The hotel is easy to find and very well located for walking into the city/historical center. We had arranged to pre-book online so getting our room was very quick when we arrived. The entrance to their underground carpark is located on the side street. The establishment is pleasantly light inside with a large atrium skylight, the lifts are very pleasant, removing any claustrophobic sensations for those prone to this. Our room was on the 5th floor, spacious enough and comfortable. We found a kettle with a choice of coffee and tea. It was pretty quiet and we slept well. We had breakfast in our paid reservation and we appreciated the fact that you could take it as early as 6:45am. We usually take early breakfast to seize the day, so this was perfect. The buffet is in the restaurant room and had a very good and delicious selection to please everyone. We left not long after breakfast after settling the bill for the parking which you can access from the inside of the hotel. We have a biggish saloon and found the access ramp perfectly adequate and found a good parking space on the first level. However we had the feeling that the -2 level appeared to be tighter to get down to, so if you have a large car, best check other reviews about parking or ask the hotel direct. We certainly will not hesitate to come back to this hotel on our next travel to France or back.

Hotel Parking facility: The 17 euros/day is fair enough, however our overall stay was for much less than 24h period and the cost should be reflected as such since there was free parking available just outside the hotel when we arrived and the area looked perfectly safe enough.

Good central location with underground parking - modern bedroom, great bed. A beautiful hotel. Very friendly and helpful staff, they are a credit to the hotel.

Disappointed that there were no glasses or real cups - just paper cups - this is a four star hotel not a Holiday Inn Express! No coffee machine and had to move the whole tea tray onto the consul/desk to plug in the kettle - not enough plugs, despite this being a newly renovated room. Poor double glazing - street noise disturbed sleep, we were on the top floor so maybe this didn't help with noise.

Most excellent hotel and location! Our second stay and it was every bit as good as we remembered. Would be our first choice for another Vitoria visit. Staff very knowledgeable and helpful.

Great parking that you can drive right up to and use the call box to talk to Reception who will buzz you in. However, this feature/service is not advertised so most certainly missed by most first timers. A shame when it is so convenient.

Great central location. 10 mins or so into the central plaza and a relaxed pace. Flat ground, no hills, lovely walk through the park providing shade. 5 quick minutes to a local grocery store for supplies. Great car parking under the hotel, tight spaces but lots of spaces. Lovely buffet options for breakfast. Lathe bedroom and large bathroom with rainfall shower head. Very friendly helpful staff, receptionist had lots of suggestions for local options.

Na

What a smart hotel! From its very fresh, impressive and modern lobby to my spacious and very well appointed room this was a great choice in this city. The reception staff were all very friendly and professional, and my room was really nice and had all the facilities you would expect in a quality hotel (safe, fridge, kettle etc). It had a large comfy bed and a big modern clean bathroom. Just out of the town centre it takes only a few minutes to walk there (and a little further to the old town) Also it's around 10 minutes walk from the train station. The buffet breakfast was excellent with a really wide choice of food that was great quality, and well laid out for easy access even when quite busy.

I noted when booking that Vitoria-Gasteiz seems to be quite an expensive city for hotels in relation to surrounding towns (like Santander and Bilboa). So this hotel is a little pricey for what it is, but I found it very competitive in this city.

The location was perfect, very close to all the main places in the old town. Our room was very nice and spacious, nicely decorated, with a big bathroom. They offered us gowns and sleepers. Breakfast was very nice with plenty of hot choices and drinks. We could store our bags until we left in the afternoon. The staff was nice and helpful.

Just a bit of noise in the radiators in the bathroom during the night, though I guess it's normal, as I am not used to have them where I live.

Hotel is situated just away from main square, about 7 minute walk through a pretty park. Rooms were spacious with a large mini bar and a kettle. Bathroom good size with a nice shower. Hotel restaurant serves good food, but make sure you reserve a table early in the day for the evening. Hotel has quite a stunning entrance and once on the landings it feels a bit like a cruise ship. Excellent value for money. Staff were very friendly too.

Bar area seriously understaffed, poor guy running it was extremely stressed. We were in the bar on a Friday evening and we did feel very sorry for him, as you could visibly see how anxious this was making him. This did not detract away from his politeness, even though he was clearly under pressure. The other downside was no sockets next to the bed, had to charge phones etc on the floor above the skirting board, not good for people with back issues.

A nice four-star hotel close to the city centre and train station. The room was generally comfortable, with a desk and different lights, and it was clean, with good beds and a spacious bathroom.

The room was very warm, even though it wasn't that warm outside, and it was very difficult to cool it down. The windows could also be better insulated to keep traffic noise out more.

The interior design and other amenities for entertainment. The bedroom is quiet in the sense that we didn't hear other guests from other room. Very good fridge, Aircon working well, the coffees , teas with water boiler complimentary is a very good detail. All receptionist were very cordial and helpful. The toiletries are very well thought of... complete with lotion, good smelling soap and Shampoo etc

We have stayed often and always like this hotel, its location, staff and comfort. This time was no exception and we continue to recommend it. Really like the underground car park.

Room 240: TV in the room too old for modern smart functions like Netflix and bed is starting to feel a little old and slightly “lumpy” but still better quality than most. The rubbish bin had not been emptied in the room but when we told reception about it, they apologised and promptly had it cleaned so not a problem.