9/10 It would have been a 10/10 if the staff were able to give us recommendations on where to eat Very odd to ask for restaurant recommendations, only to be told to check out the malls I would expect the Ritz to be able to give specific recommendations for food otherwise, staff and facilities were excellent

9/10 It would have been a 10/10 if the staff were able to give us recommendations on where to eat Very odd to ask for restaurant recommendations, only to be told to check out the malls I would expect the Ritz to be able to give specific recommendations for food otherwise, staff and facilities were excellent

The best place to stay in Xian! Everything was perfect, and I did not want to leave the hotel. The decoration was super elegant, sophisticated, and of exquisite taste. The bedding, pillows, towels, and amenities were of fantastic quality. A super cozy but also practical sitting area, a good place to read, well lit, with windows from floor to ceiling. The room offered many details, like a walk-in closet, a tocador, and a lot of space to put things. It felt like home. For breakfast, there was an enormous variety of dishes from everywhere, with an outstanding service. At the lobby, they helped us arrange a guided tour to see the Terracotta Warriors, the guide was amazing. Try to go to the roof terrace, nice drinks and beautiful views.

Everything was perfect! Would love to be back one day.

The two restaurants that were opened in the hotel for Chinese New Year's were amazing. Delicious food, great service, plenty of things to choose from. The lounge on the ground floor as well as the bar on the last floor are worth spending time in as well. The spa is also a good place to relax in. A big advantage is the shopping mall right next-door where you can find anything you want. And the fact that most of the staff speaks English is important for those of us who cannot speak Mandarin.

The damage fee written on booking.com is RMB 1000, whereas in the hotel we were charged RMB 6000. It wasn't a big problem because we got the money back at the end of our stay, but it's a huge difference in the charge.

Hotel is fairly new, interior is immaculate and amenities are excellent. Probably the best hotel you can stay in in Xi'an (as the rating here would suggest). Worth getting a high floor with a better view.

We got kicked out of the hotel with 1h notice because the government needed the entire hotel on the day, all non-gov guests had to leave. (Think it's related to President Xi hosting foreign leaders in Xi'an so a rare case) They helped us find a hotel nearby for our last night but it was extremely uncomfortable having to move which disrupted our schedule and mood. The soft/non-monetary compensation initially offered to us was really pathetic but we got to something agreeable in the end. Still think they should have done more and without us having to ask, being a 5 star international brand and all.

Very clean, modern, fantastic facilities. Staff very helpful. The spa is spectacular, spacious and has separate sauna/steam rooms as well as thermal pools in male and female changing rooms respectively, truly rare. Fantastic is 10/10. The breakfast is superb - probably one of the best in town!

Rooms tend to be dark, as most of them are not south facing. Also there is not much of a view outside the windows, pretty dull looking buildings was all what we could see. No Immediate shopping/dining facilities.

The whole experience was excellent. The breakfast buffet was great with lots of local cuisine options. The huge rain shower is one of the best I've ever used. I really couldn't fault the hotel.

You have to wear a swimming cap in the pool. This is fairly ubiquitous throughout China though so there's no avoiding it.

very good 5 star hotel - pool area is great, spa is superb, staff is really friendly and helpful, breakfast is next level

first room was a room where the last guest smoked. we got a second room next door and it also smelled like somebody smoked. maybe it is something in the interior?

Everything was perfect apart from location. The hotel is very new and stylish, rooms are cozy and clean, food is great

The location is not very well-suited for tourism, but it might be good for business traveling

The hotel was exceptional! Maybe not at the city centre with the wall but great location next to a metro line to the city! Everything else was perfect and I have no words for their staff that they did everything to accommodate me in the best possible way!

Very friendly staff. The 23rd floor executive service wonderful as I come back late sometimes after a full day sight seeing. Can drop in for a drink and some snacks to wind down