolutely nothing.

Open and relaxing spaces. Pools and water slides were a hit with the family! Front desk staff, especially Ursula, was very helpful and friendly!

Would be nice to see them expand on pet area options. Dog friendly, however not many areas to take your pet. They allowed our pug outside on the patio of a restaurant one morning the next morning they advised it was not allowed (and employee / host was NOT pleasant or friendly and would score very low on a customer satisfaction survey). Thanks!

Rooms were spacious, comfortable and clean. The children enjoyed the various pools and loved the outdoor lawn area. Breakfast buffet was delicious, we loved the omelette station and variety of fruits offered.

Our only disappointment was the boat launch to the beach. We did not realize you need a reservation to ride. The children were crying after walking down and we were told the boats were full for the whole day. Signage would be extremely helpful in addition to the boat times informing guests to please reserve a seat.

Front desk was amazing. We booked the night hoping to have some time by ourselves for our 10 year wedding anniversary but also enjoy some time there later in the day with the kids after school. We initially came in very upset over the fact that the pool we booked the hotel for was closed but the front desk attendant who checked us in upgraded us to a suite that made us feel like we were on the anniversary of a lifetime! We still brought the kids over later and they thoroughly enjoyed the lazy River even though the adventure pool was closed. We’re already trying to plan a trip back!

Service at Tarpon Bay was questionable but we still enjoyed ourselves. Construction next door was also very annoying.

All the pools

The check-in. They had us waiting for a room to be ready and we were traveling with a baby. They asked if we wanted to change a better room that we had for another one with worst view so this room could be ready earlier in 20 min and the room wasn’t ready until more than one hour exactly at 4p. So we missed a better room and any way we had to wait the regular time for check-in

A lot of mixed groups

We were near the elevator room and it woke us up at t am - awful. Front staff was nice and waived our valet fees. But may not stay there again- out of fear of hearing that all morning. Very costly as well for bar items

the rooms were perfect. The bathrooms were also perfect with a motion activated light for night time bathroom trips. The pool was fantastic and the water slides exceeded expectations. We did the dolphin sunset tour which you can access on the board walk right by the property, the beach excursion, kayaks, the putting green. The food at the pool was good with typical hotel pricing, coffee shop was extremely fair priced similar to Star Bucks and Caraboo Coffee, The Tangled Christmas dinner was fantastic but $$$. We will definitely by back.

I liked the pool area. The room was comfortable. The common areas were spotless.

The service on the room was not sufficient. I asked for towels and did not get them. We had to find someone to empty our trash. I would of expected some maid service daily.

all the amenities like shopping, shopping, coffee shop, etc. The pool was also nice.

All the business meetings held at the hotel. One staff member even told us they have lack of help for the common folk because they pull all the workers to help with the business groups. The front desk staff and coffee shop staff are spot on. Pool guy needs way more help with more staff. There was one guy working for the entire pool area.

Of course the architecture, all the seating areas, the water features throughout, the pools and water slides.

Wishing Ian hadn’t washed away the dock, boardwalk and boat. We loved going to the private beach! Hoping it gets back soon along with the smaller pool and slide and hotel restaurant.