We arrived at the hotel earlier than expected after a long night of driving and let the staff know we hoped to check in early to rest during the day before continuing our journey that night. They were incredibly accommodating, allowing us to access the room around 10 AM—three hours before the official check-in time. The room was quiet and well-insulated from noise, which made a big difference for our rest. They also welcomed our pet, which we really appreciated. Excellent service—we’ll definitely be coming back!

When we arrived, it quickly became clear that there had been a miscommunication or lack of planning regarding our stay. We had arranged in advance—via booking—to arrive early at 11 AM and were assured this wouldn’t be a problem. However, when we got there, the staff seemed unaware of our booking details and initially told us we’d have to wait until the standard check-in time at 1 PM. It wasn’t until we explained the prior agreement that the situation was understood. Thankfully, once clarified, the staff handled it promptly and even offered us the room earlier than expected.

Lovely central location in pretty village, bar and restaurant next door, easy walks to the river with our large dog who was welcome to stay in the apartment (can be difficult in Spain). Friendly and helpful staff. Not much English spoken but they returned the iPad we left in the room and paid the courier costs, trusting us to re-imburse them on arrival at home. We stayed in a spacious apartment with double bad and sofa bed and an integral garage, so very safe for a car fully loaded. Would certainly recommend.

Nothing

What a pleasant surprise this hotel was! located in the center of a small village in the Spanish Basque country, close to lovely walks by the river. There is a garage (we payed 8 euros), or to leave your bikes safely. We booked a large deluxe room for 3, each of us had a private space, the rooms are impeccably clean, rustic with heavy wooden doors.and shutters. 2 cafés and restaurants are besides the hotel, very practical after a long day travelling, as they serve both dinner and breakfast.

Take ear plugs if you happen to go there during the week end or a holiday, as the square is lively and busy until late at night and all the rooms seem to be overlooking the square.

Wow! The property is amazing! And just like the photos. The attention to detail is superb. We felt very at home. The village itself is very beautiful (and the Plaza will be even more so when the roadworks are finished). The food in the bar under the property was very nice, we had goats cheese salad and pigs cheeks. They allowed us in with our dog, but we did have to sit by the door, which is fair enough. The bar was quite lively in the evenings, but the noise of people enjoying themselves doesn’t bother us. There are two more bars in the village, one also serves as a bakery. Lovely walk down to the river and the weir. The staff were really lovely. And the secure parking in the integral garage was an added bonus.

Nothing

What a fantastic place. A lovely village location and absolutely in the Plaza. The Admin of check in and such was very friendly (and a little incomplete as we learned - hey ho). The Apartment was spotless and in great order. After our long drive we parked, unpacked and settled in. Later in the evening a local Lady (maybe connected to Hotel? no idea but she was charming) saw me at my Car and asked my details. She then guided me to open the Garage under the apartment and store the car. The beds in th apartment appeared a little basic - but wow they were comfortable. I will try to book here again!

Nothing - all was good. This is how a Private hotel should be - we loved it.

Lively location: beautiful square - challenging to find and park 😂 Super spacious The room even had a built in kitchen- we only noticed it behind some cupboard doors as we were leaving - really well equipped for a longer stay than we were making Would be good to spend more time in that area and this would be a perfect base It was lively and crowded when we arrived but totally peaceful during the night

We were tired on arrival so the challenge of finding it in the first place Worth it though!

Amazing place and beautiful village . Very cozy room , beautiful interior , we were happy to be there . Antigue old furniture, comfortable beds , even a separate room place to drink coffee. You feel like in old beautiful movie. amazing village to walk . We had to dogs with us and they were happy to walk around and in the river close to the centre. I want to come back . Thanks !!

Rustic and gorgeous. Room had been updated and was very comfortable. The building is beautiful. Don’t miss the walk along the river. We loved the local vibe! (But it’s local, don’t expect to be in a big city with big city choices. You’re staying in a small village that offers what you need unless you need big city choices.) And pet friendly!!

Arrival information could be made more clear but don’t sweat it. You’ll love the place as soon as you’re settled.

Beautiful building and they made an effort to keep in style. Bathroom was a bit out of style, but I liked the shower very much.

I was there for one night, on a Friday night, there is a bar underneath and opposite the hotel. Smokers on the street make a lot of noise. But later on it was very quiet. In the room description it says that breakfast is available at the hotel, but there wasn’t. Maybe because of a Saturday morning?

Great location right on the central square of the city. It was great to go for some tapas in the evening. Parking was available for small fee, which was very handy. You can make coffee, tee downstairs if you need.

It was very hot day, and the room was located just under the roof - was very warm. No ac, but with opened window it cooled down after sunset