The breakfast was average. The food needs to be hot. The hot food in the chaffing dishes was cold. They should not charge for avocado on toast as almost all fruit and vegetables were included in the buffet area. Outdoor breakfast area was chilly they did not have indoor seating area which is a negative.

We used the spa facility on our last day. There was no one around the spa pool area to help. We had to go and find staff in the creche to switch the jets on in the pool area. They need a phone in the area there so people can co tact someone. Also the area around the pool is slippery when you are wet which needs to be look at

Room was amazing, very big and beautifully decorated as was the rest of the resort. The swimming pool area was fab, different sections within the pool for lounging. We ate in both restaurants numerous times during our stay and couldn't fault the food, the pizza was to die for

The hotel did not seem to have a Concierge Service? This is always a good service, its nice to have some recommendations for local restaurants in the town, must see attractions in the area etc.

Thinking back about our stay at Baglioni Masseria Muzza we realise that the best thing about the resort is definitely its’ STAFF - special shoutout to Valentina, Iilaria, Elisa & Rocco. They are amazing, professional, super helpful and always had a smile & friendly assistance. Our Junior Suite was massive, comfortable & architecturally unique. This was my partner & I first experience to stay in a Masseria. My partner (Alex) & I would also like to especially thank Valentina for all that you planned / did in advance & during our stay for my partner’s (Alex) birthday. We (particularly my partner, Alex) are both really grateful for ALL YOUR AMAZING gifts from Masseria Muzza - the flower, the cake, the balloons, the prosecco & the massage. You’ve made the Birthday Boy filled with love & happiness. Greatly appreciated & Grazie Mille 🙏🏻 The Private Sail Boat experience with Fabrizio was superb & of course you pre-arranged the amazing lunch just for us! The best sailing experience we have had this year. From the restaurant staff, I would like to thank Alberta, Gosia, Stefano & Vittorio for your friendly & warm hospitality. Superb Breakfast, Lunch & Dinner. Plus excellent drinks at the pool & the gazebo. The wine selection was awesome. Special shoutout to the chef for allowing us to request certain Italian (pasta) favourites for us at lunch. Our entire stay from beginning to end was FABULOUS. We are definitely looking forward to coming back again. From the above it should be clear Baglioni Masseria Muzza - you guys are TOTALLY & VERY HIGHLY RECOMMENDED!!!

None

Everything was top notch. The staff were extremely friendly and helpful, always ready to assist with any request. My room was very clean and perfect in every way, providing a comfortable and relaxing environment. The property itself is well-kept and maintained, showcasing attention to detail and care. The food was excellent, with a variety of delicious options that exceeded my expectations. The service was fantastic, with quick and efficient responses to all my needs. Overall, my stay was outstanding and I highly recommend Masseria Muzza to anyone looking for a great experience.

The staff is so friendly ! We loved Gosha! She always greeted us with a smile and she knew what we liked to drink by day 2. We also loved Ivana at the front desk! She was lovely and always ready to help us figure out the daily plans. Her energy was very inviting.

The food for dinner and lunch was mediocre! It would have been nice to have better tasting food at the place, so we can enjoy the restaurant there more! Instead, we opted out to eat in town.it is strange because the breakfast was good.

Everything. Beautiful hotel with quiet grounds close to Otranto and beaches of Southern Puglia. Breakfast and dinner superb. Staff are extremely helpful - helping us decide where to visit and providing detailed instructions on how to get there. I stupidly left dresses in our previously hotel in Matera and the staff spoke to the hotel and arranged for them to be couriered to the Baglioni.

Nothing

The staff here really make the experience special. A particular shout-out to Rocco who showed us around when we arrived, and Martina and Alba at the Kids' Club who entertained our children for quite long periods of time! The staff were always extremely helpful, and had endless recommendations for attractions and restaurants in the local area. The breakfast each morning was excellent, as was the lovely swimming pool, and the size of the family room we stayed in. Lastly, a shout-out to Maurizio, who shuttled us to and from the hotel to various local sights and provided great conversation on the journeys. Highly recommended.

At the time of our stay, the fine-dining restaurant was under construction and not yet open - this didn't detract from our stay in any way though. Perhaps we'll see it on a future visit...

Some of the staff were exceptional. The pool was large and nice.

For a deluxe suite it was small, lacked a sofa and a table. The suite was also dark. There is a service charge of € 30 for room service and the cotoletta alla milanese was a disaster. The masseria itself lacks character. There are far better ones for half the price.

The staff were EXCEPTIONAL in all areas of the hotel. Special mention to Elisa, Ilaria and Valentina in reception, Stefano & Alessandro running the bar, Vittorio and Goshia in the restaurants. We felt incredibly welcome and everything was handled perfectly.

It rained one afternoon!

The property has beautiful grounds, clean and spacious rooms. Amazing pool area. The staff were very courteous and super helpful in setting up restaurant reservations, bike tours, boat tours etc. The shuttle service to the centre of Otranto was amazing! Breakfast was delicious daily. Very relaxing stay !