The location of this property in the Zona Colonial is excellent! It’s a beautiful place with its own restaurant and bar. You can easily walk to all the main attractions, hotels, bars, and great restaurants—and feel safe while doing so. The area is clean, and the staff is very responsive, addressing any concerns quickly and professionally.

Our first room had a strong moldy smell and wouldn’t cool down properly. I also paid an extra $100 for a balcony, but it really wasn’t worth it—it was tiny, had no real view, and there was no chair to sit on. Thankfully, the staff quickly moved us to a different room, which was much better. However, it was located on the same floor as the bar, and there happened to be a private event that night. If you're sensitive to noise, this could be an issue, as the noise went on until midnight or later. Balcony better view but still tiny and not worth it. Overall, it wasn’t terrible, but it wasn’t ideal either. I was also surprised to find no grab bars in the shower. With a hip issue and a slippery shower floor, that felt like a safety concern.

From the moment we stepped into the Kimpton Las Mercedes, we were blown away by the exceptional service and stunning accommodations. The staff went above and beyond to make our stay as comfortable and enjoyable as possible, always with a friendly smile and attentive care. Our room was nothing short of incredible – beautifully designed, impeccably clean, and equipped with everything we could possibly need. The attention to detail in both the service and the space made this an unforgettable experience. We highly recommend this hotel for anyone looking to stay in Santo Domingo in style and comfort.

Beautiful space. Great location. Some events in the courtyard were nice. Great pool, comfortable beds.

Drinks at the pool took a little longer than hoped as the main bar was downstairs. There were also motion lights in the room which lit every time you got up therefore disturbing your partner.

The property is beautiful. The courtyard is stunning. The staff is welcoming and goes out their way to take care of your needs.

There was nothing I did not like.

Excellent , helpful staff (especially Omar); comfortable room; good location.

Loud music in the evening.

n/a. Loved everything about it

Great experience , will come back

Excellent style, service and value.

- The design of the hotel was extremely nice - Maria and Edward at the reception were very helpful. - We enjoyed the pool. - Very good bed.

- I have been messaging them to give me information about the shuttle bus but they never responded - They are unorganized and they luck knowledge of customer service. Manuel at the reception was pretty arrogant and was also checking in multiple people at the same time getting confused instead of serving one at a time. He also “announced” that he will charge us 100 dollars per night in case we use their restaurants or room service. When I said “no” he started explaining to us again and I had to say “no” for the second time. He did not like it. - The room spelled like mold due to the humidity so, a mode in the ac system circulating the air would help. - We were a couple but they only had coffee for one person. They would not replace the toiletry items. - They try to squeeze every last dollar out of the customers. - Overall you pay for the design and location of the hotel but the services did not match the price. - Their zola restaurant is overrated. Poor quality of food and service and very expensive.